Customer-Focused Sales and Hospitality Professional
Resume:
Jenna Clement
Spokane, WA
***********@*****.***
Professional Summary
Customer-focused professional with over 5 years of experience in sales, hospitality, and customer service. Skilled in account management, consultative selling, and resolving customer issues. Adept at multitasking, teamwork, and delivering excellent service in fast-paced environments. Seeking opportunities in hospitality, retail, or front desk roles to leverage strong communication and organizational skills.
Willing to relocate to: Spokane, WA - Millwood, WA - Country Homes, WA Work Experience
Pro Account Sales Associate
The Home Depot-Spokane
June 2023 to Present
* Delivered excellent customer service to professional clients and retail customers
* Managed customer accounts and built strong client relationships
* Achieved sales targets and contributed to quota achievement
* Utilized consultative selling to understand and meet customer needs
* Communicated effectively with customers to resolve issues and answer questions
* Worked efficiently both independently and as a team player
* Maintained punctuality and a strong work ethic in a fast-paced environment
* Demonstrated attention to detail in all sales and account management tasks Server/Hostess/Cashier
Hops N Drops-Spokane
January 2021 to June 2023
* Consistently earned [XX]% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
* Demonstrated exceptional multitasking skills during peak hours, accurately managing [XX] tables
* Collaborated with kitchen staff to ensure timely delivery of food orders to customers
* Adhered to all food safety regulations to ensure the health and well-being of customers
* Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Education
High School
Thornton
Upper secondary education
Upper secondary education
Upper secondary education
Skills
• Hospitality
• Active listening
• Customer communication
• Basic math
• Retail sales transactions
• Managing customer accounts
• Makeup application
• Computer operation
• Quota achievement (success metric)
• Typing
• Consultative selling
• Customer service
• Field sales
• Microsoft Office
• Organizational skills
• Handling customer exchanges
• Retail sales
• Order processing
• Teamwork
• Cash handling
• Customer relationship building
• Payment card processing
• Communication skills
• Driving
• Client relationship management
• English
• Greeting customers
• Restaurant experience
• Outside sales
• POS systems
• Community care (work setting)
• Client relationship development
• Attention to detail
• Office experience
• Sales
• Sales follow-up
• POS
• Employee relationship building
• Customer issue escalation
• Data entry
• Achieving sales targets
• Closing sales
Certifications and Licenses
Driver's License
Present
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