Data Analytics & Process Improvement Specialist
Resume:
******@**********.***
Cumming, GA 30040
Skills
• 5+ Years onsite SQL training
• Database management (MySQL,
PostgreSQL, Snowflake)
• Project management (Jira,
Confluence, Agile)
• SaaS environment support
• Data visualization (Excel,
Tableau, Databricks)
• Process improvement (LEAN,
Six Sigma)
• Documentation skills
• Collaboration and teamwork
• Leadership development
Education
Completed 11/04/25
SQL for Data Science
01/2023
Lean Six Sigma Black Belt:
Six Sigma Academy of
Amsterdam
Amsterdam
12/2016
Master of Arts: Ministry
Marriage/Family Counseling
Phoenix Seminary
Phoenix, AZ
Amy Srch
Professional Summary
Experienced professional specializing in data management and process optimization. Proven track record includes:
• Successful leadership of multi-discipline teams, improving sales campaign performance through effective data analysis.
• Expertise in SQL, SharePoint and Salesforce, fostering collaboration to enhance organizational success.
• Successful development of operational standards and strategies that boost employee engagement and streamlined processes decreasing operational time by over 30%.
Experience
Client Command - Associate Data and Business Analyst Cumming, GA
05/2025 - 10/2025
• Supplied data to sales and marketing partners for informed decision-making.
• Used Jira ticketing system to fulfill incoming data requests.
• Generated ROI and sales conversion reports, including visualization and analysis, to enhance campaign performance and refine marketing strategies.
• Investigated process improvements and identified opportunities for company growth.
• Managed access and permission levels to the Client Command portal for all internal and external users.
• Implemented new organizational structure for proprietary customer portal, improving user experience.
Client Command - Product Data Specialist
Cumming, Georgia
01/2021 - 05/2025
• Executed testing, troubleshooting, and quality assurance for SaaS product offerings.
• Documented implementation procedures and trained key stakeholders on new product usage.
• Provided data and reports to business partners and internal customers as requested.
• Developed “How To” library in Confluence to document best practices and procedures for each product and company-wide systems.
• Created SQL library in Confluence to centralize queries for common requests.
• Implemented Six Sigma Critical Path method to enhance workflow and establish timeline launching a new customer on text-to-lead products. Client Command - Campaign Data Manager
Cumming, Georgia
01/2019 - 01/2021
• Managed two Data Specialists to enhance departmental efficiency.
• Led team building and training initiatives for Data Analytics department.
• Developed tracking system in Salesforce for first-party data integration management.
• Created monthly SQL report to assist Data Specialists in canceling appropriate data feeds.
• Collaborated with Engineering team to automate manual processes for customer data generation and cleaning. Implemented a multi-phase approach to automate using the Kaizen method from Six Sigma.
• Implemented data quarantine system to verify first-party data prior to ingestion. Client Command - Senior Campaign Data Specialist
Cumming, Georgia
01/2016 - 01/2019
• Generated, cleaned and formatted comprehensive mail, email, and phone lists for customer marketing campaigns.
• Managed and resolved data flow issues from first-party sources to ensure accuracy. Enrolled, monitored and terminated data for partnering entities.
• Implemented non-verbal communication solution to provide privacy in an open workplace environment.
Extracurricular Activities
Served as liaison between Client Command and myLIFEspeaks, a family empowerment mission in Haiti. Led fundraising efforts. Provided company-wide updates on current events in Haiti and stories of hope from the mission itself. Led three company sponsored trips to Haiti so teams could work side by side with the myLIFEspeaks staff.
References
References available upon request.
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