Epic EHR Instructional Designer and Trainer
Resume:
*******@*****.***
GLENDA BOONE
PROFESSIONAL
SUMMARY
Dynamic and motivated professional with a proven record of building and maintaining effective relationships, managing IT implementation projects, and designing educational strategies and plans. Demonstrate excellent interpersonal skills and possess the ability to work across multiple teams. Adaptable leader with an ability to work independently, delivering effective training, and analyze and interpret complex data and problem solving. Proficient in Microsoft Office, Word, Excel, and PowerPoint. PROFESSIONAL
EXPERIENCE
UNC HEALTH
HCS EPIC INSTRUCTIONAL DESIGNER
MAY 2020 – CURRENT / MORRISVILLE, NC
o Build, test, and maintain training environments, and all aspects of end-user training for the Epic Beaker, Infection Control, and Genomics applications. o Assist operational departments in their workflow processes through developing and maintaining course curriculum and training materials, tailored to meet the needs of the organization.
o Educate credentialed trainers and super-users who will conduct end-user classroom training, during application implementation and new hire orientation. o Lead efforts to ensure effective training in advance of application updates and new version releases.
HCS IT Trainer
DEC 2014 – MAY 2020 / MORRISVILLE, NC
o Facilitate training on Epic Optime, ClinDoc and Provider modules. o Create and manage lesson plans and classroom learning materials. o Manage LMS course creation and assessment documentation. o Assist Epic end-users through Service Now and on-site support. ALLSCRIPTS PROJECT MANAGER
JUNE 2014 – NOV 2014 / RALEIGH, NC
o Point of contact for the lifecycle of Meaningful Use and PQRS EHR upgrades. o Scheduled upgrades and managed client contracts using Oracle and Salesforce. o Assigned and managed the time and cost for installation work packages. DUKE HEALTH SYSTEM EPIC CREDENTIALED TRAINER
MAR 2013 – MAR 2014 / DURHAM, NC
o Facilitated training and personalization labs for Epic Maestro Care Software. o Provided on-site support and operated the skill station post go-live. o Maintained effective relationships with staff and physicians. Page 2 of 2: Glenda Boone
AMERICAN RED CROSS BIOMEDICAL SERVICES
SE DIVISIONAL INSTRUCTOR II
JAN 2011 – DEC 2012 / DURHAM, NC
o Delivered training to new hires and performed annual competency assessments. o Managed curriculum and training plans in the Hospital Services Department. o Identified and closed training gaps in Manufacturing and HS Departments.
MANUFACTURING TRAINING SPECIALIST
SEPT 2006 – JAN 2011 / DURHAM, NC
o Developed and maintained specialized blood processing training plans. o Delivered training and annual competency assessments to all lab staff. o Served as the manufacturing compliance and SOP document control specialist.
QA PROBLEM MANAGEMENT SPECIALIST
SEPT 2004 – SEPT 2006 / BALTIMORE, MD
o Managed incidents of non-compliance in biomedical departments. o Conducted risk assessment and determined root cause. o Facilitated teams to develop corrective action plans and effectiveness checks.
LABORATORY TECHNICAL ASSISSTANT II
MAR 2001 – SEPT 2004 / LANSING, MI
o Manufactured blood component products.
o Performed quality control testing on blood products and equipment. o Conducted internal audits on production and testing records. EDUCATION
MICHIGAN STATE UNIVERSITY —EAST LANSING, MI
BACHELOR OF SCIENCE, AUG 2002
TRAINING AND
CERTIFICATIONS
EPIC EHR Certifications
Beaker Clinical Pathology, July 6, 2020
Beaker Anatomic Pathology, July 9, 2020
Training Environment Build, August 21, 2020
Beaker Curriculum, February 3, 2023
Project Management Applications, December 5, 2018
Credentialed Trainer ClinDoc (4/2013), Optime (1/2015), Inpatient Provider (9/2015) LMS Biomedical Training System – Instructor, January 2007 Stat-A-Matrix-Problem Solving Basics, August 2004
Train the Trainer, July 2004
The Customer, November 2002
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