Administrative Support Specialist Dental & Healthcare

Tuba Abduljbbar

East Haven, CT

475-***-**** ️ ********@*****.***

Professional Summary

Highly organized and detail-oriented administrative professional with over 5 years of experience in healthcare and dental office operations. Skilled in patient registration, scheduling, insurance verification, and payment processing, with proven ability to manage high-volume calls and maintain accurate records. Proficient in Microsoft Office Suite, Epic EMR, and dental software, with strong communication and problem-solving skills. Adept at multitasking in fast-paced environments while ensuring compliance with HIPAA regulations. Fluent in English and Arabic, bringing a collaborative mindset and adaptability to remote work settings.

Dental Assistant & Office Manager

Maratta Frank Dental Oct 2023 – Present

Key Responsibilities & Achievements:

Office Administration: Managed scheduling, patient records, and insurance claims with accuracy and confidentiality.

Payment Processing: Handled billing, payments, and reconciliations, ensuring smooth financial transactions.

Customer Service: Provided exceptional patient support via phone and in-person, resolving inquiries and maintaining a positive experience.

Technical Skills: Operated dental software for scheduling, insurance verification, and electronic health records.

Communication: Coordinated between patients, dental staff, and insurance providers to streamline operations.

Time Management: Balanced multiple tasks in a fast-paced environment, meeting deadlines and maintaining efficiency.

Compliance: Ensured adherence to HIPAA and sterilization protocols, demonstrating attention to detail and regulatory knowledge.

Patient Registrar

Cornell Scott Hill Health Center – New Haven, CT Nov 2020 – Oct 2023

Registered patients and facilitated check-in/check-out processes.

Verified and updated insurance information accurately.

Scheduled appointments and managed high-volume phone calls.

Provided administrative support across multiple departments as needed.

Maintained compliance with HIPAA and organizational policies.

Office Assistant

GKN Aerospace Services Structures – 2017 to 2020

Key Responsibilities & Achievements:

Provided comprehensive administrative and clerical support to leadership and teams in a fast-paced aerospace environment.

Managed calendars, scheduled meetings, and coordinated travel arrangements for executives and staff.

Handled correspondence, prepared reports, and created presentations to support operational efficiency.

Maintained and updated databases, including SharePoint, ensuring accurate and organized records.

Oversaw office supply inventory and procurement to support uninterrupted operations.

Assisted with technical documentation and compliance-related tasks as needed.

Demonstrated strong organizational skills and attention to detail while managing multiple priorities.

Education

Gateway Community College – New Haven, CT

Associate’s Degree in Library Sciences (In Progress) 2020 –

Branford Hall Career Institute – Branford, CT

Health Claims Specialist Certification Dec 2016 – Sep 2017

Damascus High School for Girls – Damascus, Syria

High School Diploma 2012

Skills & Strengths

Healthcare Systems Expertise: Working knowledge of Epic EMR system

Regulatory Compliance: Familiar with HIPAA standards and confidentiality protocols

Administrative Excellence: Skilled in front desk management, scheduling, and insurance processing

Technical Proficiency: Advanced in Microsoft Office Suite (Word, Excel, Outlook) and office technology

Customer Service: Strong communication and problem-solving skills for patient and client support

Organizational Skills: Ability to manage multiple tasks and prioritize effectively in fast-paced environments

Language Skills: Fluent in English and Arabic

Collaborative Mindset: Team-oriented with adaptability to diverse work settings

Contact this candidate