Customer Service Specialist with 4+ Years Experience

Meshenda Chambers

Nashville, TN *****

**********@************.*******.***

+1-629-***-****

Professional Summary

Diligent customer service representative with 4 years of experience in the healthcare and senior care industries. Skilled in managing high call volumes, providing exceptional support, and fostering strong customer relationships, resulting in a 50% decrease in complaints. Proficient in data entry and Microsoft Office, dedicated to enhancing customer satisfaction in call center environments. Work Experience

Customer Service Rep

Conduent-Nashville, TN

September 2022 to April 2025

• Help HCA / HR employees enroll into benefits

• Inbound / outbound calls up to 60 + a day

• Logging data entry

• Built strong relationships with customers through active listening and empathy, resulting in an 50% decrease in customer complaints

The bridge at hickory woods

Assistant Living-La Vergne, TN

April 2018 to December 2021

• Started off as an Kitchen Server

• Moved to Caregiving

• Prepared nutritious meals according to dietary restrictions and preferences of clients

• Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience

Education

High school diploma

Antioch High School-Nashville, TN

Skills

• Caregiving (5 years)

• Senior Care

• Microsoft Excel (2 years)

• English

• Data entry (2 years)

• Microsoft Word (2 years)

• Food handling (4 years)

• Microsoft Office

• Customer service (6 years)

• Restaurant Experience

• Serving Experience (4 years)

• Phone etiquette (2 years)

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