Customer Service Specialist with 15+ Years Experience
Resume:
Diana Newsome
*******@*******.***
People-oriented and dependable customer service professional for 15+ years. Able to build meaningful interactions with clients while communicating over the phone, in person, or via email. Proficient in conflict resolution daily. Detail-oriented with positive energy, thrives in a fast-paced, fluid environment, and excels at team building and communicating across a diverse range of disciplines. Continuous excellent communication skills. Determined to resolve any client issues. “White Glove support to all clients. Seeking a customer service position that meets all clients needs
PROFESSIONAL EXPERIENCE
FDA (Food and Drug Administration), New York, NY 6/2016 – 2/2025
Customer Service Representative
Handled all incoming calls and response to all email inquiries
Heavy customer contact via walk-in
Data Entry
Update client information as needed
Client satisfaction
Service Now ticketing software
Address all client issues in a swift professional manner
AIG Insurance, New York, NY 12/2014 - 6/2016
Customer Service
Heavy customer contact
Data entry on daily basis
Conflict resolution for all clients
Strong communication skills
Problem resolution
Time management daily
Handled incoming and outgoing calls daily
Update clients records as needed
Mercedes Benz, Montvale, NJ 2/2007 - 12/2014
Customer Service
Assist with all customers inquiries
Heavy Data Entry
Heavy incoming and outgoing calls daily
Update information gathered for customers
Remedy ticketing software
Proficient in problem solving
EDUCATION
B.A. Degree – Business Administration
A.A.S Network Administration
SKILLS
Office 365 maintenance
Heavy Switchboard
McAfee Encryption
AV Crestron video presentation
Skilled in (Windows 7/10/11)
Data Entry.
Command prompt for DOS
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