Dynamic Business Administrator & Sales Leader
Resume:
Melisa R. Mora Mercado
Business Administrator & Sales Manager
Bronx NY 10452
***************@*****.***
SKILLS
Quick Learner, Active listening, Communication, Computer skills, Customer service, Interpersonal skills, Leadership, Management skills, Problem-solving, Transferable Skills, and Responsibility.
EXPERIENCE
Public Partnerships LLC- Enrollment Specialist/CSR (Remote Temp) March 10th,2025-May 1st,2025
● Respond to inbound/outbound call inquiries.
● Initiate outbound calls to respond to inquiries and to follow up with previous contacts.
● Respond to all inquiries in a professional, friendly, and timely manner, public- service oriented, and work effectively with persons with disabilities.
● Perform support ticket transaction resolution tasks and administrative functions.
● Responsible for creating and maintaining excellent documentation of all calls, questions, complaints, and mailed inquiries.
● Responsible for maintaining adequate records/documentation for audit and internal control purposes.
● Routes mail, email, and other administrative support duties as assigned.
● Responsible for developing an excellent working knowledge of operating platforms (CRM, Excel, SharePoint, etc)
Mejia Multiservice/Rentas Mejia- Manager
November 20th,2023-June 1st 2024
● Greeting clients, answering the telephone, and making follow-up calls.
● Preparing correspondence, scheduling meetings, and making travel arrangements.
● Preparing real estate forms and documents.
● Coordinating showings, assisting at open houses, and obtaining feedback.
● Ordering supplies, preparing and distributing marketing materials.
● Maintaining electronic and paper filing systems.
● Preparing listing materials and posting property listings.
● Managing a client database and preparing reports.
● Assisting with closing/opening processes.
● Marketing/ Promoting
● Processing expense reports and invoices for reimbursement by maintaining records of expenses
● Providing support for accounting functions, such as keeping track of receipts
● Tax preparer
● Car Insurance Registration
● International Money Transfers
● Printing and faxing Documents to clients
● Order and organize supplies
● Processed Payments for services
● Assist clients in filing Housing and Public Assistance forms All American HomeCare- Member Service Representative February 2023- November 17th,2023
● REGULATORY STANDARDS:
Adhere to the Agency Policies and Procedures when scheduling and assigning staff to cases.
Ensure all staff assigned to cases adhere to compliance standards
● PERSONEL:
Participates in recruitment, hiring, and orientation activities. Participates in annual administrative areas of performance evaluation for the HA/PCA.
Participates in staff disciplinary process, as necessary. Receives and communicates customer/patient complaints to supervisors, as necessary.
● PROFESSIONAL:
Schedules case coverage, always informing both patient and/or significant other of the name of the scheduled caregiver.
Participates in basic case management activities.
Maintains and updates scheduling lists.
Sets up and maintains all new patient files.
Participates in the verification of time slips for payroll and program purposes. Prepares statistical data, as requested.
Participates in agency On-Call
Works directly with the nursing staff regarding staffing. Attends meetings as requested.
Answers telephone and responds to inquiries by directing calls to appropriate staff.
Other assignments as directed to facilitate daily operations NY BEST MEDICAL- Receptionist (Temp)
September 15th, 2021- February 2022
● Processing patients
● Pick up phone calls
● Scanning /faxing
● Verify insurance eligibility
● Contact home care agencies
● Scheduling appointments
● Upload Physicals
● Processing Payments
● Contact caregivers for appointment follow-ups
Hy Cite LLC, Royal Prestige - Sales Representative/ Manager September 25th, 2021- August 30th, 2022
● Direct Sales
● Cash Handling
● Financing
● Team Building
● Payroll
● Marketing
● Promotions
● Customer Service
● Telemarketing
● Administrative Work
● Training Newcomers
● Managing my Franchise
TJXX Companies, Marshalls Division - Cashier/ TJX Mentor November 11th,2020 - November 15th,2021
● Customer Service
● Scanning Sales
● Bagging
● Answering customer concerns
● Layaways/ Exchange/ Refunds
● Pick up phone Calls and answer customer concerns
● Trained new employees
● Ensured we made daily total of Credit Cards
● Made sure the front end ran Smoothly
America's Kids; YoungWorld - Cashier & Sales Associate July 7th, 2020- November 1st,2021
● Customer Service
● Scanning Sales
● Bagging
● Answering customer concerns
● Layaways/ Exchange/ Refunds
● Greeting Customers
● Help customers with returns/exchanges
● Resolve common complains
● Assist with re-stock
● Maintaining Presentation of the sales floor, products, and displays America's Kids; Kidsworld - Seasonal Cashier
June 25th, 2020 - July 6th, 2020
● Customer Service
● Scanning Sales
● Bagging
● Answering customer concerns
● Layaways/ Exchange/ Refunds
MS390 - Public Speaker & Leader (Alumni Internship) September 2016 - June 2018
● Public Speaker- Made presentations during school events, open houses, and assemblies.
● Event Coordinator Assistant- Volunteered to arrange almost every event. For instance school dances, trips, parent engagement events, parent-teacher conferences, open houses, student assemblies, and more.
● Customer Service- Volunteered to help out during parent-teacher conferences, handing out paperwork, fliers, etc.
● School Ambassador- Volunteered to assist with student recruitment events, and made demonstrations of the school's new programs (7 Habits for Happy Children & Digital Portfolios) in certain staff meetings. Aided with student support and Volunteered to aide teachers with lesson plans and tutoring (Grades 6 & 7).
● Leader In Me program- Guide and Assist students in making better choices in their personal lives and the classroom by following the 7 Habits for Happy Children.
● Digital Portfolio Program- Assist upper-level students in creating a portfolio based on all their successes in middle school. EDUCATION
PS226- General Education
September 2012 - June 2015
K-5 Education learned many public speaking skills
MS390- Technology & Science
September 2015- June 2018
6-8 Education. Learned many computer skills, customer service skills, and public speaker skills
Talent Unlimited - Performing Arts
September 2018- June 2021
9-11 Education. Learned many performing arts skills in the professional world, public speaking, & customer service.
Pathways To Graduation @ NMIC - Business Administration & Management
October 4, 2021- January 30.2022
Optained my high school equivalency and took a business administration and management certification so I can own my businesses and work in any administrative office.
CERTIFICATIONS AND DEGREES
High School Equivalency Diploma- Pathways To Graduation @ NMIC Business Development & Management Certification- Northern Manhattan Improvement Corporation
Real Estate License
B.S in Bussiness Administration- Southern New Hampshire University AWARDS
NYS Citation Award- For Most Community Service Hours Served throughout 4 years (2014 & 2015)
NYS Leadership Award- For Community service and Leadership throughout my middle school years (2016)
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