Project Management Professional with Global Experience
Resume:
ANNETTE PRESLEY
Project Management
PROFILE
Accomplished and dedicated professional with dynamic experience in establishing business-focused strategies to optimize operational capabilities and project management. Demonstrated excellence in delivering quality assurance domestic and global initiatives. Well versed with system integration and automation, performance measurement, and compliance regulation. Radical success in liaising with rapidly growing business units to bolster company’s vision and mission. Seasoned in building credibility with executive management, key clients, and employees by leveraging excellent communication and interpersonal skills. Global
CONTACT
PHONE:
LINKEDIN:
www.linkedin.com/in/annette-presley
EMAIL:
********@*******.***
HOBBIES
Podcasting
Interior Design
Church Communications Director
Motivational Speaker
EDUCATION
Urbana University
Bachelor of Arts (BA)-Business Administration-Humanities
Professional Training
Six Sigma Greenbelt Sales Technique Training Quality Assurance Project Management Salesforce Fraud Prevention
WORK EXPERIENCE
Synchrony Bank – Fraud Specialist
Handled inbound calls to file fraud claims, verifying applicants' identities through trust identity. Ensured all transactions were valid by verifying card activity, while adhering to state and government regulations. Monitored and documented unusual account activity using the system.
Quality Assurance Leader
Implemented multiple analytical techniques to enhance operational efficiency of a team comprising of 100 inside sales representatives. Conduct training programs for the sales team to achieve optimal level of competency in sales techniques. Establish metrics-based governance system to validate process improvement, while ensuring all available resources are directed towards project accomplishment. Accelerated Salesforce processes and libraries to capture pertinent documentation, while ensuring strict adherence to the KPIs and organizational standards. Deploy telecom initiative incorporating 4 additional phone lines, including Interactive Voice Response (IVR) to route call-backs to appropriate sales teams that led to liaise with additional 2K merchants monthly and leading to increased net credit sales.
SKILLS
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