Administrative Support & Dispatch Specialist
Resume:
Kathryn Kelley
Newnan, GA *****
*************@*****.***
Professional Summary
To join a team and develop leadership skills, and to use developed techniques and organized skills for any required task and duty.
Work Experience
Dispatch/customer Service Rep
FALCONS EMS-Newnan, GA
November 2024 to Present
Worked directly with the office manager and other staff to maintain all front-of- office functions, Answe multi- phone line, Data entry of calls and request of Transportation forms, check insurance information to make sure it is capable of billing. We cater to mostly dialysis patients, hospice patients and some dicharges from the hospitals. Filing patient information in Alphabetical order in the correct file.
Dispatcher/Customer Service
Falcons Emergency Medical Services LLC-Newnan, GA
November 2023 to Present
Answering multiple line phones, data entry by putting in the calls that come through. Customer/patient service representative when it comes to speaking to clinics or hospitals. Review QA reports. Monitor the drivers whereabouts and make sure they are doing what calls are assigned and making sure all patients are taken good care of while they are in our hands. Checking insurance for new patients. Filing, accepting payments, employee scheduling. FRONT OFFICE SECRETARY/ CUSTOMER RELATIONS
MCCOLLUM SERVICE COMPANY INC.-Douglasville, GA
April 2023 to Present
Worked directly with the office manager to maintain all front-of-office functions, including schedules, and most major daily functions of the CEO and associated staff. Customer relations include receiving payments from customers, payments to associated contractors, maintaining most financial aspects related to contractual jobs, and overseeing any other requests by the CEO and team. Overseeing any issues that should arise and follow those tasks to completion. Warehouse Lead
Niagara bottling-Jeffersonville, IN
March 2019 to Present
Primary functions include logistics of the warehouse floor, customer relations, dock coordination, robot/ LGV logistics and maintenance, clerical work including reports, handoffs, and trailer logistics. Oversee the arrival and disbursement of products for production. Coordination of truck drivers during check in/ check out processes while at the facility, maintaining all load information including deliveries to and from the facility and trailer preparedness, customer care, clerical work including phones, emails, and CSO’s, and load tracking from the facility to its destination and making sure the correct orders are going on each load. Knowledgeable with various computer programs related to logistics, administration, and other clerical services.
Front Office Secretary/ Customer Relations
MCCOLLUM SERVICE COMPANY INC.-Douglasville, GA
April 2023 to November 2023
Worked directly with the office manager to maintain all front-of-office functions, including schedules, and most major daily functions of the CEO and associated staff. Customer relations include receiving payments from customers, payments to associated contractors, maintaining most financial aspects related to contractual jobs, and overseeing any other requests by the CEO and team. Overseeing any issues that should arise and follow those tasks to completion. Warehouse Lead
Niagara Bottling-Jeffersonville, IN
October 2019 to April 2023
Primary functions include logistics of the warehouse floor, customer relations, dock coordination, robot/ LGV logistics and maintenance, clerical work including reports, handoffs, and trailer logistics. Oversees the arrival and disbursement of products of production. Coordination of truck drivers during check in/ check out processes while at the facility, maintaining all load information including deliveries to and from the facility and trailer preparedness, customer care, clerical work including phones, email, and CSO communication and load tracking from the facility to its destination. Knowledgeable with various computer programs related to logistics, administration, and other clerical services. Customer Service Rep and Dispatch
Land Transportation
March 2019 to October 2019
Dispatch drivers, overseeing work orders and their adjacent tasks, multi-line phone and tech systems. Remedy of driver complaints, freight forwarders, and other customers. Minor billing and clerical works as needed.
Customer service rep and dispatch
Land Transportation-Louisville, KY
March 2019 to October 2019
Dispatch drivers, overseeing work orders and their adjacent tasks, multi-line phone and tech systems. Processed work orders for loads into the system. Remedy of driver's complaints, freight forwarders, and other customers. Minor billing and clerical work as needed. Store Manager
Ole Hickory Pit BBQ
August 2017 to March 2019
Scheduling of all staff and maintaining quality shift teams daily, maintaining hiring and dismissal of employees, payroll and clerical duties, maintaining and overseeing the ordering of foods, vendors, and other consumables, minor maintenance on restaurant equipment, and customer service. Also maintaing the
PIT and monitoring the food preperation.
Store manager
Ole Hickory Pit BBQ-Louisville, KY
August 2017 to March 2019
Scheduling of all staff and maintaining quality shift teams daily, maintaining hiring and dismissal of employees, payroll and clerical duties, maintaining and overseeing the ordering of food, vendors, and other consumables, minor maintenance on restaurant equipment and customer service. Managed QuickBooks.
Dispatcher
Education
High school diploma
East Coweta High School-Sharpsburg, GA
2006 to May 2008
High school diploma or GED
Skills
• Professional email communication
• Freight
• Picking & packing
• Accounting
• HIPAA
• Task prioritization
• Computer literacy
• Spreadsheet charts
• Office equipment routine maintenance
• Overseeing training
• Photocopying
• Filing
• Office supply management
• Microsoft Word
• 10 key typing
• Vital signs
• Clerical experience
• Computer operation
• Dispatching
• Driving
• Administrative experience - Administrative experience (11-15 years)
• Store management
• Zoom
• Scanning
• Office management
• Ability to adapt and overcome obstacles. relation skills
• Pride in one’s work and ability to continue learning.
• Customer complaint resolution
• Windows
• Appointment scheduling
• Time management
• Proofreading
• Labeling
• Phone communication
• Balancing cash drawers
• Confidential information handling
• File organization
• QuickBooks
• Microsoft Office
• Word processing
• Decision making
• Google Docs
• Forklift
• Data entry
• Communication skills
• Receptionist experience within corporate industry
• Administrative experience within healthcare
• Cash register operations
• Multi-line phone systems
• Depositing cash
• Technical Proficiency
• Bookkeeping
• Excellent customer/ personal
• Phone etiquette
• Logistics
• First aid
• Phone call management
• Warehouse Experience
• Attention to detail
• Payroll
• DocuSign
• Microsoft Excel
• Store opening procedures
• Front desk
• Customer inquiry handling
• Computer skills
• Greeting customers
• Teamwork
• Spreadsheet design
• Phone answering
• Maintaining an organized workspace
• Delegation
• Team development
• Basic math
• Shipping & Receiving
• Microsoft Powerpoint
• Training
• Operations management
• Patient interaction
• Microsoft Outlook
• Health insurance verification via real-time eligibility check
• Research
• Office experience
• Faxing
• Typing
• Calendar management
• Medical records
• Order tracking
• Medical receptionist
• POS systems
• Customer service
• Customer service management
• Pallet Jack
• Microsoft Teams
• Organizational skills
• Payment card processing
• Making change
• Client rapport building
Languages
• English
Certifications and Licenses
First Aid Certification
Non-CDL Class C
Driver's License
CPR Certification
Contact this candidate