Customer Service & Account Coordination Specialist

Asseena Mitchell

Phone: 510-***-**** Email: **************@*****.***

Skills

• Customer service via phone, e-mail, and face-to-face

• Backup support for sales representatives

• Maintain customer warehouse inventory inside and outside locations

• Solely maintain all low-end customer accounts

• Coordinate with manufacturers locally and overseas to produce special products

• Open and distribute all incoming mail

• Set up new accounts in computer database

• Process postage meter billing at month’s end

• Answer phones courteously and efficiently

• Process vendor payments

• Manage incoming and outgoing faxes

• Prepare customer samples for shipping with UPS

• Conduct inventory and track missing packages

• Generate quotes for new/existing customers

• Coordinate shipping with trucking companies for small/large loads

• Handle high-volume phone calls in customer service

• Process customer account payments

• Review and process applications for new accounts

• Administer credit protection processes

• Draft letters requesting additional information

• Update customer account information with all three credit bureaus

• Research and resolve account discrepancies

• Process accounts for deferment

• Respond to customer requests in a timely manner via email

Experience

Washington Mutual – Customer Service Representative

September 2004 – October 2007

TricorBraun – Account Coordinator

November 2002 – September 2004

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