System Admin, Software Support Engineer, Writer, Office Admin.

JUNE MUTHEU MUTIE

Phone: +254-***-****** Email: ***********@*****.*** Nationality: Kenyan

PROFESSIONAL SUMMARY

Driven professional with 10 years’ experience across IPF compliance, IT/ERP support, Office 365 administration, customer support, and virtual administration. Skilled in compliance audits, underwriting/risk adherence checks, documentation, and regulatory reporting, with strong client service and stakeholder coordination. Technical strengths include ERP support, systems administration, Microsoft 365 (Azure, Intune, MDM), SharePoint/OneDrive administration, backups, and disaster recovery support. SELECTED HIGHLIGHTS

• Ensure IPF operations comply with company policies, insurance regulations, and credit laws

• Conduct compliance audits, investigate issues, and prepare compliance/regulatory reports

• Provide ERP technical support, system upgrades, backups, and documentation

• Administer Microsoft 365: Office 365 (Azure, Intune, MDM) + SharePoint and OneDrive

• Deliver customer support for bulk SMS/USSD platforms and maintain support tickets/records

• Coordinate recruitment/admin workflows: leads, interviews, calendars, meetings, and inquiries CORE SKILLS

Compliance Management IPF Operations Compliance Compliance Audits Regulatory Reporting Underwriting & Risk Standards Adherence Credit Terms Monitoring Records Management Client Confidentiality Stakeholder Coordination IT Support ERP Support Systems Administration Microsoft 365 Administration Technical Documentation

TECHNICAL SKILLS

Office 365 Administration (Azure, Intune, MDM) SharePoint Administration OneDrive Administration & Configuration Systems Administration (Security, Backups, Routing) Database Administration & Management

Operating Systems: Windows, Linux Network Security Exposure: routers, switches, firewalls Work Tools: CRM systems, Zoom, Slack, Google Workspace

PROFESSIONAL EXPERIENCE

Insurance Premium Financing (IPF) Compliance Manager — Riziki Credit Limited Dec 2024–Dec 2025

• Ensure IPF operations comply with internal policies, insurance regulations, and credit laws

• Review and approve IPF applications for underwriting and risk assessment adherence

• Monitor loan disbursements and repayment schedules to align with agreed credit terms

• Coordinate with partner insurance agencies/underwriters to validate cover authenticity and premium remittance timelines

• Conduct compliance audits to identify documentation gaps and irregularities

• Train staff on compliance procedures, regulatory updates, and ethical practices

• Investigate and resolve compliance breaches, client complaints, and discrepancies in policy issuance

• Prepare compliance/regulatory reports for management and external auditors

• Maintain accurate IPF records and ensure confidentiality of client information Virtual Administrative Assistant — Bridgecor LLC Dec 2023–Nov 2024

• Generate leads of potential clients

• Schedule interviews; communicate interview details to candidates and hiring managers

• Handle inquiries via email, phone, and other platforms

• Provide candidates with job opening information and requirements

• Coordinate with clients to understand hiring needs and support recruitment workflows • Manage calendars, meetings, and event organization support Academic Writing and Research — Tuition Hut Mar 2019–Nov 2023

• Conduct research and produce/edit academic materials (essays, reports, research papers)

• Support students with proposals, theses, dissertations, and coursework improvement

• Ensure plagiarism-free work with correct citations (APA, MLA, Harvard)

• Manage multiple writing projects while meeting deadlines and quality expectations Customer Support — Advanta Africa Limited Nov 2017–Feb 2019

• Support clients using bulk SMS/USSD services via phone/email/chat

• Troubleshoot issues, monitor delivery reports, and escalate technical cases

• Train clients, collect feedback, and maintain accurate support records/tickets IT Support — Worldspan Systems Jan 2015–Sep 2017

• Provide ERP technical support; install/configure hardware, software, and networks

• Support ERP upgrades/patches/integrations; manage user accounts and access controls

• Perform backups and assist with disaster recovery and data restoration processes

• Document technical processes/configurations and provide user training/guidance EDUCATION

Diploma in Information Technology — Jomo Kenyatta University of Agriculture and Technology 2014–2016 Kenya Certificate of Secondary Education — Mitaboni ABC Secondary School 2008–2011 ADDITIONAL SKILLS / INTERESTS

Mentoring young adults Volunteering / community service Graphic design & illustrations REFERENCES

• Seline Muthoni — IT Manager, Worldspan Systems +254-***-***-*** *******@*****.***

• David Muli — Customer Support, Advanta Africa Limited +254-***-***-*** ***********@*****.***

• Mercy Mwende — Junior Recruiter, Bridgecor LLC +254-***-***-*** *****.******@************.***

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