Supply Chain Analytics & Operations Leader

Madeline Blackwater

San Tan Valley, AZ ***** • 602-***-**** • ***********@*****.***

Professional Summary

Detail-oriented professional with extensive experience in Global Reverse Logistic Supply Chain Management and 25 years of customer support service. Known for identifying operational gaps and implementing effective solutions, contributing to project success and team collaboration. Ready to leverage strategic thinking to drive process improvements.

Skills

Data analysis and business processing modeling - Requirements gathering and user acceptance testing – System process documentation and Supply Chain Management – Effective communication and problem solving – Training development, internal, and supplier audit – Decision making and attention to detail – Multitasking and organization – SQL, Building of Material (BOM), Salesforce proficiency, and SAP expertise – Strategic thinking

Experience

JANUARY 2022 – JULY 2025

Supply Chain Business Analyst Intel Corporation Chandler, Arizona

Identified gaps between current and desired future state operations of a new customers return systems.

Actively participate in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

Utilized SQL to extract data from database for analysis and reporting purposes.

Supported the development of user stories, ensuring alignment with overall project goals and objectives.

Collaborated with cross-functional teams to gather, analyze, and document business requirements.

Developed detailed test cases and scripts for system integration and users’ acceptance testing. Monitored defect resolution status throughout the entire testing cycle.

Played key role in post-implementation review process, identifying lessons learned and areas for improvement.

JANUARY 2010 – DECEMBER 2021

Supplier Coordinator/Customer Support Specialist Intel Corporation Chandler, Arizona

Implemented return process for order entry for various types of returns, order creation, order issuance, and credit. Each return process provided improvement to enhance and streamline operations effectively across departments. Endorsed customers reverse logistic return process time with effective communication between three global Call Center suppliers, internal departments, and worldwide customers.

Conducted regular audits to maintain compliance with organizational policy and industry regulations.

Training and appointed junior staff member for the US Call Center region on best practices in customers logistic return management, fostering a culture of continuous improvement.

Managed new return process and implemented process, provide global Call Center cross-training with new process.

Completed three Return Logistics Warehouse start-up and ramp down within the US as part of strategic requirements. Provided new suppliers with user training and system integration to ensure smooth operations and minimize disruptions. Streamline the return management process to enhance operational efficiency and customer satisfaction, ensuring a successful start-up and ramp down of logistic warehouses. Provide Supplies with Building of Material (BOM) data for export clearance.

JANUARY 1995 – DECEMBER 2009

Customer Account Manager Intel Corporation Chandler, Arizona

Managed customer relationships to enhance satisfaction and retention for over 25 global customers.

Handled complaints, provided appropriate solutions, and alternatives with appropriate timeframes and followed up to achieve resolution.

Managed high-volume global accounts with maintaining strong attention to detail ensuring accuracy and consistency in all transactions.

Coordinated cross-functional teams to resolve complex customer issues efficiently.

Education

Computer Information System Devry University Phoenix, AZ

Certifications

IATF 16949 Intermetal and Supplies Auditor – 4 years

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