Detail-Oriented Admin Pro with 6+ Years Experience

As a detail-oriented administrative professional with over six years of experience, I excel in streamlining operations, managing competing priorities, and delivering exceptional support across fast-paced environments. Known for my strong communication and interpersonal abilities, I thrive in roles that require multitasking, deadline management, and discretion. Proficient in Microsoft Office, Google Suite, and various scheduling and project management platforms, I bring hands-on expertise in calendar coordination, report preparation, and confidential data handling. I’m seeking a dynamic opportunity where I can apply my skills, contribute meaningfully to organizational goals, and continue advancing my career.

Proficiencies:

Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.), Google Workspace (Docs, Sheets, Gmail, etc.), Customer Service, Client Relationship Management, Interpersonal Communication, Project Coordination, Accounting, Calendar Management, Office Administration, Data Entry, Time Management, Teamwork, Confidentiality

Relevant Experience:

Client Relations Associate 08/2024 - 02/2026

Spartan Energy Houston, Tx

Served as the first point of contact for commercial clients and third-party vendors, where I resolved various issues with professionalism and efficiency to foster trust and long-term relationships, contributing to increased retention rates.

Maintained accurate and confidential client records, contract documentation, and communication logs by using Salesforce and energy management platforms to ensure seamless client service.

Conducted quality assurance calls to confirm client understanding and acceptance of contract terms, which enhanced transparency, minimized disputes, and reinforced trust.

Lead Receptionist 08/2022 - 08/2024

Unleashed Retreat, LLC Houston, Tx

Reported to the Director of Customer Relations. The main goal of this position was to provide multifaceted support to various departments as necessary; this included a wide range of responsibilities such as inventory management, event organization, employee onboarding, while maintaining consistent interpersonal communication to contribute to the overall success of the business.

Assisted with coordinating efficient day-to-day operations for the reception desk, drafted documents for daily use, maintained accurate records, greeted clients, handled client inquiries, processed transactions, screened incoming calls, and handled correspondence in a timely manner to promote high customer retention and satisfaction.

Administrative Assistant 11/2018 - 08/2022

Endodontic Associates of Bellaire, PLLC Bellaire, Tx

Completed daily clerical duties such as calendar management, data management, and answering a multi-line phone system, while providing pleasant experiences for each patient to maintain a strong business relationship between offices.

Securely obtained, managed, and processed patient’s confidential information in accordance with HIPAA regulations.

REFERENCES AVAILABLE UPON REQUEST

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