Customer Service & Administrative Support Specialist

Dorothy McCarthan

P.O. Box **** Hardeeville, SC *9910 home: 843-***-**** Email: **.**************@*****.*** Customer Service

Office Skills: Telephone & Front Desk Reception Customer Service Executive & Administrative Support Complaint Handling Data Entry

Computer Skills: Word Excel PowerPoint Access Outlook Windows Vista/XP LEADERSHIP QUALITIES

SUPERIOR ORGANIZATIONAL ABILITIES EXCELLENT TIME-MANAGEMENT SKILLS PROBLEM-SOLVING SKILLS DECISION-MAKING ABILITIES

BUSINESS MANAGEMENT ACCOUNTING AND HUMAN RESOURCES PROFESSIONAL EXPERIENCE

OBJECTIVE: Talented customer service representative with diverse background. Hard working, detail oriented, able to multi-task with proven ability to support senior executives and offers over 3years of experience in all administrative / functions, particularly in defining, reaching goals and objectives. Highly organized and exceptionally motivated professional, looking to collaborate and contribute to all aspects of a company and utilizes strong skills to create great partnership. CUSTOMER SUPPORT ASSOCIATE PAT’S CLEAN CLEANING SERVICE, SAVANNAH, GA 31405

01/2017-Present

• Clarifies customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listens attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greets customers in a courteous, friendly, and professional manner using agreed upon procedures

• Process checks and cash payments from customers

• Orders supplies for office and stock rooms

• Assists store manager with staff scheduling, supervision, and front end sales

• Resolves problems or discrepancies concerning customer accounts

• Direct administrative support to the Director of Resident Affairs.

• Meets the sales and occupancy objectives as set forth in the marketing plan and budget

• Responds to prospective resident inquiries into independent living through incoming telephone calls, emails, mail-ins and walk-ins.

• Conducts presentations/tours to prospective residents as part of the sales process in order to meet the established marketing and sales goals of the community.

• Accounts Payable/Receivable, Complaint Handling

• Administrative Support to owner

ACADEMIC PROFILE

Devry University, Medical Coding, 07/2020-Present

REFERENCES

Available upon request

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