Multifaceted Documentation and Business Analyst Professional

SANDY FLORES

Schenectady, NY ***** 518-***-**** *****.**********@*****.***

SKILLS

• Project Management

• Content Development

• Business Analysis, Data Analysis

• MSWord, Excel, SharePoint, Adobe, Visio, Salesforce

• Technical Writing

• Workflow Analysis/Process Flow

• Cross-functional Requirements Gathering

• Regression Testing

• Oracle ERP, SAP, SQL, Toad

• Customer, User Facing Documentation

WORK HISTORY

Documentation Specialist, Business Analyst, 05/25-Present Mariposa Consulting, Remote

• Analyze business processes, create, and edit user guides with MSWord.

• Conduct training.

• Create SOPs for Help Desk Staff.

• Perform regression testing on system updates.

Parts Fulfillment Specialist, 10/23 – 04/25

GE Vernova

• Responsible for order fulfillment activities for external customer demands.

• Enter external customer orders received via email.

• Communicate with the customer anticipated ship dates and backorder date information.

• Work with Warehouse Team on both day to day and special shipping requirements.

• Log non-conformance reports.

Documentation Specialist, 01/2022 – 04/2023

LaSalle Network – Chicago, IL (Remote)

• Created and edited user documentation for Green Thumb Industries, using Word, Excel, and PowerPoint.

• Using Visio, created flowcharts for Communication Escalation Protocol and organizational structure.

• Created Work Instructions following preset Styles in MSWord for all departments using Veeva Vault. Technical Writer, 02/2023 - 05/2023

United Initiators, Inc. – Elyria, OH (Remote)

• Created SOPs for Order Entry, Material Handling and Shipping, and Logistics Departments using SAP and Salesforce.

• Created flowcharts for all sections of Logistics.

• Created curriculum for Customer Service Representatives. Technical Writer, 07/2021 - 11/2021

Documentation Strategies – Albany, NY

• Prepared technical documents for RFP deliverables for ACES (Real Property Tax Assessment) project of the NYS Department of Taxation and Finance.

• Planned advance testing of each deliverable, kept Excel spreadsheets and graphs of each deliverable sent daily to NYS.

• Monitored expectations of RFP and prepared weekly/monthly reports to NYS. Technical Writer, 09/2019 - 02/2020

NYS Department of Health – Albany, NY

• Wrote, reviewed, and redesigned documents for Health Commerce consumer-facing application.

• Worked with SMEs on health initiative documentation. SANDY FLORES

Data Analyst, 01/2019 - 09/2019

SUNY Research Foundation – Albany, NY

• Using Oracle Grants Module of Oracle Cloud, compiled data on Sponsored Programs and Grants of all SUNY campuses.

• Monitored daily input data from all campuses and made notifications of inaccuracies. Specialist, Technical Writer, Business Analyst, Data Analyst, Trainer, 08/2010 - 01/2018 NYS Office of Mental Health – Albany, NY

• Wrote technical and end user manuals for the Automated Time & Attendance & the Patient Cash Application programs to be implemented in all 28 OMH facilities.

• Created SOP documentation for download failures, history loads, new facility loads, refreshing databases, and explanation of detailed reports.

• Wrote As Is/To Be document for the migration from Legacy to PeopleSoft, then performed migration to Oracle Cloud.

• Evaluated all procedures and software enhancements.

• Wrote, executed, and tested SQL scripts using Toad.

• HIPPA trained.

Business Analyst, 11/2009 - 07/2010

Superior Group – Albany, NY

• Analyzed business processes for Child Support Unit of NYSOTDA.

• Performed testing and documentation of Siebel/Oracle Customer Relationship Management application.

• Executed SQL queries for validation of data to CRM. Adjunct Instructor, 06/2009 - 11/2009

Marist College – Albany, NY

• Created training documentation and taught MS Office applications to inmates at NYS medium security facilities. Business Analyst, 11/2008 - 03/2009

EnrichIT – Albany, NY

• Analyzed Oracle ERP business processes for Global Parts Standardization Project for GE Wind.

• Traced inventory parts flow from receiving to invoicing both in US and Europe using Visio.

• Analyzed existing supply chain planning in US and recommended use in Germany and Spain. Project Manager, 04/2006 - 11/2008

NYS Office of Homeland Security – Albany, NY

• Created OHS IT classes for new hires and existing employees. Created end user manuals for MS office training program, trained end users.

• Analyzed business practices of the Training Unit. Researched Learning Management System/Learning Content Management for use at NYSOHS.

• Project manager for construction phase of NYS Preparedness Training Center. Implementation Project Manager, 4/99-01/06

The Newark Group, Cranford, NJ

• Coordinated implementation of Oracle ERP Manufacturing and Financials for 37 plants across the US and Canada.

• Assessed each plant personnel and chose employees who would most be able to aid in the implementation.

• Reported directly to the corporate Comptroller and Director of IT with weekly progress and assessments.

• Met with plant personnel (comptrollers, office, and shop floor personnel) advising of schedules and timelines.

• Created user guides and trained all plant personnel on all ERP modules.

• Made requests to the Director of IT and developers about the needs of reporting elements and requested enhancements. SANDY FLORES

EDUCATION

• BA, Education, Niagara University

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