Business Systems Analyst Wealth & Capital Markets Expert

Ken Dinshaw 647-***-**** ***.*******@******.***

https://www.linkedin.com/in/ken-dinshaw-1535729/

PROFESSIONAL OVERVIEW

Business System Analyst with Quality Assurance

Creation of Business Requirements Documents (BRD), Integrated Requirement Document (IRD), Software Requirement Specs (SRS), Data Mapping, Implementation strategies, QA documents,

Contribute towards implementation of upgraded new systems, upgraded systems, new or augmented data warehouses, reports and extracts, infrastructure modifications, retirement of legacy systems and how various user groups are affected by the change.

Able to follow and contribute to Agile, Iterative and Waterfall methodologies

Communicate clearly and effectively with tech leads, development, and various levels of stakeholders

LINES OF BUSINESS

Excellent knowledge of Capital Markets, Wealth Management, Investments, Fixed Income, Equities, Mutual Fund Products, Credit Risk, Liquidity Risk, Market Risk, Custody, Lending, AML and Insurance products

Excellent knowledge of retail banking and retail lending products (Loans, Mortgages, Credit Cards)

Experienced with SWIFT Electronic Funds Transfers (MT0xx through MT9xx)

Excellent knowledge of Trade Life Cycle, Call Centre, Insurance, Debit and Credit Card processing

Experienced in compliance / regulatory initiatives (CDIC, IIROC, FATCA, BASEL, OSFI, CRM2, OSC, CASL)

Credit Card Statement Composition, Banking Statements, Cheque Processing, Trade Confirm Composition, Tax Slips, and Letters, Cheque Processing, Lockbox Remittance and related workflows

DOCUMENTATION

Research and document business and system requirements in a well-defined manner for stakeholders, development and QA teams

Provide support for Front, Middle and Back offices in Capital Markets and Wealth Management using the Trade Lifecycle along with Cash Management, Treasury Operations, Book of Record, and T+1 Settlements

Collaborate across cross functional teams including business leaders and staff, application development and technology teams, vendors to ensure that business requirements are clear and understood

Documentation of Current and Future State(s)

ANALYSIS SKILLS

Agile methodology and related ceremonies

User Stories in JIRA and Confluence

Backlog refinement

Sprint retrospective

As-Is and To-Be mapping

Requirements Traceability Matrix

Requirements / Specification documentation

Business / Technical Process Mapping (Visio)

Data Extraction / Data Analysis / Data Mapping

SQL Queries

Reverse Engineering / Re-engineering

Streamlining and Process Improvement

Current State vs Future State mapping

JAD Sessions

SOFTWARE APPLICATIONS

MS Office Suite (Word, Excel, Visio)/ SharePoint

Securities Brokering with Straight Thru Processing

MS Teams / Zoom

JIRA / Confluence

SQL

Application Program Interface (API)

HP Quality Center (HPQC) / HPALM

Bloomberg, Reuters

BaNCS Custody System

SWIFT Messaging

Bond One (formerly DSTS)

iFAST / Corfax

FORMAL EDUCATION

Software Development–College Diploma

CFA Level One

Canadian Securities Course

Economics – Bachelor of Arts Degree

Political Science–Bachelor of Arts Degree

Institute for Computer Studies

Institute of Chartered Financial Analysts

Canadian Securities Institute

York

McMaster

Ken Dinshaw ***.*******@******.*** 647-***-****

Fidelity Clearing Canada / April 2025 – December 2025

Senior Business Systems Analyst (Contract)

Transfer In / Transfer Out Automation

Create Business User Requirements for automation of Transfers-In and Transfers-Out forms for cash, and/or assets within registered and non-registered accounts

Create / Update JIRA stories and acceptance criteria

Hosted or assisted workshops for internal large web application (UI / UX) and associated data

Create process maps for current state and future state

Contribute to daily scrum sessions and agile ceremonies

Document business requirements in Confluence

Collaborate with internal groups to gather and update business requirements

Engaged with cross functional teams of various sizes

Proficient with MS Teams and Zoom

Achievements:

Reduced internal staff’s processing time from hours to minutes

Increased processing efficiency

Reduced rate of manual errors

TD Canadian Personal Banking / December 2023 – March 2024

Senior Business Systems Analyst (Contract)

Home Ownership Customer Journey / Technology Platforms

Create / Update JIRA with Themes, Epics, Stories following rigid templates

Hosted or Co-Hosted user group meeting to create / update mortgage policies

Hosted or Co-Hosted user group meetings and workshops for web applications and related data

Created Visio process maps, decision flows, context diagrams

Created High Level Requirements and Detailed Level Requirements

Worked user groups, technology, architecture

Achievements:

Reduced delivery time of client facing forms

Reduced time from development to production

TD Wealth / March 2022 – December 2023

Senior Business Systems Analyst (Contract)

Direct Investing / Order Management / Trade Management / Kyndryl BoR

Documenting user stories and Acceptance Criteria(s) for new features for the purchase and sale of fractional shares

Documented various front, middle and back office (Kyndryl) updates for fractional share transactions

Creating / Updating process maps and context diagrams for fractional shares

Review requirements with business, development and Quality Engineering to ensure business requirements are met.

Provide feedback on various documents

Provide input(s) to problem resolution.

Inputting user stories in JIRA for development and Quality Engineering analysis

Documented order flow management for front, middle and back office (Kyndryl)

Documented Trade flow management Lifecycle

Attended and contributed to scrum sessions

Requirements and Solution Matrix analysis for user consumption

Managing Project Change Requests

Created requirements for AODA

Achievements:

Gathered large amount of knowledge of Wealth Management Line of business

Acquired knowledge on Orders, Trade Management, Trade Processing, Approval and Rejection process of orders / trades

Ken Dinshaw ***.*******@******.*** 647-***-****

Kyndryl (formerly IBM SIS) Nov 2020-March 2022

Senior Business Systems Analyst (Contract)

Security Industry Services

Primarily focused on migration project for managing Entitlements from legacy (Mainframe - Cobol) to vendor-based windows system

Data mapping of datasets and copybooks and from numerous XML files

Created / Updated Visio diagrams for process mapping

Facilitated or contributed to meetings, discussions regarding the numerous Entitlement Types (cash dividend, security dividend, cash and stock dividend, spinoffs, conversion)

Data source analysis (CDS, DTCC, Internal)

Achievements:

Gathered large amount of knowledge of Entitlements business and how it is handled in Kyndryl

Gained knowledge of Kyndryl’s numerous modules and how securities trading was handled in its modules

CIBC March 2019 – May 2020

Senior Business Systems Analyst (Contract)

Remote Banking and Shared Services (RBSS)

Primarily focused on Enterprise Customer Information Facility (ECIF) and how this system’s customer reference data interacted with internal and external systems.

Reviewed several BRDs and translated them into systems requirements using Agile User Stories and Confluence

Led or co-led requirements sessions

Created / Updated Visio diagrams

Interacted with Card Products, Payment Hub, Payment Modernization, Online Banking and ATM areas

Reviewed detailed processes of payment hub, Customer Reference Information

Achievements:

Gathered large amount of knowledge of Credit Card application and approval process

Created several requirement documents and source to target mapping

Symcor April 2017 – Dec 2018

Senior Business Systems Analyst (Contract)

Operational Migration and Legacy System Retirement

Documented details of various client document inventories, including Credit Card Statements, Monthly Client Statements (with and without cheque images), Tax Forms and Letters on legacy platform that required platform migration

Authored or co-authored BRDs and created mock-ups with annotated details for end client and internal use.

Created process maps with swimlanes, context diagrams

Data Mapping fields from client file raw data file to finished product for API access

New Core Platform System

Utilized Agile methodology to document infrastructure requirements from Operations team and third-party vendor for Monitoring and Control Interface of print production, statement archiving and client file return

Authored requirements using Agile and JIRA for ‘Batch Cheque Extract’ service and its complete end to end automation for workflow, workflow monitoring and workflow rules beginning with incoming client file to ETL, Image Request (csv file) Cheque Image Retrieval, (tiff file) Statement Composition (xml file), Emit (Print, AFP, PDF format) and Packaged Return File to end client or archive

Reviewed Lockbox Remittance requirements and provided input

Documented Epics, Requirements and maintained Product Backlog in JIRA.

Client Change Requests

Reviewed client change requests and provided estimates on required work.

Initiated document updates to include new Digital Assets and Enterprise Content Management

Updated BRD according to change request for client review and approval

Co-ordinated and arranged meetings with internal clients, external clients

Achievements:

Created Workflow Monitoring logic

Gathered detailed processes of credit card and banking statements, cheque processing, creation, tax forms, and letters

Lockbox Remittance knowledge

Ken Dinshaw ***.*******@******.*** 647-***-****

Broadridge Feb 2016 – Dec 2016

Senior Business Systems Analyst (Contract)

CRM2 / Trade Confirmation Revisions / Document Fulfillment / Reporting

Document business requirements of Wealth Management Divisions of major Canadian Bank

Created several mockups of trade confirmations displaying Term Deposits, Equities, Fixed Income, Mutual Funds, and Options transactions

Collaborate and communicate with client, trade confirmation composition partner, development teams, print partner and electronic archiving facilities.

Review of composition files sent to print vendor

Utilized Security Master Data, Reference Data (CUSIP and ISIN), Customer Data and Transaction Data, Digital Images, and Content

Analysis and documentation of data acquisition data specifications, data analysis, data cleansing, data transformation

Documentation of business rules for all lines of business within Wealth Management division

Creation of business rules for each and every field on trade confirmation for equities, fixed income, options, mutual funds.

Contribute to resolution of business and system issues

Extracted transaction data using SQL

Create / Update Visio diagrams

Achievements:

Acquired detailed and in-depth exposure to the creation of Trade Confirmation and related processes

Engaged in multiple initiatives concurrently.

Manulife Securities Jan 2015 – Jan 2016

Senior Business Systems Analyst (Contract)

Manulife Online Trading Platform

Creation of several business and technical requirement documents revolving around Manulife’s new line of business for Wealth Management

Followed Trade Lifecyle for transactions of various investment products

Cash management process enhancements

Treasury Operations analysis / implementation

Gathered requirements and created Business Requirement Documents for ‘User Access Control’ for CSRs, and IRs,

Scheduler Requirements for file transmission and acquisition, Reporting Requirements for Compliance, Operations, Risk Management, Anti-Money Laundering, Possible Terrorism Funding

Gathered and documented technical requirements for ‘Managed File Transfer Protocol’ (MFT)

Ensured correct processing for Fixed Income, Equities, and Mutual Funds Registration of several domain and website names for Manulife Securities

Creation of process maps, context diagrams for client onboarding

GUI requirements and analysis

Utilized Security Reference Data, Customer Master Reference Data and Transaction Data

Created excel macros for testing of PnL (Profit and Loss) against trading system

Data extraction and data analysis using SQL

Utilized HPALM for requirement and bug fixes

Achievements:

Authored several documents relating to new online trading system

Workflow Monitoring for Trade Lifecycle

OSC Compliance

Creation of business requirements document for OSC legislation relating to F-class investment products held within fee based advisory accounts

Documented necessary changes for in-house application to capture updates and modifications

Highlighted procedural changes for operations area to ensure advisory fee exclusion where applicable

Documented necessary changes for in-house application to capture modifications, updates and data remediation

Achievements:

Enhanced knowledge Wealth Management and various pieces of OSC legislation

Ken Dinshaw ***.*******@******.*** 647-***-****

Adastra at CIBC WMT Nov 2013 – Dec 2014

Senior Business Analyst (Contract)

Enterprise Content Management – Wealth Electronic Document Solution

Gathered business requirements for migration of client documents from legacy storage system to new ASP storage

Translate business requirements into functional and non-functional requirements

Creation of Use Cases from Business Requirements Document

Liaised with various groups on project status

Achievements:

Acquired knowledge of Wealth Management retail client statements

CRM2

Analysis of pricing sources, market pricing hierarchy, and how they were displayed in retail client statements

Created Business requirements document for Private Wealth Management division of CIBC

Creation of process maps and data flows

Achievements:

Acquired knowledge of complex legislation for retail client statements

RBC Investor & Treasury Services June 2011 – July 2013

Senior Business Analyst (Contract)

CDIC - FID (Fast Insurance Determination)

Translating CDIC regulatory data and system requirements into clear, concise, and understandable requirements.

Led and co-led requirements gathering sessions and workshops with Finance, Systems, Accounting, Risk Management, End Users, Development and Operations staff

Wrote and co-wrote Business Requirement documents for various vendor based and in-house custody systems

Documented business rules, data size, data type for data feed mapping spreadsheet for Extract, Transform, Load (ETL)

Updated Workflow monitoring as required

Funding Origination

Achievements:

Acquired knowledge of CDIC and their regulatory requirements

Created data source mapping documents

FATCA – Foreign Account Tax Compliance Act

Collaborated in translating IRS legislation into functional requirements

Led or co-led discussions with legal, compliance, and tax subject matter experts to ensure alignment with FATCA regulations.

assumptions risks, and linking them to business needs and goals

Distinguished between various types of US persons, US financial entities, US non-foreign financial entities and how their information is stored in various custody systems.

Led and co-led business users and technical staff in translating business requirements

Achievements:

Acquired knowledge of FATCA regulations

Enterprise Custody Platform – Canadian Subcustody

Worked with business sponsors, stakeholders, and various business groups to identify, comprehend and clarify business reporting requirements

Report rationalization from current system for client and operations for transaction processing in Entitlements, Trade Orders, Inventory positions. Securities Transactions, Security Balancing, Taxation, Counterparty, Market, Credit and Liquidity Risks

SWIFT wire transfers (MT1xx-payments, MT2xx-FI transfers, MT3xx - Treasury, MT5xx - Securities, MT6xx - Treasury) and BIC codes

Security Master Reference Data with CUSIP, ISIN and internal identifiers along with Customer Master Reference Data

Testing of SWIFT messaging within UAT environment to ensure proper financial processing

Achievements:

Completed and reviewed several business requirements documents for Transactions, Positions, Counterparty, Tax, Market Risk, Credit Risk, Liquidity Risk, Asset Transfers, Trade Surveillance

Acquired understanding of Asset Custody business and related systems

Ken Dinshaw ***.*******@******.*** 647-***-****

Royal Bank of Canada Sept 2010 – Apr 2011

Senior Business Analyst (Contract)

Corporate Treasury BASEL III

Contributed to initiatives relating to developing, communicating, validating and implementing Liquidity Risk, Credit Risk and Market Risk measures methodology for BASEL III

Determine and document business rules for Extract, Transform and Load process (ETL)

Data source extraction using SQL

Data analysis of capital market products sourced from various capital market systems for liquidity assessment

Analysis for Trading Credit, Credit Risk, Collateral Risk, Counterparty Risk

Achievements:

Completed and assisted several data flow diagrams and business process maps

Assisted in determining business process optimization

Scotiabank - Aug 2009 – Aug 2010

Senior Business Systems Analyst (Contract)

Enterprise Data Warehouse

Contributed to initiatives relating to various business lines including, ScotiaLife Insurance Call Centre, Retail Fixed Income, Corporate and Retail Lending, Visa Credit products, Mortgages, Consumer Loyalty

Contributed to P&C (property and casualty) operational workflow and product discussions

Determine and document business rules for Extract, Transform and Load process (ETL)

Performed data source analysis for development and data architects

Drill down and Data Mining of summarized data

Data extraction and analysis with SQL

Achievements:

Led or co-led sessions for reverse engineering and re-engineering business processes.

CGI at TD Waterhouse - Nov 2008 – Aug 2009

Senior IT Consultant – Systems Integration and Consulting (Contract)

TD One Wealth Platform

Lead or assist in various work streams for translation of TD Waterhouse’s Wealth Management business requirements into comprehensive, complete and accurate functional and non-functional requirements involving various securities products including fixed income, equities, mutual funds, and seg funds

Determine and document business rules for input for conceptual designs Transfer Agency recordkeeping Unitrax System

Achievements:

Completed several data flow diagrams and process maps for transaction processing for various security types

CIBC Call Centre and Collections Technology

Business Systems Analyst - July ’07 to Sept ’08 (Contract)

Retirement of Legacy System

Authored business requirements for CIBC credit cards, mortgages, consumer loans, and lines of credit for BI processing and call centre

Data mapping by defining data elements and their respective data types, field lengths and positions

Analysis of TSYS data

Achievements:

Contributed to test strategies, test plans and test scripts for business scenarios for CIBC’s financial product portfolio

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