Professional Support & Administrative Specialist

Chelsea Bradford

*** ******* ****** **********, ** 30830

706-***-**** *****************@*****.***

PROFILE

I'm looking to pursue a position where I can expand & utilize my strong intrapersonal, customer services, professional and leadership skills to be a source of great help to build & contribute to a great company and staff. SKILLS

• Knowledgeable of administrative procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

• The ability to manage and organization including the functions of planning, decision-making, organizing, leading, and controlling WORK EXPERIENCE

Honest Truth Essentials, Waynesboro, Ga January 2021- Current Life Coach

• Provide excellent customer service

• Provide client with knowledge & advice that will lead to healthier mental space & better lifestyle

• Post informative content on 3 major platforms daily

• Answer calls & respond to email requests

Burke County Board of Commissioners, Waynesboro, Ga December 2016 – June 2023 Office Manager

• Answer phones calls

• Schedule Appointments

• Provide excellent customer service

• Label and file folders

• Order Supplies

• Make sure that all office employees are aware of day to day activities

• Upload and scan documents to the counties database (IWORQ)

• Data entry skills for Microsoft Office

• Keep record of inspections and the statuses

• Assign addresses to properties

Aarons Rental and Sales, Waynesboro, Ga November 2015 - November 2016 Customer Service Representative

• Provide accurate, valid and complete information by using the proper methods/tools.

• Met personal/team sales targets and call handling quotas.

• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.

• Kept records of customer interactions, processed customer accounts and filed documents.

• Followed communication procedures, guidelines and policies.

• Reviewed or made changes to customer accounts.

• Researched answers or solutions as needed.

Newbold Services, Waynesboro, Ga March 2015 - October 2015 Housekeeper

• Provide excellent customer service to clients.

• Keep assigned area clean.

Wal Mart, Waynesboro, GA May 2014 - November 2014

Stocker/Customer Service

• Provide excellent customer service

• Stock products in neatly and timely manner

• Unload freight and bring products to the floor

• Restock all empty spaces

• Create stock labels

Mau, Augusta, Ga

Collections Agent July 2013- March 2014

• Provided accurate, valid and complete information by using the proper methods/tools.

• Met personal/team sales targets and call handling quotas.

• Handle all customer complaints

• Process payments

• Attempt to collect 100 percent of payments

• Assist customer with payment arrangement

• Make sales calls

• Disconnect accounts due to nonpayment

Sitel, Augusta,Ga

Customer Service Representative May 2012-May 2013

• Ensure excellent customer service

• Assist customers with payments and provide self- served options

• Answer any billing questions or disputes

• Tier 1 troubleshooting to help resolve customer problems EDUCATION

Regent University, Online

Bachelor’s Degree in Psychology August 2023- Until Miller-Motte Technical College, Wilmington, NC March 2018 Associates Degree in Business Management

Augusta Technical College, Waynesboro, Ga May 2015 Diploma in Business Administration Technology

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