Innovative Program Manager and Operations Leader

Arthur Vail

** ***** *****, *********** ** *****

******@*******.*** 267-***-****

Innovative and Motivational Program Manager

Complex Program Delivery Implementation of Process Improvement Team Builder for Worldwide Projects

Consistently delivers projects on time and under budget. Exceeds customer expectations with quality deliverables and open and clear communications. Provides innovative solutions to worldwide customers. Drives business value with each deliverable.

PROFESSIONAL EXPERIENCE

Design Group

Office Assistant 2022 - 2024

Responsible for the day to day functions of multiple offices for an engineering consulting firm. The offices I supported had over 100 consultants and corporate executives. The consultants supported clients throughout the US, Europe and Asia.

Ensured all consultants resumes were up to date an in the proper format. Reviewed them for proper grammatical content.

Maintained monthly expense billing and ensured it conformed to corporate standards and all expenses had proper backup documentation.

Provided support for office technical issues working with the corporate IT department.

Responsible for organizing, scheduling and shipping all materials for trade show throughout the US.

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Dermatology Specialists of Warrington

Practice Administrator 2016 - 2021

Responsible for day to day operations of a busy dermatology medical practice, including all financials and reporting (including MIPS).

Developed front desk processes to enable staff to quickly learn and refresh themselves on how to support our patients in a timely and personable manner.

Managed all aspects of claims submission and A/R receipts, keeping our outstanding AR's over 90 day to less than 10% of total.

Worked with owner/physician on all employee searches and hiring's.

Processed payroll and was the contact person for benefits and the retirement plan.

International Business Machines Armonk, NY

Executive Program Manager – CIO Run 2011 – 2016

Asset and Resource coordinator for Global Technology and Global Services. Focus on portfolio size reduction as a cost savings measure.

Automated Severity 1 reporting and decreased outage occurrences and overall durations.

Developed a process for Application Owners to enhance support of their application portfolio and improve turnaround time when outages occurred.

Sunset the IBM Project Management Tool used throughout IBM within the required timeframes and reduced overall program budget.

Application owner for $6m worldwide hosted Rational Tools Solution used across IBM Global Services.

Executive Program Manager – CIO Transform 2009 - 2011

Application owner for worldwide hosted Rational Tools Solution. Created billing and collections process for worldwide customers.

Focal point for Project Management Enterprise Process Framework.

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Executive Program Manager – Global Business Services 2005 – 2009

Spearheaded the program to expand usage of the Rational Tooling Solution to the worldwide Global Services community.

Expanded server environments to accommodate worldwide coverage and grew tooling solutions.

Reduced individual project reimbursement cost year after year during expansion.

Eliminated numerous unsanctioned hosting environments and tool solutions.

Previous Roles included Executive Program Manager - Global Business Services, Business Area Manager Tool Team, Senior Business Area Manager Prudential Account, Business Area Manager Blue Cross Blue Shield of NJ Account

EDUCATION

- BS, Business Sciences, Kean University, Union, New Jersey

- Certificate in Computer Programming, Chubb Institute, Parsippany, New Jersey

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