Data Entry Clerk with Collections Experience
Resume:
Chantel Neighbors
Data Entry Clerk
Contact
Email:
*************@*****.***
Phone:
Address:
Council Bluffs, IA, 51501
Professional Summary
Results-driven professional with experience at Accredited Collection Agency, excelling in payment processing and data accuracy. Proven ability to collaborate effectively in teams while demonstrating strong attention to detail. Adaptable and reliable, I consistently achieve objectives by leveraging organizational skills to enhance operational efficiency and customer satisfaction.
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Experience
Collections Intern
Accredited Collection Agency, Papillion, Nebraska / Mar 2024 - Present
Analyzed past due accounts in order to determine best course of action for recovering funds owed.
Conducted skip tracing activities utilizing various resources such as social media platforms, public records websites.
Adhered to all company policies regarding confidentiality and security of sensitive customer information.
Gained experience in data entry, ensuring accuracy of information entered into the system.
Demonstrated ability to work independently and collaboratively as a member of a team.
Data Entry
Accredited Collection Agency, Papillion, Nebraska / Mar 2024 - Present
Checked source documents against entered data to ensure accuracy of inputted information.
Preserved customer confidence and protected operations by keeping information confidential.
Adhered to company policies and procedures when entering or modifying data in the system.
Stored completed documents in assigned locations.
Maintained logs of completed work and labor hours.
Payment Processor
Accredited Collection Agency, Papillion, Nebraska / Mar 2024 - Present
Maintained strict confidentiality with sensitive financial and personal information.
Analyzed customer information to ensure accuracy of payment data entry.
Processed payments for customers using a variety of payment methods including credit card, debit card and ACH transactions.
Operated 10-key calculators, typewriters, and copy machines to perform calculations and produced documents.
Order Clerk
Walman Optical, Omaha, Nebraska / Aug 2020 - Nov 2023
Accurate and timely data entry into Digital Vision Inc. (DVI) optical manufacturing software system
Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area
Frame tracing and order tray up
Performed data entry tasks such as entering customer information into the system accurately.
Fulfilled orders based on priority, time and date desired by customers.
Optician
Shopko Optical, Omaha, Nebraska / Aug 2017 - Aug 2020
Verified insurance by contacting insurance companies for authorizations and co-pay information.
Prepared invoices for insurance companies detailing the cost of services rendered.
Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions.
Provided excellent customer service to patients, ensuring their satisfaction with the services provided.
Assisted customers in selecting fashionable frames that complemented their facial features.
Ordered contact lenses from suppliers based on patient's prescription requirements.
Entered new patient information into computer to file and manage patient charts.
Assisted patients with frame and lens selection by acquiring accurate measurements for proper fit.
Pre-tested patients by taking images of eye with optimal equipment.
Conducted follow-up visits with patients to ensure proper fitting of eyeglasses or contact lenses.
Ensured compliance with all applicable laws regarding health care privacy regulations.
Ordered and purchased selected frames and lenses.
Measured clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes.
Insert Machine Operator
Csg, Omaha, Nebraska / Aug 2013 - Aug 2017
Be responsible for machine set-up, operation of machines and completion of required documents.
Process client statements, letters and documents to meet or exceed departmental standards.
Process mail according to postal regulations to acquire maximum discounts.
Determine machine settings to maintain quality and meet productivity expectations.
Education
Abraham Lincoln High School
Council Bluffs, Iowa
May 1989
High School Diploma
Skills
Payment processing
Teamwork and collaboration
Multitasking
Attention to detail
Time management
Organizational skills
Adaptability and flexibility
Reliability
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