Restaurant Operations Leader with 5 Years in Hospitality

Shankar Phoolchand Wawdra

***, **** ***** ****, ************, MD 21030.

PERSONAL INFORMATION

Country of Origin: India

Date of Birth: May 6, 1996

Gender: Male

OBJECTIVE - To leverage my extensive hospitality experience and proven leadership skills to drive operational excellence, elevate guest satisfaction, and contribute to the strategic growth of a leading hospitality organization.

EDUCATION

Bachelor of Science in Hotel& Tourism Management March 2015– August 2017 Anjuman-I-Islam Institute of Hotel & Tourism

Master’s in business administration in Hospitality July 2024 – Present University of North America

EXPERIENCE

The Brass Tap Aberdeen 12 September 2025 – Current Restaurant Manager

• Directed all front-of-house (FOH) and back-of-house (BOH) operations, ensuring high standards for food quality, service consistency, and customer experience.

• Managed a diverse team of employees (servers, bartenders, kitchen staff), including recruiting, training, scheduling, and performance management.

• Achieved financial targets by closely monitoring the Profit & Loss (P&L) statement, optimizing inventory control, and reducing food/labor costs.

• Managed the operation and selection of 45 rotating draft beer taps, choosing high-selling core brands, responding to customer demand, and optimizing seasonal selections to maximize sales and tap turnover.

• Spearheaded full beverage inventory management, including monthly liquor, wine, and beer stock ordering, resulting in minimal shrinkage and optimized product availability.

• Handled all financial accounts payable duties, including preparing checks for vendors, reconciling invoices, and ensuring accurate ledger entries.

• Spearheaded local marketing and promotional events (e.g., tap takeovers, trivia nights), resulting in a measurable increase in foot traffic and weekend revenue.

• Maintained operational efficiency by managing vendor relationships, handling all supply ordering, and overseeing facility maintenance.

• Cultivated a positive guest environment by promptly and effectively resolving complex customer issues and using feedback to drive service improvements.

• Ensured strict adherence to all health, safety, and alcohol service regulations (e.g., responsible beverage service training).

• Managed cash handling procedures and daily sales reconciliation using the Point-of-Sale (POS) system.

Embassy suites by Hilton (united states) 06 February 2023 – 09 September 2025 Food and Beverage Supervisor

• Maintained high guest satisfaction levels, consistently meeting and exceeding goals set by the General Manager.

• Assisted in managing budgets, payroll, and P&L analysis, ensuring effective cost control.

• Monitored inventory and ordering processes, reducing waste through strong cost-control measures.

• Oversaw cash reconciliation, deposits, and preparation of daily sales reports.

• Developed strategies to achieve budget goals and controlled labor costs through optimized scheduling.

• Trained, coached, and motivated staff in upselling techniques, driving revenue growth and team development.

• Planned and executed banquet events, delegating responsibilities to ensure smooth operations.

• Managed Requisition and coordinated supplies for large-scale banquet events.

• Designed and introduced innovative seasonal beverages (e.g., Christmas, Mother’s Day specials) to enhance guest experience.

• Menu Engineering for Cocktails pricing.

• Processed liquor orders via online portals and maintained accurate liquor stock and inventory reports.

• Managing Costing for Liqour and controlling the cost as per company goal for costing.

• Conducted monthly team meetings to improve service quality and guest satisfaction.

• Trained employees on POS system functions, cash handling, and closing procedures.

• Achieved TIPS Training Certification, ensuring compliance with responsible alcohol service standards.

HOLIDAY INN MUMBAI ANDHERI (INDIA) January 2018 – December 2022 F&B Supervisor (Restaurant/ Banquet/ In Room Dining)

• Conducting schedules for team members & assigning job allocation as per individual capabilities.

• Conducting training on handling Restaurant online portals and service standards as per SOP.

• Maximum guest feedback /satisfaction targets setup plan.

• Daily F&B report filling/guest feedback tracker /revenue tracker.

• Handling console POS billing in restaurants.

• Maintaining inventory (CCG, Linen, ODC billing, snagging list)

• Showing a positive attitude to the manager & innovating new ideas for guest satisfaction

• Driving team towards set target for the month of the outlet.

• Maintaining relations with guests and their preferences & providing high-quality service.

Planning and organizing the theme dinner with the team.

Adhering to all local and national liquor laws

Mixing and serving drinks following the set standard recipes

Processing cash and credit card transactions following appropriate procedures.

Maintaining a safe and clean environment for guests and team.

Maintaining inventory and inventory control for all outlets.

• Handling meetings & set up for owners' meetings and service.

• Look after stores and inventory.

• Planning for major events (availability of dry food, stationery, linen etc.) CAFE COFFEE DAY, THANE

Café Trainee Manager January 2017 - June 2017

Preparing work schedules weekly for team members.

Recruiting junior staff and training them according to the company policies.

Providing positive results for every week's café audit.

Briefing & Conducting Training for employees.

Ensuring that the machines such as the coffee machine or tea machine are working fine.

Coordinating with suppliers for the stock of raw materials.

Planning with the Area manager for monthly budget achievements.

Maintaining budget for revenue and expenses for the café.

Successfully passing the ISO audits.

Promoting new products and achievements for the target given by the company.

Ensuring guest satisfaction and training team members regarding the same. CERTIFICATION

• Tips Certification

• SERV safe Certification

INDUSTRIAL TRAINING

Courtyard by Marriott, Mumbai May 2015- September 2015

• Industrial training

• Front Office

• Food and Beverage

• Food Production

• Housekeeping

AWARDS & APPRECIATION

• Employee of the month in embassy suites by Hilton (US).

• Employee of the month in Holiday Inn Mumbai INDIA.

• Hosted annual event in Holiday Inn Mumbai INDIA.

• Trainee of the month ( F&B, Culinary in the courtyard by Marriott Mumbai INDIA.) HOBBIES

• Cooking.

• Motivating.

• Cleaning

• Learning.

• Travelling.

• Meditating.

SKILLS

Planning and organizing.

Motivating.

Marketing & upselling.

Relationship building.

Multi-Tasking.

Quick decision making under pressurized environment.

Positive Attitude

Leadership Skills

REFERENCES

Available upon request

Contact this candidate