Dynamic Customer Support Specialist with Tech Aptitude
Resume:
Chevonnae Allen
Summer Hill,Point P.O,
St. James
**************@*****.***
Experience
Centerfield — Sales Advisor
(August 2025 - Current)
● Assisted customers with product selection, ensuring a positive shopping experience.
● Supported promotional campaigns to increase revenue.
● Handled customer inquiries and resolved issues promptly to maintain satisfaction
Concentrix — Customer Care
(February 2025 - August 2025)
● Assist customers with vehicle-related inquiries and service appointment scheduling.
● Escalate customer complaints and concerns to ensure timely resolution. Itel — Financial Support
(2024 - 2025)
● Respond to customer inquiries regarding bills, payments, and account discrepancies.
● Investigate and resolve billing issues, ensuring accuracy and compliance with company policies.
● Provide clear explanations of charges, payment options, and account adjustments.
Teleperformance — Technical Support
(2021 - 2022)
● Provide technical assistance to customers via phone, and email.
● Diagnose and resolve hardware, software, and connectivity issues.
● Guide customers through troubleshooting steps with clear, step-by-step instructions.
2
● Document issues and resolutions in future reference. Education
● Montego Bay Community College (2019 - 2021)
● Mount Alvernia High School (2014 - 2019)
Qualifications
● Caribbean History 4
● Electronic Document Preparation and Management 1
● English 1
● Mathematics 3
● Principles Of Business 2
● Religious Education 2
● Social Studies 3
References
● Dave McLaughlin
Justice of The Peace
● Sean Allen
J.C.F (Sargent)
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