Customer Support & Network Operations Specialist

**** * ******* ** **** ****, CENTENNIAL, US, ***** •

*************@*****.*** • 720-***-****

LINELL EVANS

Customer Support Specialist

PROFESSIONAL SUMMARY

Customer Support Specialist with 9 years of experience in enhancing client satisfaction through advanced CRM utilization and innovative problem-solving. Expertise in CCTV, network operations, and technical support, with a proven track record of integrating complex security systems and optimizing network infrastructures. Committed to exceeding customer expectations and driving organizational growth with a focus on future-ready solutions. EMPLOYMENT HISTORY

BAGGAGE SPECIALIST May 2025 - Present

United Airlines Denver

TECHNICIAN 2023 - Jan 2025

Comcast Contractor United States

• Installed Xfinity's internet, phone, video, and security services

• Designed robust CCTV networks to ensure optimal security across all sites

• Optimized network performance via Aruba switch AP integration

• Streamlined infrastructure by running and terminating RJ45 cables to NEC

• Secured systems by strengthening security protocols NOC SUPPORT ANALYSIS 2020 - 2023

WindStream Lexington, Kentucky

• Monitor network operations center systems, analyze performance metrics, and implement proactive solutions to prevent service disruptions

• Streamline incident response protocols and reduce system downtime through systematic troubleshooting and root cause analysis

• Collaborate with cross-functional teams to resolve technical issues, maintain service level agreements, and enhance network reliability

• Document network incidents, maintain operational procedures, and develop comprehensive technical reports for stakeholder review

ACCOUNT MANAGER 2016 - 2021

Jeppesen Sanderson Inverness, Colorado

• Managed client accounts, boosting client satisfaction and retention through tailored solutions

• Increased sales revenue by enhancing client relationships and identifying growth opportunities

• Collaborated with cross-functional teams to streamline processes, improving service delivery

• Resolved client issues promptly, ensuring client satisfaction and maintaining strong partnerships

• Analyzed client portfolios and market trends to identify opportunities, optimize service delivery and develop data-driven account strategies

EDUCATION

PSYCHOLOGY Jan 1996 - Dec 1998

Northeastern Junior College Sterling Colorado

AUG 1992 - MAY 1996

Thomas Jefferson High School Denver Colorado

Executed efficient baggage handling protocols, significantly reducing lost luggage incidents and enhancing customer satisfaction.

Worked closely with ground crew to streamline loading processes, resulting in quicker turnaround times and improved flight schedules.

Monitored luggage flow patterns to identify bottlenecks, implementing solutions that led to noticeable improvements in efficiency.

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