Customer Care Professional Kenya-based
Resume:
CURRICULUM VITAE
PERSONAL INFORMATION:
Name: Elizabeth Wambui Mutunga
ID NO.: 27714961
Sex: Female
Religion: Christian
Mobile Number: 079*******
Nationality: Kenyan
Email: ******************@*****.***
Languages: English, Kiswahili.
PERSONAL SUMMARY
A hardworking, pro-active person with an upbeat and positive attitude processing excellent organization skills. Having a good team spirit, humble and industrious lady. I am also a computer literate.
CAREER OBJECTIVES:
To offer fast and competitive generating solutions and high ethically integrity and professional standards.
To advance skills learnt with professional experience to better serve the interest of the organization and the society at large.
PERSONAL ATTRIBUTES
Industrious, creative and great team work
Work under minimum supervision
Ability to plan and accomplish work in required time frame Ability to learn and adapt quickly in different situations. EDUCATIONAL BACKGROUNG:
2015 TALA TRAINING INSTITUTE
Front Office Operation and Administration
2012 COLLEGE OF INFORMATION TECHNOLOGY
Certificate in Computer Packages (Ms Windows, Ms. word, Ms Excel, Ms Access, Ms. PowerPoint, Internet and Emails.)
2008– 2011 Gichuru High School
Kenya Certificate of Secondary Education
2000-2007 Kabuku Primary school
Kenya Certificate of Primary Education
WORK EXPERIENCE:
2014-2017:
THE DAM REDHILL RESORT AS A FRONT OFFICE
DUTIES
Greeting and welcoming visitors in person and in phone answering and directing inquiries to designated department.
Maintaining logbooks including sign in and out logs. Managing front office expenditures.
Sending and receiving emails.
Maintaining manager’s calendar by planning and scheduling conferences. Making sure the office is clean and organizing desk and visitors lobby. Booking an upcoming event.
2018–2020
WORKED AT INTRASPEED ARCPRO KENYA LIMITED FRONT OFFICE ASSISTANT DUTIES
Welcoming visitors and serving them a drink
Sending and receiving emails
Store keeping and stock taking
Purchasing of stationeries items and kitchen items Making sure the whole office is clean and supervising the cleaners 2022 to 2024
Hydrolab limited.
Sales and marketing
Duties
Selling to customers, and marketing the brand
Identifying potential customers and generating leads. Contacting customers to discuss needs, and communicating before and after a sale Giving presentations to persuade customers to buy
Negotiating: Negotiating prices and terms, and using persuasion techniques to overcome objections Submitting and processing customer orders
Preparing sales agreements
Maintaining contact lists and following up with customers Attending conferences and trade shows to stay up to date with industry trends and customer needs Collaborating with colleagues in many different sectors Working with marketing and other departments to improve customer-facing communications and product information
Participating in company meetings with sales managers and other sales reps HOBBIES
Travelling Listening music watching movies
REFERENCE:
1. Benson Njiru : Manager the Dam Redhill, Mobile No. 072******* 2. Michael sila
Manager at Intraspeed Acpro
Mobile No.072*******
3.Mr Ali bulle
Hydro lab limited
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