Front Desk Supervisor and Training Specialist

Maria Smith Walker

A Dedicated Worker

Memphis, TN 38115 +1-786-***-**** mlovsco **@*****.***

Professional Summary

E cient and experienced Front Desk Supervisor and Training Specialist with 15+ years of experience in the hospitality and security industries. Proven track record in enhancing guest satisfaction through e ective complaint resolution and sta training. Skilled in communication, loss prevention, and team management, with a strong focus on operational excellence and customer service. Holds a Class D Security License and various certi cations, committed to delivering exceptional service in dynamic environments. Willing to relocate: Anywhere

Work Experience

Front Desk Supervisor

SOUTHLAND PARK GAMING AND RACING West Memphis, AR October 2022 to Present

Resolve guest complaints, assist guest with reservations type shift reports, work closely with the housekeeping manager and supervisor in resolving room issues.

PBX Operator

SOUTHLAND PARK GAMING AND RACING West Memphis, AR August 2022 to Present

Answer mainline telephones and transferring calls to di erent departments, assisting guest with making reservations for their hotel stay.

Independent Contractor

InteleTravel Miami, FL

May 2020 to Present

As an independent travel advisor I assist my clients with planning trips, making ight arrangements, speaking to vendors on the behalf on clients as well as maintaining les.

Guest Logistics Agent

Port of Miami Miami, FL

June 2015 to Present

Responsibilities

As a guest logistics agent at the Port of Miami SMS I am responsible for verifying boarding passes and proof of citizenship for all passengers who are sailing on cruise ships departing from the port on particular scheduled days. Skills Used

The skills demonstrated for this position are:Listening to the passengers when they are voicing their concerns. Apologize to the passengers for any inconvenience they may have experienced and solve the issues to satisfy the passengers. Loss Prevention O cer

Port of Miami Miami, FL

October 2018 to May 2020

Assist guests with locating and retrieving lost and found items, collecting information to be included in reports, guests lock outs and noise complaints.

Review and monitor surveillance cameras.

Training and Development Specialist

Walt Disney World Resorts Orlando, FL

June 2008 to May 2015

Responsibilities

My daily responsibilities are to: introduce new cast members and cast members who transfer from other departments within the company to the work area, utilizing training tools being provided by the company to cast members while always following the companies operational guidelines.

While working in a fast paced setting and situations are changing by the minute, it is very important to make sure trainees stay focused, make quick executive decisions if needed and convey great customer satisfaction with a smile. Education

culinary arts (AA)

Trident technical college Charleston, SC

1988 to 1990

Skills

Word Organizational Skills Kitchen Management Experience Security Food service Supervising experience Manufacturing Communications Front Desk Cross sales Interviewing Restaurant experience POS Cash Handling Typing Dispatching training Catering Team Player Writing skills Communication skills Guest Service Accounts receivable Loss Prevention Surveillance Culinary Experience Computer skills Stocking Management Warehouse experience Receptionist Microsoft Word Windows Customer Service Languages

English

Certi cations and Licenses

Class D Security License for the State of Florida Unarmed Security O cer with concentration in Loss Prevention, I also have studied SecurityManagement certi cate coarse. May 2025 to May 2026

Unarmed security license

First Aid Certi cation

Food Handler Certi cation

Additional Information

Authorized to work in the US for any employer

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