Customer Service Quality Assurance

Christine N. Peterson

P.O. Box ****, Wildomar, CA 92595, 951-***-****, ******************@*******.***

Professional Summary

High-performing Executive Administrator with years of experience. In-depth knowledge of executive operations at CEO, CFO and VP levels. Routinely recognized as being successful with all levels of an organization through strong teamwork, communication, interpersonal, and organizational skill set. Demonstrated proficiency in: executive support, research analysis, and document preparation. Proven track record of excellent customer relations and satisfied clients.

• Excellent Leadership Skills

• Client account management experience

• Process Improvement

• Highly Organized

• Detailed Oriented

• Superior Multi-Tasking Ability

• Critical Thinker

• Certified Notary Public

• Project Management

Professional Experience

Deutsch Aerospace Operations, Oceanside, CA 2012

Manufacturing organization, technically advanced, with environmentally sealed electrical/electronic connector and wiring terminating devices dedicated to the military, aircraft, and space marketplace.

Database Administrator

Maintained and managed mainframe database and master bill of material structures.

Provided detailed component status spreadsheet report keeping all division abreast of inventory.

Maintained order backlog reports for four divisions.

Reviewed and researched Engineering work orders to assure full compliance

Assembler in the environmentally sealed electrical/electronic connector and wiring Hermetic Department.

Performed various audits in the Environmental Department to assure ISO compliance.

C&C Mobile Notary Service, Wildomar, CA 2010-2012

Mobile Notary Service

Administrative Assistant

Providing Mobile Notary Public services within five counties: Riverside, San Bernardino, San Diego, Orange and Los Angeles. Invoicing, Accounts Receivables, Spreadsheet reporting.

Built alliances with utility companies and real estate brokers with Mobile Notary Services, which increased cliental by 90%.

Notarized a variety of documents: grant deeds, loan documents, affidavits, easements and other various documents.

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Spectrum Land Services, Inc., Orange, CA 2002 – 2010

Full-service land and right-of-way consulting Fortune 500 Company

Senior Right of Way Agent / Certified Notary Public

Researched, examined and ascertained ownership of property and property rights to secure utility grant of easements and lease agreements. Provided Notary Public services which expedited the construction process for clients.

Built strategic alliances and negotiated necessary Right-of-Way with property owners and utility companies that resulted in 90% recording of grant of easements and lease agreements.

Generated various detailed spreadsheet reports for overhead to underground conversions and each project executed, identifying for the client project success rates.

Created, edited, proofread a variety of statistical, legal and technical documents, correspondences, agreements, contracts and other documents and materials ranging from routine to complex.

Reduced document generation and turn-around-time by 75% by providing legal description writing that automated high document production.

IDI Technologies, Inc., Covina, CA 1998 – 2002

Manuel and electronic drafting services

Executive Administrator

Professional member of the administrative staff, and was successful in supporting four department heads. Provided customer service, recruitment, benefits, training, safety, filing, payroll administration, customer invoicing, receivables/payables and detailed financial reports.

Analyzed reordering systems, forms control, office layout, personnel requirements, budgetary requirements and performance standards to create new systems and revise established procedures.

Analyzed jobs to delimit position responsibilities for use in wage and salary adjustments, promotions and evaluation of work flow, resulting in 45% savings in existing payroll costs.

Assisted with general marketing via presentations, phone calls, & mailings, which increased clientele by 50%

Established and managed partner relationships on a daily basis.

Developed new business budgeting strategy which increased profits base by 65%.

Nion Laboratories, Inc., Irwindale, CA 1993 –1998

Pharmaceutical Manufacturing Company

Technical Services Supervisor

Supervisor of the technical Research and Development Department, and was successful in supporting six department heads.

Recruited, supervised and trained a team of 8 professionals in the administrative support role and creating a synergetic relationship with executives to increase achievements that impact organizational growth.

Initiated electronic bar code program that standardized shipping and receiving tracking system, which led to an increase in customer satisfaction by 65%.

Electronically developed and managed master production bill of materials, routing, via AS/400 systems.

Maintained company Research and Development, Quality Control, Quality Assurance, & Bill of Materials master files, record keeping, filing and data implement.

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Professional Courses and Certifications

California State Polytechnic University

Certificate of Completion in Business Administration

Pomona, CA, USA

Watterson College

Certificate of Completion in Legal Secretary

West Covina, CA, USA

Technical Expertise: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Access, QuickBooks Pro, AutoCAD 2002, Document Preparation, Administrative Skills, Analytical Skills, Research Analysis, Inventory Control, Contract Negotiations, Manufacturing Assembly.

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