Administrative Manager with Operations Expertise
Resume:
Stacy Schmitt
Crestwood, IL *****
****************@*****.***
Qualification Summary
An Administrative Manager with extensive experience in all aspects of office operations where my collective experience in roles and responsibilities provides versatility in various industries and acquiring new processes and procedures with ease.
CORE COMPETENCIES
Office Administration Accounts Payable
Accounts Receivable
Human Resource
Payroll
Scheduling
Dispatching
Sales
Management
Customer Service
Recruiting
Merchandising
Work Experience
Regional Service Support Specialist
Allied Universal Technology Services – Lombard IL
Oct 2024 - Present
Routing of requests, concerns, questions, and inquiries to appropriate parties through telephone, email, instant messaging, and other communications mediums
Coordinate and liaise with all departments related to assigned service activities and escalation
Effectively communicate deficiencies, concerns, or inquiries immediately to management regarding any inquiry from a customer or internally interested party
Responsible for maintaining effective internal communications and to ensure contractual obligations are fulfilled while quickly resolving issues, minimizing customer concerns and enhancing customer relations
Track regionally logged cases and work-order tasks and report inconsistancies to appropriate management staff
Produce on-demand and recurring reports for Service Management staff
Update Work Order Tasks as assigned
Assist the Service Manager with planning, organization and scheduling of all daily service activities
Assist the Service Manager to coordinate and liaise with all departments related to service activities
Work with the installation team on Install-to-Service turnovers
Office/Safety Manager
Freight Way Logistics LLC-Crestwood, IL
June 2022 to Present
•Recruiting Drivers for OTR
•Run the Driver through MVR & PSP & Clearinghouse
•Complete the 4-hour orientation process
•Keep all drivers compliant with FMCSA
•Schedule drug test Safety Manager /
Billing Specialist
TnA Transportation-Alsip, IL
October 2020 to June 2022
•Safety:
oReviewed daily DOT Compliance; Ensured drivers were DOT compliant with correct permits and insurances
oConducted yard checks to ensure trucks were DOT compliant and road safe
oMonitored daily driving logs and assisted with any log issues
•Billing:
oEnsured deadlines were met by drivers for payroll and invoicing
oOrganized paperwork with Rate Confirmations
oData entered T&M activity into billing system and verified accuracy
oInvoiced customers accordingly
oAssisted with payroll
Office Manager
John J Pempek-Palos Heights, IL
May 2017 to August 2019
•Payroll
•Accounts receivable
•Purchasing
•Scheduling
Billing Specialist
ALL POINTS TRANSPORTATION-Bridgeview, IL
June 2014 to November 2015
•Responsible for the coordination and billing of all Transport Drivers
•Review and enter drivers manifest data into computer system
•Identify freight bills that require special instructions and handle them accordingly
•Enter data into dispatch system
•Ensure customer invoicing is accurate, and invoices are properly set up to be paid
•Manage payment for over 45 Drivers.
Merchandising Analyst / Sales Representative
PREMIUM RETAIL SERVICES-Alsip, IL
December 2003 to January 2012
•Conducted store visits to assess customer needs.
•Sold in necessary items
•Coached store employees on brand information, shelf standards and product promotions
•Delivered new products, rotated, cleaned and maintained product displays
•Created Pricing Surveys to ensure our products were competitively priced
•Creatively built displays for products, promotional signage and special shelving
•Reviewed store surveys with store managers and discussed how to grow the business
Sales Coordinator
HUMANA HEALTH INSURANCE-Chicago, IL
January 1998 to April 2002
•Coordinated the implementation of new benefits with our Sales Representatives and Agents
•Accurately entered all new member information into database
•Acted as a liaison between new customers and Humana
•Effectively communicate updates and revisions to customers on a timely basis
•Worked with customers to adhere to strict enrollment deadlines
Office Manager
OFF TRACK BETTING-Crestwood, IL
July 1993 to December 1998
•Managed all aspects of the office along with a large staff
•Accurately processed weekly payroll for over 135 employees
•Processed accounts payable and accounts receivable
•Balanced daily receipts containing large amounts of cash
Business Software
•Quickbooks
•Microsoft Office Suites (Outlook, Excel, Word)
•SAP
•ServiceNow
•Corrigo
Education
High school diploma
Certifications and Licenses
Driver's License June 2022 to June 2026
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