Senior IT Support, Data Analytics & SharePoint Expert

Location:

Des Moines, IA, 50321

Posted:

February 17, 2026

Contact this candidate

Resume:

Barry Smith

**** ***** ****** *****: 515-***-**** Des Moines, Iowa 50314 Email:***********@*****.***

Objective

I will provide your company with exceptional IT support combined with an incredible “can do” attitude.

Professional Strengths

I am a Data Analyst / software and system support person (Administrator, Developer, Trainer, Technical Project Manager and Business Analyst). I have over 20 years of total experience working in multiple software platforms. My responsibilities have varied from recreating architectures, server administration, troubleshooting and developement. Additional IT strengths include:

•Extensive work with MS office suite including Word, PowerPoint, Excel, One Note, and Outlook

•Software and hardware total lifecycle management and reporting

• Experience with SharePoint’s application services framework including implementation, configuration, and usages of Search, Managed Metadata, and User Profile Services.

•Administration for office 365 including user and license management

• Microsoft SharePoint designing and developing Applications

•Extensive work on Windows based computers.

•Experienced in all Microsoft operating systems and Linux

•Active Directory /Outlook administration

•Strong analytical and client relation skills

•Effective leadership qualities with the ability to instruct, manage and motivate a diverse technical team

•Keen triage skills and the ability to complete multiple tasks in a timely manner

•Ability to teach software packages to a wide range of clients / end users, and work with top executives

•I have utilized and supported several Java/J2EE and .Net based applications

•Extensive knowledge of external devices such as printers, projectors, and teleconference setups, and digital phone systems

•Strong ability to manage live calls and a support queues

•Several years experience supporting top level executives both onsite and remote

•SharePoint administration and support

•Open Text admin and support

Occupation History & Experience

Feb 2022- May 2025

Business Analyst

Broadlawms Hospital Des Moines, Iowa

•Data Collection & Management: Gathering data from primary/secondary sources (APIs, databases, web scraping) and maintaining, designing, or updating database systems.

•Data Cleaning & Preparation: Filtering, cleaning, and validating data to ensure accuracy, consistency, and quality.

•Analysis & Interpretation: Applying statistical techniques to identify, interpret, and analyze patterns and trends in complex data sets.

•Reporting & Visualization: Creating dashboards, graphs, and reports to communicate findings to stakeholders.

•Process Optimization: Collaborating with IT and management to identify, analyze, and interpret trends or patterns, recommending improvements for data quality and system efficiency.

•Languages: SQL

•Visualization: Power BI, Tableau, Excel.

•Databases: SQL Server, MySQL.

•Running SQL queries to extract data.

•Cleaning datasets to remove duplicates or errors.

•Updating dashboards for daily, weekly, or monthly performance metrics.

•Meeting with stakeholders to define business requirements for new reports.

•Troubleshooting data integrity issues.

•System Implementation: Supported the rollout of new technologies associated with the EHR, conducted user training and provided ongoing support.

•Meditech report building and data management.

•Meditech user and inventory management.

•Office 365 and Azure management.

•Created dashboards for management explaing complex data and project status to technical and non technical audiences.

•Sharepoint site creation, user intergration and training.

•Compliance administration for all healthcare software.

•Tableau site creation and administration for each hospital department.

•Peripheral hardware access and management oversight.

•Active Directory user and group management.

Aug 2017- Oct 2021

Project Manager/SharePoint Admin

Arete Technology/State of Iowa Des Moines, Iowa

· Create and maintain comprehensive project documentation for several State agencies

· Ensure resource availability and allocation.

· Develop a detailed project plan to track various migration progress.

· Manage changes in project scope, schedule and costs

· Management of SharePoint site administration, permissions, and hierarchical structure

· Works collaboratively with content owners to develop tools and documentation for several state agencies

· Manages and utilizes built in workflows and Nintex

· Apply metadata and taxonomy management strategies to search out and find relevant data and organize and classify that data

· Establish permissions, policies, and documentation for new collaboration sites

Dec 2016- Jun 2017

SharePoint Administrator

Bratney Companies Des Moines, Iowa

•Automated script creation using CSOM & PowerShell for record management

•Develop forms, applications, and workflows within SharePoint using InfoPath and SharePoint designer

•User interface design, front-end web development & branding of SharePoint sites

•Working with site security, architecture, site taxonomy/term store and sandboxed solutions

•User training, conducting requirements gathering sessions with end users and user testing

•Customization of design packages from BindTuning, Rise & Bonzai for Office 365/SharePoint

April 2016- Nov 2016

Active Directory Deployment Team Lead

Catholic Health Initiatives (HCTec) Des Moines, Iowa

•Collaborate with the Migration Coordinator and business users to drive the migration schedule

•Planning and implementation of Active Directory migration and consolidation of project across a specific region

•Work with regional resources and schedule large volumes of migrations each month

•Collaborates with the Microsoft teams and stakeholders to insure the objectives of the Active Directory migration and consolidation project are achieved

•Proactively track progress for each site and mitigate risk; provide oversight over implementation vendor and internal resources needed to meet timelines and budget

•Manages development of regional active directory project plans .

Feb 2015- Dec 2015

Support Engineer

TMone Des Moines, Iowa

•Outlook support and migration

•Implementation and migration of office 365

•License management and reporting of all regulated software within the company

•Set up user company accounts and passwords and retrieve forgotten passwords.

•Respond to level 3 support tickets and resolve within SLA

•Provide direct support and training for all new hires.

•Manage user accounts, permissions, email, anti-virus, anti-spam.

•Install and maintain network services, equipment, and various devices.

•Manage server testing and back ups.

•Provide management with daily and weekly task and project reports.

•Sharepoint site creation, modification, and end user support.

•Troubleshoot and restore or replace end user PC's.

•Deploy all company IT updates and patches via app servers and GPO

Aug 2014- Dec 2014

SharePoint Analyst

Sutton Technology Washington D.C.

This SharePoint Analyst position was a private short term project orientated role. My responsibilities

as the SharePoint analyst included:

•Responsible for a mixture of SharePoint architecture, administration, development, project management, business analysis and development of a public facing, international, SharePoint website.

•Hands-on migration of a highly customized SharePoint internet/intranet farm using PowerShell including setup of Active Directory trusts, SharePoint security, forms based authentication, custom workflows, web applications, content deployment, SQL, IIS, security, managed metadata, service applications, features, and event receivers.

•Meeting with end users and stakeholders to gather requirements, create functional and technical documents, user acceptance testing and project implementations.

•SharePoint development with InfoPath and SharePoint Designer creating custom lists, libraries, workflows and forms.

June 2013- July 2014

Application Analyst - SharePoint Lead

UnityPoint Health Des Moines, Ia.

The lead Application Analyst position required in depth knowledge of all things SharePoint.

As the SharePoint Lead my responsibilities included:

•Serving as the lead admin for the Hospital Document Repository

•Meeting with departments requesting a SharePoint site

•Creating SharePoint sites to meet individual department requirements

•Serve as administrator for all SharePoint sites, which included data collection and reporting

•Training of department level SharePoint site administrators

•Organizing and leading weekly meeting for DocuCenter and Sharepoint groups

•Established Sharepoint dashboards for each department

October 2012- January 2013

Technical Writer Team Lead

Wells Fargo Des Moines, Ia.

As Team Lead for Technical Writers, I was responsible for the daily operations of the document migration/technical writing team which included:

•Creating and meeting department SLA’s

•Migrating various documents to consolidated location using Open Text.

•Tracking all documents using SharePoint

•Providing daily and weekly statistical reports to my Supervisors

•Training new team members

•Identify and resolve internal software issue

Sept. 2011 – Jul. 2012

Application Development Specialist

K-Force/Nationwide Des Moines, Ia.

The Application Development position primarily focused on software testing and support along several other tasks and responsibilities including:

•Worked on a team that tested Win 7 compatibility for migration from Win XP to Win 7

•Hands on experience with Imaging Windows 7, department based configuration images.

•Server process monitoring and recovery

•Software testing/debugging and reporting

•User support and training

•Created standard operating procedures for various task

•Trained and managed internal technical staff on tier 3 issue and resolutions

•24/7 support for local and remote users.

•Appointed as a liaison for several external software vendors

•Provided as need updates to standard operating procedures

•Updated the internal knowledge base as changes occurred

•Coordinated software update releases and provided post release reports

•Provided weekly reports to remote team Managers

Apr. 2008 - Feb. 2011

Support Engineer Team Lead

Medinotes/ Eclipsys /Allscripts West Des Moines, Ia.

While serving as the Support Team Lead I was directly responsible for the daily actions of five technical engineers, provided direct client support, and weekly status reports. Additional responsibilities of the position included:

•Providing top tier Medinotes software support and training to health care facilities

•Migrated office and client machine to Windows 7 and provided support

•Acting as a liaison between clients and Medinotes EMR software developers in order to resolve bugs and constantly improve software / lead team meetings

•SMS/SCCM PC patch management/ upgrades

•Created weekly client and staff statistical reports using Crystal Reports

•Assisted clients with EMR software in Citrix Server environment/ majority MAC users

•Packaged and deployed software using MSI installer, also deployed patches and upgrades for clients

•Maintained and contributed to the knowledge base used by support staff

•Responsible for managing technical team/resources and completing all projects on schedule

•Tracked and assigned support issues to myself and the support staff while ensuring trouble ticket service level agreements were met. Managed technical staff

•Executed tactical plans when deploying and integrating various software packages

•Provided 24/7 on call support for clients and staff

•Provided virtual support for client document management programs

•Reviewed and updated client software contracts as necessary

•Provided HL7 integration support for various types of electronic health record and scheduling software

•Worked closely with external software companies to resolve electronic prescribing issues clients

Oct. 2007 - Feb. 2008

Tier II Lead Technician

Tech Team Global (contractor for John Deere) Johnston, Ia.

The tier II technician position at John Deere Credit included a multitude of challenging IT support responsibilities. The job also required strict documentation of all internal & external IT issues while providing 24/7 support, and the closing of all tech support tickets in a timely manner. Other task included the following:

•Supported several proprietary VB and .Net software suites utilized by John Deer Credit for asset management purposes.

•Enterprise software deployment using Admin Studio

•Providing remote support for off site users

•Opening, updating, and closing all support requests within the company’s SLA

•Technical and deployment procedure writing for varied clients

•End user instruction and training

•PC, laptop, and server builds / hardware support

•Inventory management and reporting using web based software

•Network monitoring and outage reporting

•Identify and resolve Win XP issues

•Extensive use of Active Directory for user account administration

•Various other tasks as assigned

•Tier 2 team management

Jan. 2000 - June 2007

Information Technology Supervisor

United States Army Health Care Facilities Woodbridge & Fairfax, Va.

While working for the US Army Health Care Facility, responsibilities included all aspects of a 300+ user environment, and supervision of a three member tech support staff. Daily task were numerous and varied, some are listed below:

•Use and support of workflow software for the request, tracking and acquisition of all clinical supplies.

•Set up and configure military health care software on all clinical PCs and laptops

•Establish and maintain users LAN and Email accounts via Active Directory

•DHCP configuration and allocation

•LAN & Desktop security / firewall administration

•Physician and staff training.

•Creation of health care publications

•Citrix Server account setup and administration

•Maintaining the PBX & digital phone network

•Network / desktop / software support also provided remote support

•Worked closely with and managed all IT staff under me.

•Indentify, document and resolve all Windows XP issues

Nov. 1999 - Jan. 2000

E-Business Liaison

United States Patent and Trademark Office Washington, DC

During my tenure at the USPTO, I was responsible for launching the Patent and Trademark web site. This innovative e-business tool allowed all individuals seeking a patent or a trademark to file, track progress, and pay all applicable fees on-line. My responsibilities as an E-business liaison included:

•Assisting internal and external users with patent and trademark searches

•Answering and documenting all tech support questions dealing with the USPTO web site

•Worked closely with developers and programmers by providing them with timely feedback in order to create a more efficient web site

•Provided one-on-one and classroom tutorials to the public and internal USPTO employees

Education & Certifications

Univ. of Maryland (Europe) – Computer Science 1993-1996

Strayer Univ. (Fairfax Va.) - IT management

HP certified technician

Certified Taderan PBX administrator

Primary Leadership Development Certified

TQM - Total quality management

Oct. 1993 - Feb. 1999