Administrative & Operations Support Professional

Davianna Richardson

Columbia, SC 803-***-**** ********************@*****.***

Professional Summary

Detail-oriented and reliable professional with experience in administrative support, front desk operations, production workflows, and documentation management. Skilled in Microsoft Office, digital order systems, and customer service with a strong focus on accuracy, organization, and compliance. Seeking to contribute administrative and operational support skills while continuing to grow professionally.

Core Skills

Administrative & Technical

Customer & Operational Support

Document Preparation & Accuracy Verification

Front Desk & Client Support

Microsoft Office Suite (Word, Outlook, PowerPoint)

Production Line Operations & Workflow Support

Adobe Acrobat & Digital Formatting

Quality Control & Compliance Awareness

Data Entry & Recordkeeping (POS Systems, Uber Direct)

Time Management & Multitasking

Relevant Experience

Open / Closer / Arrangement Maker / Customer Support Representative

Edible Arrangements 02/2024 – Present

•Process and tracked digital orders using POS and Uber Direct systems with accuracy and speed.

•Assemble and packaged products following strict quality and presentation standards.

•Maintain organized records of transactions, deposits, and daily reports.

•Collaborate with team members to resolve order discrepancies and ensure compliance.

•Prepare end of day documentation, financial records, and inventory checks.

Program Support Specialist

SC Works 11/2025 – 2/2026

•Provided high-quality frontline customer service by greeting visitors, answering questions, and managing a high-volume flow of clients, accessing workforce and partner services.

•Coordinated appointment scheduling and customer routing across WIOA, SCDEW, SCDSS, SC Vocational Rehabilitation, Commission for the Blind, RESEA, and other partner programs.

•Maintained confidentiality and compliance while handling sensitive documentation, preparing intake packets, and organizing both digital and physical participant records.

•Overseed SCWOS Kiosk check-ins, sign-ins, and access to the computer lab and unemployment resource center, ensuring accurate tracking and proper usage.

•Conducted outreach to update contact information, support client engagement, and assist individuals in navigating available services before escalation to case staff if needed.

•Supported hiring events and daily center operations through crowd management, check-ins, participant direction, and proactive problem-solving.

Cashier / Line Cook / Prep Cook

Bruegger’s Bagels – Columbia, SC 11/2019 – 01/2024

•Worked in a fast paced production line, assembling customer orders with precision.

•Entered customer orders by phone and in person, ensuring accuracy in digital and paper documentation.

•Maintained food safety and quality control compliance.

•Monitored inventory and supported daily prep to keep workflow organized.

•Operated register/POS systems to process transactions and maintain financial accuracy.

Crew Member

Pizza Hut – Columbia, SC 08/2017 – 05/2018

•Assisted with order processing for in-person and digital orders.

•Prepared ingredients to support efficient kitchen operations.

•Collaborated with team members to maintain speed, accuracy, and quality.

•Maintained records of transactions and followed store documentation procedures.

Education

●High School Diploma Eau Claire High School Columbia, SC

●Accounting & Payroll Certificate Midlands Technical College Columbia, SC February 2026

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