Onboarding & Launch Operations Lead
Resume:
Jennifer Hoffard
Carmichael, CA *****
*********@*********.***
SKILLS
Problem-solving
MS office
Operations management
KPI tracking
Team leadership
Management
Staff training
Workday
Onboarding
PROFESSIONAL SUMMARY
Operations leader with 8+ years of progressive experience in high-volume distribution environments, including 6.5 years leading workforce development strategy for Target. Proven record of improving productivity, safety, and labor efficiency through structured training systems, cross-functional alignment, and data-driven performance management. Experienced in scaling workforce capability to support peak volume operations while maintaining compliance and operational excellence.
WORK HISTORY
TRAINING OPERATIONS MANAGER 02/2019 to 04/2026
Target Distribution Center - Woodland, CA
Directed site-level learning strategy for 1,200+ employees in a 1.2M sq. ft. distribution center.
Developed onboarding and ramp-up framework for 400 peak-season hires, aligning workforce readiness with business demands and tracking progress via a 0–90 Day program. Achieved 95% onboard completion rate, reducing ramp-up time by 20%.
Introduced performance checkpoints, increasing production (CPH) by 9%, and reducing performance variability across departments by 15%.
Implemented safety retraining and certification governance, improving ORI from 8.8 to 6.3, resulting in a 28% reduction in safety incidents.
Standardized curriculum and skills validation, contributing to a 10% improvement in cross-functional team performance.
Managed 2 Training Specialists and 25 trainers across two shifts; established facilitation standards and coaching systems.
Aligned workforce capability and compliance with KPIs for 40+ operational leaders and 10 senior leaders, resulting in a 12% increase in engagement scores and a 7% improvement in retention.
Served as a strategic learning partner for workforce planning and changing initiatives.
Participated in site DEI panels and led belonging initiatives, boosting team engagement by 8% and retention by 6%.
Integrated inclusive practices into onboarding and leadership development, driving a 10% increase in cross-functional collaboration.
Facilitated structured forums to reinforce cultural alignment and values-based leadership.
Built KPI dashboards linking learning progression to productivity, safety, and engagement outcomes.
Used performance data to identify capability gaps and deploy targeted interventions, reducing training costs by 15%, and improving curriculum effectiveness through embedded feedback mechanisms.
WAREHOUSE OPERATIONS MANAGER 09/2018 to 02/2019
Target Distribution Center - Woodland, CA
Transitioned rapidly from frontline operations management to Training Operations Manager (02/2019), with a brief overlap supporting both functions to ensure continuity.
Managed 65 hourly employees across inbound, outbound, and picking functions in a 1.2M sq. ft. facility.
Accountable for daily production targets, quality standards, and safety compliance.
Monitored productivity, attendance, and performance metrics, driving operational consistency, and reducing absenteeism by 10%.
Supported onboarding, performance improvement plans, and workforce engagement, contributing to a 5% increase in retention.
Developed frontline leaders and peer trainers, strengthening benches across shifts.
REGIONAL TRAINING & DEVELOPMENT MANAGER 06/2017 to 09/2018
BJ's Brewhouse - Remote/National
Oversaw learning and leadership development across multiple locations; transitioned to Target Distribution Center role with no gap in employment.
Led training for 15 location openings, supporting General Managers and teams nationwide.
Directed national training initiatives for 40 associates, achieving 98% training completion and reducing onboarding time by 25%.
Coordinated travel logistics, ensuring duty-of-care compliance and cost savings of 12% through optimized planning.
Drove brand awareness and regional market presence through community partnerships.
Ensured operational continuity and participant engagement via structured onboarding, facilitation, and post-training follow-up.
Aligned workforce development with financial and operational targets, resulting in a 9% improvement in operational performance.
ASSISTANT GENERAL MANAGER 02/2012 to 06/2017
BJ's Brewhouse - Sacramento, CA
Led hiring, onboarding, and coaching for frontline teams in a high-volume environment, achieving a 92% retention rate.
Implemented performance and accountability systems, increasing team engagement by 10%, and service standards by 8%.
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