Administrative Professional with Dispatch Experience
Resume:
Taliah Hamling
Fort St. John, BC
*************@*****.**
Dispatch Services - Administrative Processes Financial & Bookkeeping Management Office Operations Highly motivated professional with a career history of delivering outstanding results in fast paced, demanding environments by
implementing processes and initiatives that exceed organizational objectives. Experienced in delivering strategic vision, corporate
policies, and elevating business practices via problem solving capabilities. Recognized as a high performer with excellent
communications, interpersonal skills, business acumen and commercial awareness; aligns accounting initiatives with business
strategies and financial objectives. Detail-oriented and recognized for dedication, ability to multitask, accuracy, and strong work
ethics; exceeds employer expectations and drives organizational objectives, a team player who quickly gains the trust and res pect
of staff, management, and clients. Excels within both fast-paced and independent working environments. Willing to relocate: Anywhere
Work Experience
Dispatch
GFL Environmental-Fort St. John, BC
June 2024 to Present
• Responsible for dispatching Roll Off and Set trucks for garbage bin services at oil and gas sites and within town
• Completion of all driver paperwork, logs, truck hours, kms, fuel distribution receipts, daily
• Working within Trux H7 program
• Pulling truck permits for out of province jobs
• Handling all calls and email communication for service requests
• Ensuring all drivers have up to date safety tickets required for sour gas sites
• Providing scheduling to guarantee the highest level of efficiency for clients Office Administrator
Ketek Group-Fort St. John, BC
October 2022 to June 2024
Responsible for field ticket entries, ensuring accuracy and punctuality in entry information and submitting all tickets daily in a
timely manner. Processed and submitted T&M reports to management for review.
• Provided the lead role in field ticket management, communicated daily with field staff and dispatch to guarantee all
information is correct, trucks that incur charges are still on site, LOA’s are still valid and to make certain of who has left
for days off and who has come in as a replacement.
• Valued for the ability to keep all field ticket reports updated, accurate and submitted to management without any
lapses in reporting.
• Managed budgeting for jobs by keeping Excel spreadsheets current. Created relationships with the companies Ketek
works with to ensure budgets were updated when necessary.
• Created daily data dump reports, T&M reports to both management and the accounting department.
• Entered high levels of data entry daily into the B2W field ticket program. Administrative Office Manager, Bookkeeper
FTF Group Corporation/Jenga Homes-Calgary, AB
January 2019 to October 2022
Key player in driving business continuity across daily administrative and office operations while streamlining communications
and providing support to accounting functions. Pivotal role in organizing and managing home build schedules, maintaining and
updating a user-friendly database, and ensuring department compliance at all times.
• Cross-functional team member with ability to work collaboratively across all levels; regularly exhibited proactive work
approach through assistance in areas such as on-boarding new trainee hires and contributing to change management.
• Recognized for attention to detail, especially regarding accounting duties including Accounts Receivable/Payable
(AR/AP), high levels of Accounts Payable data entry, all cheque-related activities, resolving discrepancies and the
creation and editing of official corporate documents.
• Fulfilled the entire administrative function with expertise in recordkeeping, document handling, spreadsheet compiling,
filing, managing a multi-line phone system, attending to incoming correspondences, and addressing client concerns.
• Assisted and prepared budgeting and project planning for new home builds.
• Created entire cross-functional filing system for all accounting features (Accounts Receivable and Accounts Payable),
along with new client home buying documents and information and all documentation related to the purchases and
sales of homes.
• Processing payroll, GST returns and T4’s along with submitting to CRA, through Paymate Plus and QuickBooks Online.
• Communicated with lawyers and relayed all property purchase documents for both the seller and buyer in deals.
• Built editable documents to enable employees to be able to provide the client with simple and seamless documents to
fill out in the application process.
Administrator/Office Manager, Bookkeeper
365 Security Inc.-Calgary, AB
March 2017 to November 2018
Provided daily operational direction and delivered innovative business solutions with a responsibility for processing Account s
Receivable and Accounts Payable (AR/AP) input. Established financial reports, recorded employee personal accounts, income,
expense, and performed general bookkeeping.
• Streamlined processes and developed all standard operating procedures (SOPs) in the coordination of technician
booking and appointments; utilized scheduling system that increased operational practices and organized recurring
monthly equipment rental invoices and service call invoices.
• Conducted diverse administrative tasks which included development of quotes and estimates for requested services
and products, utilized strengths in customer service management to ensure highest levels of customer satisfaction and
revenue growth, proofreading and revising outgoing customer documentation.
• Executed financial reporting, income statements, oversaw working orders, change orders, and completed monthly bank
reconciliations to ensure accuracy and cash flow. Successfully completed two years (prior to employment) banking and
reconciliations for tax reasons.
Executive Administrator
HPC Energy Services Ltd.-Calgary, AB
December 2014 to March 2017
Performed diverse administrative and business functions with responsibility to drive organizational success and provide d
executive level support; managed all daily office operations, communications, and handled all processing of purchase orders (POs).
Managed payroll processes, tracked verification of earnings, vacations, and deductions utilizing ADP payroll system.
• Introduced effective initiatives that drove workflow optimization and increase accuracy in regards to tracking and
managing incoming/outgoing jobs, management of customers and vendor invoices.
• Utilized JobBOSS accounting system to update and maintain client/vendor database, compiled A/R reports for 7
companies on a weekly basis with distribution to CFO.
• Drove all aspects of security; set up new employees with password, key FOB’s and ensured documentation was aligned
with SOP; utilized key communications to promote a positive experience for new employees.
• Operated multi-line phone system for 3 company divisions, prepared all shipping documents for international
shipments, proofreading business documentation to ensure professionalism and accuracy, supported deadline-driven
operations which included resolving issues and coordinating all daily schedules. Document Controller
Grizzly Oil Sands-Fort McMurray, AB
March 2011 to February 2014
Delivered Safety Orientations for new employees and site visitors; created and implemented JSA templates and Risk Assessment
matrix for all procedures, developed documentation for site safety and office staff emergency information which included expense
tracking for all divisions.
• Established filing systems for all site tests, coordinated office operations, and managed all schedules, calendars, and
booked travel arrangements to management team and contractors. Skills
• Technology & Computer Proficient
• Invoice2go, Great Plains, B2W
• Operational Efficiencies
• High-Level Office Proficiency
• Payroll, ADP, Month End Closing
• Client Relationship Management
• QuickBooks, QuickBooks Online
• Multiple Line Telephone Systems
• Microsoft Office Suite
• Continuous Improvements
• Accounting, GL & Internal Controls
• High Levels of Customer Service
• Accounts Receivable & Payable
• Verbal & Written Correspondence
• Eclipse Accounting Software
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