Administrative Operations & Executive Support Professional

Jennifer F. Wotring

Administration Management

*********@*****.*** ● 980-***-****

Tega Cay, SC 29708

Analytical and detail-oriented professional with comprehensive experience in office administration, executive support, accounting, and customer service.

Competencies in providing comprehensive administrative and operational support in fast-paced and mission-driven environments. Demonstrated expertise in managing calendars, coordinating travel arrangements, planning and executing events, and overseeing end-to-end administrative operations. Proven ability to handle confidential information with utmost discretion, create reports, and present insights to support informed decision-making. Recognized for exceptional customer service, communication, problem-solving, and multitasking abilities to ensure smooth operations and effective stakeholder engagement.

Areas of Expertise

Executive Administrative Support

Meeting Scheduling & Coordination

Operational & Logistical Oversight

Interpersonal Communication

World-Class Customer Service

Budget Management & Tracking

Proofreading & Editing Reports

Presentation Preparation

Data-Driven Decision-Making

Cross-functional Collaboration

Information Integrity & Confidentiality

Analytical & Organizational Skills

Professional Experience

Sprouts Farmers Market – Fort Mill, SC

Front and Lead/Head Cashier

May 2023 – Present

Lead and manage front-end employees to ensure exceptional customer service delivery. Manage cash registers, balance drawers, and ensure accurate cash reconciliation at end of shifts. Address customer inquiries, resolve complaints, and maintain a positive shopping experience. Train new cashiers and provide ongoing coaching to ensure adherence to company policies and procedures.

Notable Contributions/Accomplishments:

Reduced cash reconciliation errors by implementing strict cash-handling protocols aligned with organizational policies.

Enhanced overall profitability by maintaining precise cash management practices and addressing operational inefficiencies.

Southern Olive – Fort Mill, SC

Sales Associate

May 2023 – Mar 2024

Maintain operational efficiency and store readiness by executing daily opening and closing procedures. Ensure informed purchasing decisions by educating customers on premium gourmet grocery selections, including specialty olive oils and balsamic vinegars. Restock shelves, ensure product displays are visually appealing, and assist in receiving and organizing shipments. Handle cash, credit, and other payment methods accurately while maintaining a balanced register.

Notable Contributions/Accomplishments:

Enhanced customer satisfaction and loyalty by delivering personalized sales assistance in a high-end specialty retail environment.

Increased brand visibility and fostered community engagement by representing the company at local craft fairs and festivals.

Addressed customers’ dietary needs and expanded product awareness by clarifying gluten-free bakery and food options.

Ensured consistent service standards and compliance by training new team members on store policies and procedures.

Stay at Home Mom

Jul 2016 – Apr 2023

Managed household activities, including budgeting, scheduling, and home logistics. Developed strong organizational and time-management skills by coordinating family activities, appointments, and educational support for children. Built strong interpersonal and communication skills through volunteer work and community involvement.

The Riverside Company – New York, NY

Administrative Professional (Part Time)

Jun 2010 – Jun 2016

Provided detailed monthly attendance reports and actionable insights to enhance team productivity and accountability. Prepared, proofread, and edited documents, reports, and presentations for internal and external use. Provided administrative support for special projects, including data entry, research, and tracking progress. Organized and maintained filing systems (digital and physical) to ensure easy retrieval of important documents.

Notable Contributions/Accomplishments:

Streamlined travel and expense reporting processes by assisting Cleveland-based marketing team with accurate documentation.

Improved data accuracy and accessibility by maintaining diligent contact database and consistently updating contact information.

Enhanced marketing project outcomes by completing special projects, including researching unfunded private equity groups and developing a comprehensive database with detailed group information.

Additional Experience

Deal Origination Coordinator The Riverside Company – New York, NY

Enhanced performance review processes by coordinating Deal Flow Matrix, collecting and interpreting real-time transaction status data from professionals across four offices, and producing weekly, quarterly, and yearly metrics.

Improved deal origination outreach by maintaining and expanding contact database and initiating regular mailings of marketing materials to companies and individuals.

Strengthened Riverside’s deal pipeline by attending ACG, IBBA, and other conferences, fostering relationships with intermediaries and investment bankers to increase deal flow.

Manager Latta Equestrian Center – Charlotte, NC

Optimized financial operations by reconciling accounts and managing budgets for a public park system equestrian center housing 32 horses and employing 10 staff members.

Enhanced event execution by coordinating logistics, vendor schedules, and staff assignments to ensure seamless operations.

Ensured facility functionality by overseeing maintenance tasks and addressing repair needs promptly.

Promoted animal welfare by maintaining a consistent daily care schedule for 32 horses.

Loan Officer AT&T Federal Credit Union – Winston-Salem, NC

Approved unsecured and secured loans independently by analyzing prior credit histories and making informed lending decisions.

Streamlined loan processes and internal communications by implementing a state-of-the-art video conferencing system and the “Net Meeting” platform for employee collaboration.

Earned recognition for exceptional service by receiving a nomination for the President’s Award for Service Excellence, standing out as the only employee with fewer than six years of experience to be nominated.

Education

Completed first year of the Surgical Technology program at York Technology School

Took several financial accounting classes at New York University and The New School (New York City)

Completed New Horizons courses in Microsoft Word, Excel, and PowerPoint

Attended University of North Carolina at Wilmington and Alamance Community College

Technical Proficiencies

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

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