Customer Service & Support Specialist
Resume:
Dianah Banks
Forest Park, IL *****
*********@*****.***
Professional Summary
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Work Experience
Volunteer Intake Specialist
Chicago Area Project-Chicago, IL
July 2025 to Present
• Assist clients in the application process
• Help maintain an organized atmosphere
• Greet and direct clients to the appropriate person
• Provide assistance with phone calls and scheduling In Home Caregiver
Addus HomeCare-Chicago, IL
September 2023 to July 2025
• Prepare and cook meals
• Dust and polish furniture and surface counters
• Deep cleaning the floors, dishes, restrooms and laundry
• Provide overall hygienist assistance
Tech Support
Alorica / Humble-TX
October 2021 to May 2023
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers needs, clarify information, research issues and provide solutions or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets Receptionist
Swissport Cargo Services-Chicago, IL
January 2016 to September 2021
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel accommodations and prepare vouchers
• Update records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing Dietary Aide
Loretto Hospital-Chicago, IL
April 2010 to December 2015
• Set up tables or other dining areas with attention to cleanliness and order
• Prepare meals under the supervision of a dietary manager or cook
• Deliver dishes and trays at designated times and rooms
• Take down dining areas and collect plates, glasses etc
• Discard leftovers and take out garbage
• Clean food stations and wash dishes, cooking vessels and silverware
• Stock ingredients and monitor inventory
• Assist in keeping track of expenses and menu planning
• Help maintain kitchen equipment and appliances
• Knowledge of sanitation and safety guidelines
Education
General Studies
Harold Washington College - Chicago, IL
September 2012 to April 2014
Skills
• Creative Problem Solving
• Time Management
• Clear Communication Skills
• Adaptability
• Attention to detail
• Active Listening
• Empathy
• Customer driven
Contact this candidate