Collections Specialist with 20+ Years of Admin Experience

Nikki Mitchell-Fulkerson

***** ********* *****, ********* **. 63050

E: *****************@*****.*** P: 636-***-****.

Dynamic and highly organized Office Management and Administration professional with over 20 years of experience driving operational efficiency, streamlining administrative processes, and fostering team productivity in fast-paced office environments. Proven track record of managing cross-functional teams, implementing effective office systems, and delivering high-level executive support. Adept at overseeing day-to-day operations, maintaining budgets, and ensuring compliance with company policies and procedures. Known for strong communication skills, attention to detail, and a proactive approach to problem-solving.

Work Experience

Arsenal Credit Union – Collector (Hybrid position) Sept 2025-current

Kohner Properties February 2025 – Sept 2025

Mo State License & National Sales Agent License (August 2018) Real Estate Agent Worth Clark Realty - Chesterfield, MO October 2018 to January 2025

Community Director. MULTI LAYER PROPERTIES SECTION 8 AND MARKET SILVER TREE RESIDENTIAL May 2016 to November 2023 Oversee all move in, move outs, accounting and daily operations of our Market Rate and Affordable Housing Buildings. Include 6 Buildings and help as needed at our St Louis City property.

Solution Data Systems Jan 2014- Oct 2018 – Data entry and transcription services.

PROPERTY MANAGER Lutheran Senior Services - Kirkwood, MO October 2007 to May 2016

PROTECTIVE SERVICE INVESTIGATOR/CASE MANAGEMENT MISSOURI DEPARTMENT OF HEALTH AND SENIORS September 2004 to December 2007 SEPTEMBER 2004- DECEMBER 2007

Skills

•CRM

Xperience/symitar software

Yardi software

GoTo software

Text software

Meridian Link software

Glia software

Paylocity

Orbi Pay software

Velera softwre

Working remotely

Online /virtual customer service support

Proficient in 10 stroke

HUD compliance specialist & Fair Housing

File audit and compliance

Accounting (15 years)

• Audit: ensure accuracy of data entered, file retention and accuracy of leasing paperwork (16 years)

• Billing (15 years)

• Budget (15 years)

Data Entry with high proficiency and accurately. Ensure accuracy of contracts, data and deadlines (20 years entering data into systems )

Transcription:(4 years)

Hiring, training and termination of staff

• Property Management (15+ years)

EIV compliance system (12 years)

Special Claims HUD submission (12 years)

Budget Management (10+ years)

Tenant approval and lease renewals (15+ years)

Prepare and maintain budgets/accounting (15+ years)

• HUD (15+ years)

• Real Estate (6 years)

• Microsoft Excel (15+ years)

• Property Leasing (15+ years)

• Microsoft Word (10+ years)

• Negotiation (5 years)

• Section 8 (15+ years)

• Fair Housing Regulations (15+ years)

• Senior Care (15+ years)

• Budgeting (15 years)

• Office Management (15+ years)

• Payroll (15+ years)

• Team management (15+ years)

• Management (15+ years)

• Employee evaluation (15+ years)

• Microsoft Outlook (15+ years)

• Research (5 years)

• CRM Software (6 years)

• Customer service (20+ years)

• Marketing (10+ years)

• Communication skills (20+ years)

• Administrative Experience (20+ years)

• Market Analysis (6 years)

Certifications and Licenses

Missouri & National Real Estate Sales Agent Present Driver's License Real Estate Broker

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