Board Certified Behavior Technician (BCBA-ALIGNED) - ABA Intervention
Resume:
BRENA DEANS-POTTS
Jacksonville, NC
*****.*.*****@*****.***
LICENSE/CERTIFICATIONS
NMLS ID: 2655957 - Jacksonville, NC
Registered Behaviour Technician in Applied Behavioural Analysis, - Pensacola, FL
[11/11/2020] & Jacksonville, NC [12/13/20205]
RBT Certification Number: RBT-25-499895: [12/13/2025 - Jacksonville, NC] BCBA ID: BACB593011: [11/10/2020 - Pensacola, FL]
40hr RBT Course - 2nd Edition: [05/17/2020 - Pensacola, FL & 11/19/2025 - Jacksonville, NC]
Competency Assessment - [12/02/2025 - Jacksonville, NC] CPR/BLS Certified w/American Heart Association - [10/25/2025 - Jacksonville, NC] - eCard code: 265*********
TriCare approved
NPI #:
Safety Care Training: [12/2025, 01/24/2026 - Jacksonville, NC] HIPPA Compliance: [11/06/2025 - Central Reach Institute] Back Injury Prevention in Healthcare, Basics of Mandated Reporting, Bloodborne Pathogens - Risk Containment & Infection Control, Ethnic, Cultural & Linguistic Considerations when working w/Families, Slip, Trip & Fall Prevention in Healthcare, Workplace Safety - Harassment Protection: [2025 - Central Reach Institute] PROFESSIONAL EXPERIENCE
Register Behavior Technician II - Clinic & In-Home Brighter Strides ABA - Jacksonville, NC - [01/15/2025 - present] OPAL Autism Centers - Jacksonville, NC - [11/04/2025 - present] Applied ABC - Jacksonville, NC - [08/12//2025 - present] Positive Behavioral Supports (PBS) - Pensacola, FL - [2020 - 2024] My extensive experience is in implementing one-on-one behavior intervention services directed by Board Certified Behavioral Analysis In-Home & in Clinic settings. Proficient in applying ABA principles and implementing treatment plans, resulting in 30% improvement in clients target behavior(s). Skilled in conducting skill assessments and assisting in program modifications to meet desired outcomes. Expert in tracking and documentation progress, contributing to effective and measurable client improvements.
● Specialising in one-on-one behavior intervention services to children ages 2-8 on the autism spectrum, applying principles of Applied Behavior Analysis (ABA) resulting in maintaining independent daily living capabilities, improving social communication, mastering self-coping skills for sensory overload, sustaining skill acquisition(s), building skills, behavioral management and crisis prevention.
● IImplement and track individualised Behavioral Intervention Plans (BIP) directed by Board Certified Behavioral Analysis (BCBA) by providing detailed observable and measurable session notes.
● Collaborate with BCBA, BACB and hierarchical team to implement individualised plans per client specified needs.
● Conduct data collection assessment interventions and analyse treatment efficacy, implementing updated modifications and implementing interventions using ATrack Solutions & CR Institute & CR Mobile programs for accurate data collection.
Mortgage Loan Processor & Closer - Corporate Headquarters Marine Federal Credit Union - Jacksonville, NC [10/07/2024 - 08/06/2025] Provide support to loan officers and underwriting teams by ensuring the timely, judicious and accurate processing of mortgage loans. Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submission. Ensure compliance with company policies, underwriting guidelines and lending-program requirements.
● Managed the loan pipeline of over 100 approved loans
● Streamlined processing and closing process, reducing time by 30%
● Collaborated with paralegals, lawyers, real estate agents, title companies, insurance companies and underwriters for timely loan approval.
● Managed loan portfolios from $160,000 - Millions worth.
● Enhanced document accuracy by 42%
● Processed and closed challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories).
MSR III CCO - (Hybrid) GPO Campus
Navy Federal Credit Union - Pensacola, FL [04/11/2022 – 09/19/2024] Comply with Federal regulations correcting account irregularities by executing financial acumen to prevent & resolve High Risk transactions and patterns of activity indicating potential fraud, money laundering and other account securities. Educated members with products and financial services including checking, savings, certificate IRA, credit card, financial assistance, revocable trust and estate accounts for personal and business accounts while engaging in active listening, navigating multi-system platforms and executing logical, analytical and customer care methods ensuring optimal member experience through rapport, trust, diplomacy and tact.
● Managed multifaceted systems such as Enet, Webex, Outlook, OneView, Check Image, IBM Navigator, TSYS, snag-it, Bluezone, CTorp, RSA, One Note and intranet programs.
● Realigned organisational processes and measurably improved performance by ensuring cash and other negotiable instruments were handled properly.
● Analyse, research and resolve discrepancies related to member accounts.
● Upheld companies core values of business need restrictions, company standards/policies and member confidentiality.
Office Manager, Vet Technician & Front Desk Receptionist Chemstrand Oaks Veterinary Hospital, Pensacola, FL [02/2021 – 04/11/2022] Directed and developed the administrative staff focusing on quality patient care and excellent client service. Assisted in the formulation of objectives and policies ensuring efficient and profitable hospital operations were met. Scheduled patient triage using Avamark for routine care, surgeries, walk-ins, and ultrasounds. Educated and assisted Veterinarians with clients on services and procedures such as X-ray, Euthanasia, boarding, Hospitalisations, after care, vaccinations and preventive care.
● Cleaning, disinfecting and bandaging wounds, kennels and examination rooms
● Sterilising and maintaining surgical instruments, equipment and treatment areas
● Administering medications and vaccines
● Collecting laboratory samples
● Recording relevant information for proper care
● Ensuring office inventory was ordered and stocked
● Filling prescription orders
● Maintaining hospital records
Billing Specialist
Carolinas Medical Center - Northeast Division - Charlotte, NC [2/2015-8/2020]
● Drove mutually beneficial objectives by collaborating and developing effective working relationships with Health care providers, Insurance companies and patients on recouping past due accounts to completion of payment.
● Interpreting the Health Plan Division of Financial Responsibility and contract verbiage aligning with all HIPPA regulations.
Account Specialist
Kinetic Concepts Inc. - K.C.I. - Charlotte, NC [10/2010 - 2/2015]
● Led the most notably known challenging division of the New Jersey area in establishing and maintaining a healthy report with the Medical staff, RN’s and medical directors to collect appropriate documentation and prompt submission of medical record requests for continued Wound Vac coverage.
● Conducted regular assessments to ensure quality of care and compliance were met resulting in loss control prevention strategies.
Office Secretary and Financial Adjutant
Blue Cross Blue Shield of North Carolina - Charlotte, NC [1/2003 - 8/2006]
● Successfully recouped 7 Independent Life & Health Insurance Agents with over $185,000 in unpaid short term claims and coached the company's accountant by using data analysis.
● Implementing Loss control prevention strategies and payroll management system increasing the company annual income by 42.3 %.
● Completed my Life & Health Insurance License through the State of North Carolina. Claims Coordinator
United Health Group - Corporate Headquarters - Greensboro, NC [2/2001 - 1/2003]
● Accurately identified client needs with prompt adaptation achieving mutually beneficial objectives and goals. Collaborated and developed effective working relationships on difficult issues by interpreting the health plan Division of Financial Responsibilities and contract verbiage.
● Nationwide Medical claim services for plan coverage HMO, PPO, POS, Medicare, Medicaid. EOB, Medical coding and Provider submission support.
EDUCATION
Associates, Sociology - University of Texas at El Paso, (U.T.E.P)
-Volunteer - Therapeutic Horsemanship disabled Adults & Children
-Business Professionals of America
-El Paso Hispanic Chamber of Commerce Scholarship
-J.R.O.T.C
HARD & SOFT SKILLS
Registered Behavior Technician Mortgage Loan Processor & Closer
● Data Collection, Reporting & Documentation
● Crisis Intervention
● HIPPA Compliance
● Behavioral Reduction Implementation
● Applied Behavioral Analysis
● Behavioral Assessment
● Shaping, Manding, Tacting, Modeling, DTT,
Reinforcement, Extinction, PREMACK, NET,
FCT, Task analysis, .
● Skill Acquisition
● Progress Monitoring
● Early Intensive Behavioral Intervention (EIBI)
● Behavior Modification
● Stress Management
● Risk Assessment
● Coping Strategies
● Critical Thinking
● Adaptability
● Task Analysis
● Loan Documentation & Preparation
● Regulatory Compliance
● Mortgage Software Proficiency
● Attention to Detail
● Problem-Solving
● Organizational Skills
● Customer Service
● Knowledge of Closing Disclosures (CD)
and HUD-1 Forms
● RESPA and TILA regulations knowledge
● Title and Escrow procedures
● Data Entry Accuracy
● Electronic Closing and E-signature
Technology
● Basic Accounting and Math Skills
● Compliance & Risk Management
● Mortgage Loan Documentation Review
● Time-Management
PROFESSIONAL REFERENCES
1.Rhonda Pennel - 808-***-**** - Navy Federal Credit Union, Co-Worker 2.Juliana Williams - 910-***-**** - Marine Federal Credit Union, Co-Worker 3.Jasmine Williams - 417-***-**** - Opal Autism Centers, Co-Worker PERSONAL INTEREST
[2010 - 2018] Foster, Rescue and Volunteer in the Carolina’s Region for the non-profit 501(c)(3) Russell Rescue Inc..
● Focusing on the Geriatric’s of this breed attaining the #1 Foster in the region adopting out to the best fit for the owner and the needs of the animal with zero percent re-home rate for the life of the dog.
[2018 - 2020] Panhandle Equine Rescue Inc., located in Cantonment, Florida
● Directed the feed and medical needs of the incoming rescued equines.
[2018 - 2019] New Haven Homeschool - North Carolina & Florida
● Established my Homeschool to continue my children’s Education
[2018 - 2020] Saving with Soul Animal Rescue, - Foster/Volunteer - Crestview, Florida
● Influenced the Rescue in becoming the first non-profit in the area in rescuing pregnant mothers. ● Guided other volunteers and fosters in the labor and delivery of at-home births. Raising the puppies from birth up to adoption age of 6-8 weeks, preparing for weaning, training and providing necessary vaccinations and spay/ neuter prior to adoption.
Contact this candidate