Versatile Store Keeper with Logistics Experience

USAMA IKRAM

Ward No.**.Muhallah Punu Wala, Kot Addu, Muzaffargarh 34050, Pakistan I

*************@*****.*** l+923*********

Personal Details:

Pakistani

Reliable multi-skilled professional recognized for efficiency, teamwork, and excellent customer service across healthcare and logistics roles.

PROFILE

Customer-focused healthcare and logistics professional with experience supporting radiology, dental, and hospital settings, as well as the last tile courier operations.Skilled in front-desk reception, patient registration, and coordination, appointment scheduling, basic clinicalOT assistance, and accurate records and inventory handling.Known for clear communication, discretion with patient information, and reliable,on-time service in fast-paced environments. PROFESSIONAL EXPERIENCE

Courier /Delivery Associate, TCS Courier Service, Nov 2025—Jan 2026

(Khanna Pul, Rawalpindi, Islamabad)

Rawalpindi/Islamabad, Pakistan

·Delivered parcels on assigned routes while maintaining high standards for safety, punctuality, and customer service.

· Verified shipment details, collected signatures/Proof of Delivery, and resolved delivery exceptions professionally.

·Handled cash-on-delivery (COD)and ensured accurate daily reconciliation per company procedures.

·Maintained careful parcel handling to prevent damage and supported hub staff with loading/unloading as needed.

Receptionist &Clinical Assistant (Dental), Mar 2025 —Nov 2025 Qarni DentalComplex,Kot Addu

Kot Addu,Punjab,Pakistan

·Managed front desk operations including patient check-inlout, appointment scheduling, and phone/WhatsApp.App

inquiries.

·Maintained patient files and clinic records with confidentiality and attention to detail.

·Assisted dental staff with basic chairside support and prepared rooms/instruments for daily procedures.

·Supported inventory tracking of dental supplies and maintained a clean, organized clinic environment. OT Support Assistant (Sub Assistant), Allah Dad Hospital, Nov 2024—Feb 2025 Kot Addu,Punjab,Pakistan

·Supported OT team with patient preparation and safe transfers in coordination with nursing and surgical staff.

·Helped maintain OT readiness by organizing instruments, linens, and consumables before and after procedures.

·Assisted with cleaning, disinfection, and adherence to infection-control and safety protocols.

·Maintained accurate supply usage notes and communicated replenishment needs to the supervisor. Receptionist &Sales Assistant (Agriculture), Jul 2023—0ct 2024 Buzdar Agro Traders,Daira Din Panah

KotAddu, Punjab, Pakistan

·Served customers at the front desk and assisted with product selection for seeds, fertilizers, and related supplies.

·Processed sales, prepared bills/receipts, and maintained accurate daily sales records.

·Tracked inventory and coordinated restocking to reduce out-of-stock issues.

·Handled customer questions and complaints with a service-first approach and clear communication. Digital X-Ray Assistant &Receptionist, Mar 2022 —May 2023 Hassan Digital X-Ray (Zain Plaza),Kot Addu

Kot Addu,Punjab,Pakistan

·Supported digital radiography workflow by preparing patients, confirming requisitions, and assisting technologists as

required.

·Registered patients, scheduled appointments, and managed phone/front-desk inquiries.

·Coordinated patient flow to reduce waiting time and support smooth daily clinic operations. EDUCATION

Diploma in Operation Theatre Technology (OTT) 2022—2024 Kamyab Institute of Medical Sciences, Kot Addu, Punjab, Pakistan

F S c (Pre-Medical) Sept 2020—Oct 2022

Punjab Group of Colleges,Kot Addu Campuse, Kot Addu, Punjab, Pakistan

Hifz-ul-Quran (Hafiz-e-Quran) May 2017

Jamia Muzahir UI Uloom Madrasa,Kot Addu,Kot Addu,

TECHNICAL SKILLS

Computer Basics (MS-Office) Digital Radiography Patient Care &Nursing Assistance Problem Solving Assistance Clinic Operations Support Appointment Scheduling, Adaptability, and Inventory Management Parcel Handling &Proof of Medical Records Teamwork &Collaboration Delivery (POD) Management Reception &Front Desk

Reception &Front Desk Customer Service

HOBBIES

Football, Walking /Fitness, Reading

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