Customer-Focused Hospitality Professional with Executive Support
Resume:
MILDRED CUMMING
**** **** ***** *****, ***********, VA 22153
**********@*****.***
Objective: To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Professional Experience:
Keymont Community Management
(formerly known as Gates Hudson Community Management) Fairfax, VA Executive Assistant March 2020-Present
• Maintain information for all aspects of providing administrative support to the President and/or Vice President of Operations. This includes customer service, filing, and maintaining accurate records.
• Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf.
• Maintaining comprehensive and accurate records
• Performing minor accounting duties
• Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
• Answering phone calls in a polite and professional manner
• Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
• Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters
• Schedule and coordinate meetings and conference calls.
• Prepare agendas and reports for meetings as needed.
• Track and ensure all corporate licenses and insurance policies are current.
• Supervise employees as applicable.
• Prepare monthly reports as directed.
• Process invoices on a regular basis.
• Monitor absence and maintain vacation and elective holiday schedules.
• Oversee purchases of office supplies and corporate credit card use.
• Assist in preparation for corporate functions.
• Provide excellent customer service to all new owners, clients, and vendors.
• Backup support to other Executive Assistant(s) when needed.
• Assist with additional assignments requested by the Executive VP of Operations, CFO and/or Vice President of Operations.
SpringHill Suites by Marriott, Fairfax, VA
Guest Service Representative (Part-Time since March 2021) August 2018 – December 2022
• Lead the staff as coach and trainer in the proper execution of Front Desk
• Lead Front Desk team to improve our GSS scores with Staff Satisfaction.
• Met and exceeded guest expectations
• Worked with the hiring of new staff.
• Review audit packs to confirm everything is updated and corrected for BSA.
• Preparing deposits and entering in system along with Melon Transfers.
• Responsible for order Market supplies (including beer/wine).
• Performed as MOD when needed.
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Mildred Cumming
SpringHill Suites by Marriott, Fairfax, VA
Assistant General Manager/Guest Service Representative February 2017-February 2018 / February 2016 – February 2017 Lead the staff as coach and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Maintenance, and Food Service standards. Responsible in hiring team members, manage performance, communicate feedback, administer discipline and train the team in successful performance of their jobs. Provided effective guest service and is responsible for the total site in the absence of the General Manager. Participated in sales calls and site visits with members of the sales team to acquire new business or close on business. Reviewed financial reports and statements to understand property’s performance versus budget and expenses. Worked to determine areas of concern and develops strategies to improve performance. Coach and support hotel team to effectively manage wages and controllable expenses. Strives to maintain profit margins without compromising guest or team member satisfaction. Manage costs within the hotel, including supplies, utilities, food and beverage and labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation. Ensured service, technical skills and other training occurs throughout the property to support successful daily operations.
Gates Hudson Community Management, Woodbridge, VA
Administrative Assistant August 2014 – February 2017 Maintained information for all aspects of providing support to the Portfolio Managers. This included customer service, filing, and maintaining accurate records. Using software/programs such as Jenark, Strongroom and Smart Street. Process all invoices in timely a manner. Communicated with vendors on behalf of the Portfolio Manager/Board when problems arise (e.g. obtain W-9, insurance liability certificate, answer vendor questions). Processed violation letters using Smart Street software. Handled calls from owners, vendors, agents, and Community Managers. Assisted assigned Portfolio Manager with administrative requests as needed. Assisted assigned Portfolio Manager in meeting all reporting deadlines. assisted assigned Portfolio Manager in maintaining all office files and records. Assisted the Portfolio Manager to ensure current contracts for all assigned properties are electronically stored. Maintained current owner lists. Completed monthly billing of non-routine services to properties (i.e. Schedule A charges – mailings, notices, monthly statement packages, etc.). Obtained, processed and recorded each property’s insurance certificates, annual registrations and SCC annual filings. Maintained a record of current governing documents, rules & regulations, financials and meeting minutes. Assisted owners and/or residents with questions pertaining to Association rules & regulations and By-Laws (e.g. parking permits, pool applications, etc.). Assisted owners and/or resident with questions regarding move-in/out procedures (e.g. fees, access cards/coding, elevator reservation, etc.)
Courtyard by Marriott, Pentagon South
Guest Services Representative/Bistro April 2014 – February 2015 CVS - Fairfax Station, VA
Pharmacy Technician October 2012 - July 2013
TownePlace Suites by Marriott, Springfield, VA
Front Office Supervisor April 2012 - January 2013
Guest Service Representative May 2010 – April 2012 CVS - Fairfax Station, VA
Photo Lab Supervisor – Head Cashier Nov. 2006 - April 2010 Residence Inn by Marriott - Fair Lakes and Dulles 28 Guest Service Representative August 2007 – June 2009
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