Customer Service & Appointment Setter Professional

Dawn German

Dade City, FL ***** ********.******@*****.*** 813-***-****

Professional Summary

Dedicated and highly motivated Customer Service and Sales Professional with over 6 years of experience in high-volume call center environments. Proven ability to handle both inbound and outbound calls with professionalism and a customer-first approach. Skilled in appointment setting, data entry, upselling, and resolving customer issues efficiently. Excellent verbal communication, problem-solving, and multitasking abilities. Seeking a challenging role where I can contribute to team success and deliver exceptional service to clients. Professional Experience

Appointment Setter / Inbound Sales Agent

Family First - Remote January 2023 - Present

* Manage a high volume of inbound calls for wellness and product sales.

* Schedule appointments and maintain follow-up communication to secure conversions.

* Update client records and leads within CRM systems.

* Deliver exceptional customer experiences, contributing to repeat business and retention.

* Consistently meet daily call and sales targets.

Customer Service Representative / Call Center

Working America AFL-CIO - Remote April 2020 - December 2022

* Performed outbound advocacy and survey calls, collecting data and engaging potential supporters.

* Maintained data accuracy and ensured high engagement rates.

* Utilized call scripts while adapting to different audiences to build trust and connection. In-Home Caregiver

Self-Employed - Tampa, FL January 2020 - December 2022

* Provided full-time care to a family member, managing medical routines, appointments, and daily activities.

* Balanced caregiving with part-time and remote work responsibilities. Customer Service Representative (Ulta Beauty Account) 24-7 Intouch - Tampa, FL March 2019 - March 2020 Dawn German

Dade City, FL 33523 ********.******@*****.*** 813-***-****

* Assisted customers with order issues, returns, and general inquiries for Ulta Beauty.

* Resolved problems quickly, ensuring high satisfaction rates in a high-call-volume setting. Customer Service Representative

CMI Marketing Inc. - Hudson, FL August 2018 - March 2019

* Executed outbound calling campaigns for political and consumer research.

* Ensured call quality and accuracy of collected data. Telemarketer / Sales Representative

West Coast Publications & Internet Marketing - New Port Richey, FL December 2017 - August 2018

* Conducted outbound sales calls for magazine subscriptions and renewals.

* Achieved monthly sales goals through persuasive communication and product knowledge. Education

GED - Tampa, FL

Skills

High-Volume Call Handling, Appointment Setting, Inbound & Outbound Sales, Cold Calling & Telemarketing, CRM & Data Entry, Upselling & Cross-Selling, Customer Retention, Written & Verbal Communication, Problem Solving, Time Management, Goal-Oriented & Self-Motivated, Team Collaboration Assessments

Typing - Completed (August 2021)

Accurate transcription and fast typing speed

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