Branch Manager with 4+ Years Customer-Focused Leadership
Resume:
Chantal Adair
Hopewell Junction, NY *****
**************@*****.***
Versatile and customer-focused branch manager with 4+ years of experience in managing store operations, overseeing staff, and growing business. Proficient in Microsoft and skilled in customer service, problem-solving, and sales management. Proven ability to interact with diverse groups, including dealerships, body shops, and customers.
Authorized to work in the US for any employer
Work Experience
Branch Manager II
Hertz/Dollar Thrifty Corporation-Poughkeepsie, NY
November 2017 to Present
Customer service as well as problem solving making sure customers get the help and care they need listening to concerns. Office duties such as scheduling appointments, making sure task get done on a set time. Familiar with Microsoft. Received promotion from Manager Associate I on August 5, 2019, then promoted from Manager Associate I to Manager Associate II on June 14, 2020. I was promoted to manager in May of 2022. I have managed store while maintaining contracts, overseeing staff, parole and growing the business up to 33%. Have gained relations with dealerships and body shops as well as customers.
• Managed daily operations of branch, overseeing a team of 16 employees
• Developed and implemented strategies to achieve branch sales targets, resulting in 33% increase in revenue
• Streamlined processes and procedures to improve operational efficiency.
• Maintained strong relationships with existing clients, ensuring customer satisfaction and repeat business
• Ensured compliance with company policies, industry regulations, and legal requirements at all times
• Resolved customer complaints or issues promptly, maintaining a high level of customer satisfaction
• Conducted regular meetings with staff members to communicate goals/objectives/expectations
• Increased overall productivity by implementing efficient scheduling practices that optimized staffing levels based on demand patterns
Daycare Assistant
Terrific tots family daycare
May 2014 to Present
Taking care of the children and interacting with the parents as well...also learning how to deal with different types of backround and personality not only with the children with the parents as well
• Assisted in the daily care and supervision of children, ensuring their safety and well-being
• Implemented age-appropriate activities to promote physical, cognitive, and social development
• Maintained a clean and organized environment by regularly sanitizing toys, equipment, and play areas
• Supported lead teachers in implementing lesson plans and educational activities
• Provided individualized attention to each child's needs, including feeding, diapering, and naptime routines
• Communicated effectively with parents regarding their child's progress, behavior, and any concerns or updates
• Assisted in the preparation of nutritious meals and snacks for children following dietary guidelines
• Managed classroom transitions smoothly by engaging children in interactive games or songs
• Supervised outdoor playtime to ensure a safe environment for active play while promoting gross motor skills development
• Encouraged positive behavior through praise, rewards systems, and redirection techniques as needed Bus Driver
Durham School Services
September 2013 to June 2014
<p>Making sure students get to and from school safely on a safe bus on time. Making sure the bus is clean and safe for transporting people. </p>
• Operated a bus safely and efficiently, adhering to all traffic laws and regulations
• Transported passengers to their destinations on scheduled routes, ensuring timely arrival
• Maintained a clean and well-maintained bus interior, providing a comfortable environment for passengers
• Assisted passengers with boarding and exiting the bus, ensuring their safety at all times
• Performed pre-trip inspections of the bus to ensure it was in proper working condition before each shift
• Adhered to company policies and procedures regarding passenger conduct and safety protocols Monitor
Wappingers Central School District
September 2011 to June 2012
Switchboard Operator
Vasser brothers hospital-Poughkeepsie, NY
March 2010 to August 2011
Answering phones and directing the customers to the appropriate department, answering questions and the hours and rules of visitation.
• Managed a high volume of incoming calls, ensuring prompt and professional customer service at all times
• Greeted visitors and provided them with necessary information or directed them to the correct personnel
• Efficiently operated a multi-line switchboard, answering and directing incoming calls to the appropriate departments
Dollar Tree customerservice/cashier
Dollar tree-Wappingers Falls, NY
April 2008 to March 2010
Handled customer care, cashier, stocking, cleaning,answered phones
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in stocking shelves and maintaining inventory levels to meet customer demands
• Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
• Handled product returns and exchanges, resolving customer issues in a timely manner
• Demonstrated strong attention to detail when verifying prices and applying discounts or promotions
• Managed customer complaints or concerns, finding appropriate solutions to ensure customer satisfaction
Customer Service
Red cap cleaners
March 2005 to April 2008
• Customer service
• Problem solving
• Completing orders in a timely matter
• Answering phones
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Education
Roy C Ketcham Senior High School
Skills
• Customer Service
• Customer Care
• Retail Sales
• Cash Handling
• Store Management Experience
• Strategic Planning
• Sales Management
Additional Information
I am a fast learner and put 100 percent into my job... I enjoy helping others and making sure there needs are taken care of. I take pride in the job I do and the company I work for. I also am proficient in being organized and time lines.
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