Client Services & Onboarding Specialist

PEARL

AGUILERA

Client Services Representative Expertise in New Client Onboarding, Issue Resolution, and Account Management

480-***-**** ***********@*****.***

Phoenix, AZ

Detail-oriented professional with experience in onboarding operations and customer service, skilled in managing deadlines and optimizing workflows. Proficient in drafting agreements and coordinating with teams to ensure compliance and efficiency. Seeking to leverage sales, customer service expertise, and bilingual skills to support team growth and enhance client experiences.

Experience

Server/ Bartender

Carrabba's Italian Grill Gilbert, AZ 07/2025 — Present Consistently managed high-volume service shifts, demonstrating the ability to thrive in fast-paced environments and maintain exceptional service.

Built and maintained a loyal customer base through personalized service and attention to detail, which increased repeat business and positive word-of-mouth referrals. Successfully up-sold premium menu items, contributing to increased revenue and improving the dining experience for customers.

Efficiently managed bar inventory, minimizing waste and ensuring optimal stock levels to meet customer demand and maximize profitability.

Proficiently handled opening and closing duties, ensuring smooth transitions and adherence to operational procedures.

Mastered multitasking by efficiently managing both serving and bartending responsibilities, adapting to the changing demands of the restaurant environment.

Onboarding Associate

Actalent Tempe, AZ September 2022 — July 2025

Drafted offer letters for new hires, independent contractor agreements, and third-party vendor agreements. Issued background checks and drug screens to new hires to verify work authorization. Reviewed employment applications and job orders to match applicants with job requirements. Trained personnel in operating procedures and best practices. Monitored daily operations to ensure compliance with organizational policies and procedures. Interacted with business users to analyze processes and gather requirements, making necessary changes to schema objects to fulfill reporting and business needs. Connected with consultants to ensure their payroll was submitted each week Engaged with new hires via phone and email to facilitate the completion of onboarding tasks, ensuring all deadlines were met efficiently.

Collaborated with internal teams to streamline workflow processes, enhancing overall team productivity and efficiency.

Account Manager

Valley Servicing Gilbert, AZ April 2021 — April 2022 Contacted employers to arrange wage assignments.

Maintained records of customer interactions and transactions, documenting details of inquiries, complaints, or comments, and actions taken.

Contacted customers to address inquiries or inform them of claim investigation results or planned adjustments. Developed debt repayment plans or established repayment schedules based on customers' financial situations. Escalated unresolved customer grievances to designated departments for further investigation. Server

Macayos Mexican Food Mesa, AZ November 2020 — January 2024 Cultivated strong communication skills through daily interactions with customers and colleagues, fostering a collaborative, customer-centric atmosphere.

Rolled silverware and set up food stations and dining areas in preparation for shifts and large parties. Developed and executed training programs for new serving staff, ensuring adherence to service protocols and improving overall team performance.

Served food and beverages to patrons and prepared or served specialty dishes at tables. Proactively addressed and resolved customer concerns with empathy and efficiency, consistently improving customer satisfaction scores and attracting new clientele. Online Customer Service Representative

Ontrac Chandler, AZ March 2020 — March 2021

Handled over 80 outbound customer interactions daily. Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.

Resolved customer service or billing complaints by issuing refunds or providing credit for future purchases. Followed up with customers, gathered feedback, and identified opportunities for upselling and cross-selling. Education

Gilbert High School, 08/2012 — 05/2016

High School Diploma

Skills

Positive and professional attitude Natural Leader Adaptability Critical thinking Deadline management Attention to detail Decision-making Interpersonal Communication Conflict Resolution Skills Management Creative and Original Empathy

Resilience Active Listening Microsoft Suite

Languages

Spanish

Bilingual

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