Versatile Operations and Customer Service Leader
Resume:
ANGEL MOJICA
Port Jervis, NY *****
**********@*****.***
Professional Summary
Experienced professional with over 13 years in customer service, team leadership, grounds maintenance, and administrative roles. Skilled in staff development, client communication, and commercial driving. Adept at managing teams, resolving customer issues, and maintaining organized workspaces. Seeking opportunities as an Assistant Manager, Customer Service Representative, or Manager to leverage strong leadership and organizational skills.
Authorized to work in the US for any employer
Work Experience
Personal Care Aide
Public Partnership LLC-Port Jervis
April 2025 to January 2026
* Assisted disabled clients with daily living activities, ensuring safety and comfort
* Scheduled and managed client appointments, maintaining accurate records
* Communicated with clients and families to address needs and concerns
* Maintained a clean and organized environment for clients
* Supported client independence by encouraging participation in activities
* Followed care plans and documented services provided
* Collaborated with healthcare professionals to coordinate care Personal Care Aide
Community Home Health Care Services-Middletown
November 2020 to April 2025
* Provided personal care and support to disabled clients in their homes
* Assisted with meal preparation and medication reminders
* Maintained accurate records of care provided
* Ensured a safe and clean living environment
* Communicated effectively with clients and their families Maintenance
Carroll's Corporation Burger King-Port Jervis
April 2018 to June 2020
* Maintained equipment and facility to ensure safe and efficient operations
* Performed routine cleaning and repairs as needed
* Monitored inventory of cleaning and maintenance supplies
* Followed safety procedures and guidelines at all times Driver
Orange county medi-coach-Middletown
June 2012 to October 2017
* Transported customers to and from appointments and other destinations safely
* Maintained vehicle cleanliness and performed basic inspections
* Assisted passengers with mobility needs as required
* Communicated with dispatch to coordinate schedules File Clerk and Receptionist
Sobo & Sobo, LLP-Middletown
August 2012 to February 2013
* Entered data accurately into company systems
* Organized and maintained physical and digital files
* Answered phones and greeted clients in a professional manner
* Assisted with general office tasks as needed
Customer Service Representative
TWC/SPECTRUM-Middletown
* Assisted customers with inquiries and resolved issues promptly
* Handled customer accounts and processed transactions
* Provided product and service information to customers
* Maintained a positive and professional attitude during all interactions Education
GED (High school or equivalent)
Wilkes University-Wilkes-Barre
Skills
• Managing grounds maintenance teams - Largest grounds maintenance team managed (1-5 team members)
• String trimmers
• Bookkeeping
• Writing skills
• Clean workspace maintenance
• Meal preparation
• Customer communication
• Client relationship development
• Shovels
• Relationship management
• Maintenance work
• Conducting sales calls
• Greeting customers
• Organizational skills
• Landscape edgers
• Safe lifting practices
• Appointment scheduling
• Microsoft Outlook
• Administrative experience
• Managing patient records
• Customer service
• Patient interaction
• Working with people with disabilities
• Client communication
• Landscaping service experience - Largest landscaping service area maintained (1-10 acres)
• Truck driving
• Time management
• Working with people experiencing homelessness
• Leaf blowers
• Key holder
• Loppers
• Commercial cleaning
• Managerial communication
• Customer issue escalation
• Weather-related hazard mitigation
• Customer relationship building
• Microsoft Word
• Delivery driver experience
• Basic math
• POS
• Commercial truck driving
• Microsoft Office
• Sales
• Inside sales
• Computer skills
• Ability to follow instructions
• Materials handling
• Commercial driving
• Phone etiquette
• Communication skills
• Supervising experience
• Analysis skills
• Kitchen experience
• Customer inquiry handling
• Team motivation (leadership skill)
• Cash handling
• Outbound calling
• Team development
• Databases
• Hedge trimmers
• Cash register
• Hiring
• Negotiation
• Research
• Computer operation
• Data entry
• Office cleaning
• Productivity software
• Medical scheduling
• Microsoft Excel
• Mobile devices
• Attention to detail
• Grocery store
• CRM system proficiency
• Rakes
• Leadership
• Decision making
• File organization
• Cooking
• Algebra
• Staff development
• Moving
• Task prioritization
• Record keeping
• Food preparation
• Spanish
• English
• Experience with children
• Client interaction via phone calls
• Bilingual
• Retail math
• Prospecting
• Equipment safety procedures
• Social media platforms
• Bagging mowing
• Windows
• Retail sales transactions
• Management
• Overlapping mowing
• Stocking
• Food handling
• Front desk
• Outdoor work
• Push mowers
• Box truck
• Processing cash transactions
• Landscape maintenance
• Training
• Retail sales
• Groundskeeping - Groundskeeping experience (3-5 years)
• Heavy lifting
Certifications and Licenses
Driver's License
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