Client Relations & Sales Specialist

Tynia Davis

Analyst/ Sales Representative

Address Clarksville, TN 37040

Phone 719-***-****

E-mail ******@*****.***

Proven achiever in client relations, notably with Cigna Healthcare. Excelled in relationship building and sales development, driving customer satisfaction and business expansion. Leveraged follow-up skills and account management to consistently surpass performance goals. Skilled in creating compelling sales strategies, evidenced by top performer status at Hertz Car Sales. Skills

Follow-up skills

Relationship Building

Sales Development

Account Management

Retention Strategies

Work History

2020-10 – 2026-01 Analyst

Cigna Healthcare, Remote

• Delivered outstanding client support by maintaining professional demeanor during high-pressure situations.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.

• Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between departments

2019-06 - 2020-10 Intake Representative

Cigna Healthcare, Remote

• Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.

• Reduced wait times for clients by promptly addressing inquiries and providing clear, concise information regarding services.

• Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.

• Facilitated smooth transitions between different stages of care by effectively coordinating necessary steps during the intake process. 2018-09 - 2019-06 Sales Support Representative

United Healthcare, Colorado Springs, CO

• Participated in cross-functional teams working on strategic initiatives aimed at driving business growth.

• Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.

• Performed data entry for sales figures, metrics and other customer data.

• Contributed to successful sales campaigns by creating compelling sales collateral materials.

• Assisted in the launch of new products, successfully marketing them to target audiences.

2017-06 - 2018-06 Car Salesman

Hertz Car Sales, Colorado Springs, CO

• Negotiated purchase prices and explained sales, warranty, and optional products.

• Met customers on lot and in showroom to discuss available vehicles and options.

• Responded to customer inquiries via telephone and email.

• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.

• Proficient use of CRM

2016-04 - 2017-06 Sales Representative

Time Warner Cable, Colorado Springs, CO

• Expanded customer base through cold calling, networking, and relationship building.

• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

• Maintained up-to-date knowledge of industry trends for informed decision- making during client interactions.

• Generated additional sales opportunities with upselling and cross-selling techniques.

• Provided feedback from customers of product to development team, influencing future product enhancements.

Education

2014-05 High School Diploma

Widefield High School - Colorado Springs, CO

2025-05 Real Estate License

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