Administrative Assistant with EMR & Data Entry Expertise

Marian Frazier

Concord North Carolina 828-***-**** **************@*****.***

Summary

Dedicated and detail-oriented Office Administrative Assistant with over five years of data entry expertise and proficiency in Microsoft Office Suite. Known for multitasking efficiency, meeting deadlines, and maintaining composure in high-stress scenarios. A team player fostering a collaborative work environment, with exceptional customer service skills and a commitment to confidentiality. Skilled in handling electronic medical records and possessing in-depth knowledge of medical terminology. Meticulous in accuracy, adept at managing changing priorities, and contributing to the overall efficiency of administrative operations.

Skills

Attention to Detail

Microsoft Office Suite

Data Entry Proficiency

Multitasking and Deadline Management

Electronic Medical Records (EMR) Knowledge

Team Building

Stress Management

Confidentiality Handling

Customer Service Excellence

Medical Terminology Proficiency

Experience

OFFICE ADMINISTRATIVE ASSISTANT 01/2011 - Current

Queen City Sarcoidosis Foundation - Charlotte, NC

Provided seamless executive support by proficiently answering phones and relaying messages for the executive director, ensuring efficient communication.

Spearheaded the management of incoming emails, offering prompt responses to inquiries about Sarcoidosis information and specialists, showcasing commitment to thorough and helpful communication.

Played a vital role in board operations by assisting with paperwork and maintaining organized files, demonstrating meticulous attention to detail and organizational prowess.

Acted as a valuable resource for inquiries related to Sarcoidosis, guiding individuals to relevant information and specialists in their respective states.

Collaborated closely with the Board of Directors, ensuring paperwork and files were up-to-date, contributing to the smooth functioning of administrative processes.

ADMINISTRATIVE ASSISTANT - UNIT ASSOCIATE TRAINEE 08/2018 - 04/2019

Sinai Hospital Center Life Bridge Health - Baltimore, MD

Proficient in answering phones and patient call bells, demonstrating clear and effective communication skills vital for patient care and team coordination.

Utilized Ascom/Vasera systems to promptly page nurses and technicians, ensuring quick response times and seamless coordination within the medical team.

Provided dedicated customer support services to medical, nursing, and administrative staff, addressing unit-specific needs and contributing to overall departmental efficiency.

Demonstrated expertise in handling patient charts during admissions, transfers, and discharges using Power Chart, ensuring accurate and organized record-keeping.

Successfully managed miscellaneous tasks assigned by charge nurses, showcasing adaptability and a proactive approach to meeting unit, department, and institutional requirements.

ASSISTANT CLINICAL CUSTOMER SERVICE REPRESENTATIVE 05/2018 - 12/2018

Johns Hopkins Hospital - Volunteer Assignment - Baltimore, MD

Attentively answered phones and infusion patient call bells, ensuring swift and empathetic responses.

Excelled in a fast-paced environment, providing exceptional customer service in a high-volume setting, including call center and guest services.

Delivered vital support services to medical, nursing, and administrative staff, executing unit-specific activities to meet diverse needs

Leveraged EPIC view judiciously for streamlined operations, showcasing proficiency in navigating medical systems when necessary

Applied comprehensive knowledge of medical terminology, enhancing communication and collaboration within the clinical environment.

PRO-BONO COORDINATOR ASSISTANT 03/2017 - 09/2017

Catholic Charities of Baltimore Immigration Legal Service - Baltimore, MD

Streamlined data entry processes, ensuring accuracy and organization for efficient record-keeping.

Meticulously handled sensitive client information, implementing robust security measures and shredding confidential documents.

Orchestrated seamless workshops by assembling informative packets, enhancing the overall participant experience.

Contributed to diverse projects, including administrative tasks, marketing initiatives, and successful fundraisers.

Demonstrated a proactive approach by managing various duties assigned, showcasing adaptability and efficiency.

DATA ENTRY SPECIALIST 12/2015 - 01/2016

Headway Workforce Solutions - Contract Assignment - Charlotte, NC

Entrusted with confidential personal data entry in compliance with HIPAA regulations, utilizing the PSI Electronic Medical Records system.

Meticulously reviewed and proofread documents, guaranteeing accuracy in patient medical records while maintaining adherence to privacy guidelines.

Ensured precise alignment of patient-acquired services with corresponding facilities, physicians, and patients, enhancing data accuracy and integrity.

Applied in-depth knowledge of medical terminology to facilitate accurate data entry and make informed adjustments within patient records.

Expertly managed data entries to guarantee meticulous organization, contributing to efficient retrieval and utilization of patient information.

PATIENT CASE SPECIALIST 08/2015 - 09/2015

AmerisourceBergen - Randstad Contract Assignment - Charlotte, NC

Answers clinical inquiries and coordinates access to therapies, ensuring seamless patient support and follow-up.

Utilizes strong analytical skills to interpret routine access issues, facilitating patient access to support services efficiently.

Processes enrollment forms, conducts follow-ups, and manages payer research data entry, demonstrating meticulous attention to detail.

Identifies alternative healthcare coverage sources through Payer Plus database, adhering to standard procedures and building collaborative internal relationships.

Facilitates access to support services, such as reimbursement counseling and nursing hotline, demonstrating a commitment to comprehensive patient care.

CONTACT CALL CENTER REPRESENTATIVE 04/2014 - 06/2015

Aramark Healthcare Technologies - Charlotte, NC

Delivered prompt technical assistance for medical equipment and supplies in high-stakes environments, ensuring seamless operations in critical care and emergency situations.

Efficiently handled inbound contacts (calls, emails, faxes) resolving diverse customer concerns with a focus on effective communication and issue resolution.

Prepared detailed administrative reports, including team reports for an Aramark international office, showcasing strong organizational and reporting skills.

Proactively made recommendations to enhance workplace efficiency and team effectiveness, contributing valuable ideas for written procedures to streamline operations.

Thrived in a team-based Call Center environment, demonstrating adaptability, cooperation, and a commitment to collective success in delivering exceptional client service.

SENIOR ASSISTER, HEALTH INSURANCE BENEFIT PLANS 01/2014 - 03/2014

SRA International, Inc. - Contract Assignment - Charlotte, NC

Delivered compelling public presentations on ACA-compliant Qualified Health Plans (QHPs), showcasing expertise in health insurance options.

Aided individuals and small businesses in selecting suitable insurance plans, specializing in Medicare Health Insurance, ensuring comprehensive coverage aligned with individual healthcare needs.

Proactively followed through on customer inquiries and retiree voicemails, utilizing internal chat for seamless communication. Coordinated with service teams to enroll customers promptly and addressed compliance issues.

Effectively managed customer complaints, inquiries, and compliance issues, demonstrating a commitment to excellent customer service and problem resolution.

Possess a comprehensive understanding of medical insurance plans, billing processes, and regulations, particularly in the realm of managed care plans, ensuring informed decision-making for clients and compliance with industry standards.

Education and Training

Rowan-Cabarrus Community College - Concord NC Diploma

Healthcare Management Technology, Expected in 2025

Phi Theta Kappa Honor Society • 3.75 GPA

Kaplan University - Plantation FL Master of Science

HR Organizational Design & Development, 04/2013

Saint Augustine College - Raleigh, NC Bachelor of Science

Business Administration And Human Resources Manage, 05/2002

Duke Ellington School of The Performing Arts - Washington, DC Diploma

Academic And Instrumental Music, 05/1996

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