Versatile Small-Business & Customer Support Professional

Sheena Murphy

Fort Lauderdale, FL *****

****.*******@*****.***

+1-954-***-****

Authorized to work in the US for any employer

Work Experience

Business Owner

Sheswigginit-Fort Lauderdale, FL

October 2017 to Present

Selling wigs installing them, keeping track of inventory etc Verifier/ Doc chase

JNJ Medical-Deerfield Beach, FL

February 2024 to June 2024

Verifying patient information before transferring to Doctor.. Faxing, emailing, calling Doctors office about patient forms and requisitions..

Telemarketer

Dealer Services-Pompano Beach, FL

November 2016 to July 2020

Calling customers and offering them extended car warranties Customer Service Rep

IRT-Fort Lauderdale, FL

March 2009 to April 2010

Customer service rep for Comcast assisting customers with billing issues, service issues etc Verifier

Ramada plaza resort-Fort Lauderdale, FL

September 2006 to March 2009

Verifying customers authorization on record to charge their card, give recap of purchased vacation package.

Education

High school diploma

Lindsey Hopkins Technical Education Center-Miami, FL June 2000 to August 2001

Skills

• Computer skills

• Sales

• Call center

• Phone Etiquette

• Negotiation

• Basic math

• Attention to detail

• Productivity software

• Customer support specialist experience

• Front desk

• Leadership

• Typing

• Office management

• Multi-line phone systems

• Cash register

• Sales support

• Outbound calling

• Transcription

• Quality control

• Cold Calling

• GPS

• Animal handling

• Customer retention

• Product demos

• Processing cash transactions

• Analytical thinking

• Customer support

• Retail sales

• Computer literacy

• Windows

• Upselling

• Restaurant experience

• Custodial experience

• Organizational skills

• Commercial cleaning

• Computer operation

• Guest relations

• HIPAA

• Hospitality

• Communication skills

• Supervising experience

• Cash handling

• Animal care

• QuickBooks

• Salesforce

• POS

• Cooking

• Management

• Analysis skills

• Documentation review

• Customer issue escalation

• Customer service

• Cleaning

• Financial transaction processing

• English

• Driving

• Appointment scheduling

• Microsoft Excel

• Telemarketing

• Animal restraint

• Call center agent experience

• Quality assurance

• Resident's rights

• Filing

• Microsoft Word

• Microsoft Outlook

• Hotel experience

Certifications and Licenses

Driver's License

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