Experienced Server with 15+ Years in Food Service
Resume:
Sara Michalski
Waitress
Ann Arbor, MI *****
***************@*****.***
Professional Summary
Dedicated and detail-oriented Server with 15+ years of experience in food preparation and service, consistently delivering exceptional guest experiences in fast-paced, high-volume restaurant environments. Proven ability to manage multiple tables during peak hours, increase sales through strategic upselling, and maintain accuracy using POS systems such as Clover, Toast, and Micros. Recognized for mentoring new staff, resolving guest concerns, and upholding strict health and safety standards to support smooth operations and repeat business. Willing to relocate to: Ann Arbor, MI
Authorized to work in the US for any employer
Work Experience
Server/Waitress
Leo's Coney Island-Ann Arbor, MI
February 2023 to January 2026
● Prioritized guest needs and service timing, preserving accuracy and individualized guest attention
● Facilitated takeout and reservation inquiries through phone and in-person interactions, ensuring clear communication and efficient order flow
● Upheld orderly service and dining areas through continuous upkeep, contributing to a safe, inspection- ready environment
● Transitioned seamlessly between POS systems as needed, resulting in uninterrupted operations across shifts
● Supported team operations by mentoring and assisting 13 coworkers as needed, promoting a collaborative and efficient workplace culture
Server/Waitress
The Original Cottage Inn-Ann Arbor, MI
June 2020 to February 2024
● Conveyed detailed menu, specials, and beverage options to guests, enhancing informed choices and dining satisfaction
● Encouraged guests to explore menu enhancements, driving higher check averages and increasing sales revenue
● Mediated conflicts or misunderstandings effectively, preserving customer loyalty and protecting the restaurant’s reputation
Waitress
Zingerman's Roadhouse-Ann Arbor, MI
March 2020 to July 2021
● Educated customers on specialty dishes and preparation methods, encouraging repeat visits
● Suggested menu items tailored to guest tastes and dietary needs, boosting guest enjoyment
● Liaised between front-of-house and kitchen teams, maintaining seamless service flow and supporting a positive guest experience
Education
High School Diploma
Tawas Area High School-Tawas City, MI
September 1996 to May 2000
Skills
• POS
• Customer Relations
• Food safety
• Cash register
• Cash handling
• Table Management
• Order Recording
• Inventory management
• Guest Seating
• Menu Knowledge & Promotion
• Beverage Service
Certifications and Licenses
CENA Certificate
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