Detail-Oriented Data Entry & Operations Associate

Jazz Michelle Ruff

**********@*****.*** 678-***-**** Atlanta, GA 30316

LinkedIn: www.linkedin.com/in/jazzruff

Professional Summary

Detail-oriented and highly organized Operations Associate with proven experience in data entry and claims processing within fast-paced administrative and operational environments. Skilled in accurately entering, verifying, and managing large volumes of data while maintaining strict confidentiality and compliance with regulatory standards. Adept at streamlining workflow processes, supporting cross-functional teams, and ensuring timely processing claims with high accuracy. Demonstrates risk based decision skills, attention to detail, and a commitment to quality service. Proficient in a range of software tools including MS Office Suite, CRM systems, and claim management platforms. Recognized for reliability, integrity, and the ability to adapt quickly to evolving business needs. Technical Skills

I’ve supported client onboarding and implementation within regulated environments, validating data, managing entitlements, and ensuring accurate access to payment-related systems while maintaining compliance and data security. Other Skills Multi-tasking, Fast- paced adaptability, comfortable in SLA and SOP driven environments, high volume case management systems Remote collaboration tools, I have experience with PDF, Excel, Word, Outlook, Microsoft teams, salesforce, Qlik Sense, PowerPoint, Adobe and Clio Professional Experience

The law offices of 925

Administrative Assistant- September 2025-Febuary 2026 Provides legal secretarial support,

Responsible for telephone and front desk support

Calendar management, mail handling and filing

bswift- Remote

Client Analyst I – Specialty Services Contract Jun 2025 – September 2025 Accurately process employee reviews, rejections, special audits, and Salesforce service center cases.

Managed and completed an average of 150+ cases daily within strict deadlines, improving processing efficiency by 20%.

Documents solutions and contribute to the team FAQ, improving process clarity and reducing duplicate inquiries.

Assists in client acquisition by ensuring seamless enrollment and accurate data entry. Documents solutions and contribute to a shared knowledge base to streamline case handling.

Updated clients accounts in real time

MediStreams – Atlanta, GA-onsite

Payment Processor Feb 2025 – Jun 2025

Operated OPEX mail sorter machines and followed daily mail preparation processes. Verified and confirmed customer names and P.O. Box numbers. Extracted and sorted mail, including Medical EOBs and Auto Insurance Claims, by type of payment.

Scanned documents using OPEX scanners and entered scanned data into the system. maintain high customer satisfaction. Responsible for working extensively with cross- functional teams to successfully manage client requests. Facilitated implementation of over 6,000 credit card, check payments processing more than 10,000 active accounts.

MagMutual Insurance- Atlanta GA -Hybrid

Operations Associate, Data Entry/Claims Processor Sep 2022 – Nov 2024 Processed incoming and outgoing claims with accuracy. Collaborated with partners to provide and obtain critical claim details. Generated claims history reports, COI reports, and loss run reports. Completed 50 to 60 cases daily from Salesforce queue Ensured data integrity and coordinated with underwriting to gather detailed claim data. Provided detailed policy and agent information to relevant teams. Transformed Salesforce instance to allow for better client and document tracking. process implementation by introducing new workflow and processes. Met SLA goals daily while monitoring KPI metrics

Truist Bank –Atlanta, GA remote

Loan Preservation Specialist, Data Entry, Customer Service May 2022 – Sep 2022 Delivered excellent customer service via phone and written correspondence. Monitored accounts for accurate execution of financial workouts. Logged and resolved client complaints with precision and care. Applied regulatory and investor guidelines to minimize risk. Resolved 75–85% of customer inquiries on first contact (FCR) Handled 20–35 inbound calls per day in a high-volume loan servicing environment Maintained 98% data accuracy when updating loan records and borrower documentation

Wipro Atlanta, GA remote

Data Loading Analyst, Data Entry Mar 2022 – May 2022 Reviewed credentialing practitioner files for committee review. Maintained HIPAA compliance across all credentialing data. Managed updates and billing data in credentialing databases. Resolved errors and inconsistencies in data loading processes.

Cox Automotive– Atlanta, GA remote

Senior Client Representative, Customer Service Nov 2021 – Feb 2022 Handled high volume client calls with efficiency and empathy. Updated member accounts with regulatory and policy details. Collaborated cross-functionally to elevate service quality. Managed loan/title documentation for jurisdiction compliance. Managed average time of 7 minutes, balancing efficiency with customer care

Amerisave Mortgage –Atlanta, GA onsite

Collateral Specialist, Data Entry Mar 2020 – Oct 2021 Reviewed loan docs for accuracy prior to closing. Prepared collateral files ensuring lien perfection.

Researched legal records for secured transaction verification. Maintained compliance and documentation accuracy.

Education

Associate of Arts, Psychology

Northeast Community College, Booneville, MS

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