Certified Administrative & Patient Support Specialist

CHARITY MCLEMORE

Lonoke, AR ***** 501-***-**** Email: **********@*****.***

Professional Summary

Versatile professional known for delivering reliable, results-focused support and fostering collaboration across diverse teams and work environments. Brings disciplined organization, strategic prioritization, and the ability to execute with accuracy under competing demands. Consistently contributes to operational efficiency, stronger team performance, and measurable results. Skills & Qualifications

• Administrative and operational support expertise, including document preparation, records management, deadline tracking, scheduling coordination, and workflow organization

• Customer service and client support proficiency, handling high-volume phone, email, and chat inquiries, resolving complex issues, and escalating concerns appropriately

• Healthcare and clinical administration skills, including referrals, prior authorizations, patient documentation, EMR navigation, medical records handling, and medical terminology

• Leadership and team coordination experience, including task assignment, staff training, performance monitoring, process improvement, and cross-functional collaboration

• Strong documentation, compliance, and confidentiality practices, managing sensitive legal, medical, and customer information

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Salesforce, EMR systems, and other enterprise platforms, with strong computer skills, and time management Professional Experience

TriStar Centennial Medical Center Nashville, TN 04/2025 – Present Patient Safety Attendant

• Monitor patients continuously to ensure safety, prevent falls, and reduce risk of self-harm while following hospital protocols and patient care guidelines.

• Observe and document patient behavior, activity, and condition changes accurately, promptly reporting concerns to nursing staff.

• Provide supportive, non-clinical interaction by maintaining a calm presence, offering reassurance, and assisting with basic comfort needs as appropriate.

• Collaborate with nursing and care teams to support individualized safety plans, maintain compliance, and ensure a secure care environment.

TennCare Nashville, TN 10/2024 – 04/2025

Legal Assistant

• Provided legal and administrative support by preparing, reviewing, and organizing case files, correspondence, and legal documents in accordance with TennCare policies and procedures.

• Assisted attorneys and legal staff by conducting document review, maintaining case records, tracking deadlines, and ensuring accurate and timely filings.

• Managed confidential and sensitive information while maintaining compliance with legal, regulatory, and privacy requirements.

• Supported daily office operations by coordinating schedules, managing correspondence, and assisting with reports and administrative tasks to ensure efficient legal workflow. Archimedes Nashville, TN 07/2024 – 10/2024

Customer Service Representative

• Provided customer support by handling inbound calls and inquiries related to accounts, services, and general information with accuracy and professionalism.

• Researched and resolved customer issues by reviewing account details, documenting interactions, and coordinating with internal teams for timely resolution.

• Entered and maintained accurate customer information in internal systems while adhering to confidentiality and data protection standards.

Mt. Juliet Day School Mount Juliet, TN 4/2024 – 07/2024 PreK/Preschool Teacher

• Provided classroom instruction and care by planning age-appropriate activities that supported early learning, social development, and school readiness.

• Maintained a safe, structured, and nurturing classroom environment while managing behavior and supporting individual student needs.

• Communicated with parents and staff, documented student progress, and followed state licensing, safety, and program guidelines.

United Health Group Optum Remote 01/2023 – 01/2024 Sr. Clinical Administrative Coordinator

• Coordinated complex clinical and administrative workflows by managing provider schedules, referrals, prior authorizations, and patient documentation to ensure timely access to care and efficient daily operations.

• Served as a key liaison between providers, clinical teams, and internal departments by resolving escalated issues, monitoring follow-ups, and reconciling information across multiple systems to maintain accuracy and continuity of care.

• Maintained detailed, compliant records while handling sensitive health information in accordance with HIPAA, organizational policies, and applicable regulatory standards. Southeastrans Inc. Little Rock, AR 10/2020 – 11/2022 Standing Orders Team Lead

• Led standing orders operations by overseeing daily workflows, assigning tasks, and ensuring timely and accurate processing in accordance with company policies and service standards.

• Reviewed and approved order documentation, resolved escalated issues, and collaborated with cross-functional teams to maintain accuracy, compliance, and operational efficiency.

• Trained, coached, and supported team members while monitoring performance metrics and implementing process improvements to improve turnaround times and consistency. CHI St. Vincent Sherwood Rehablitiaton Hospital Sherwood, AR 06/2019 – 09/2021 Rehab Nursing Tech

• Provided hands-on patient care in an inpatient rehabilitation setting by assisting with activities of daily living, transfers, mobility support, and therapeutic exercises in coordination with nursing and therapy teams.

• Monitored and documented vital signs, patient progress, and functional changes while promptly reporting concerns to nursing staff to support individualized rehabilitation plans.

• Supported unit operations by maintaining accurate patient records, assisting therapists during treatment sessions, preparing equipment, and ensuring a safe, organized, and therapeutic care environment.

Baptist Health Medical Center North Little Rock, AR 01/2018 – 01/2019 Certified Nursing Assistant

• Provided direct patient care by assisting with activities of daily living, mobility, hygiene, and comfort while supporting patient safety and dignity.

• Monitored and recorded vital signs, reported changes in patient condition, and documented care activities accurately in accordance with facility protocols.

• Collaborated with nursing staff and interdisciplinary teams to support care plans, maintain a clean care environment, and ensure continuity of care. Grand Prairie Nursing and Rehabilitation Lonoke, AR 01/2017 – 02/2018 Certified Nursing Assistant

• Provided hands-on patient care by assisting residents with activities of daily living, mobility, transfers, and personal hygiene while promoting comfort and dignity.

• Monitored and documented vital signs, intake and output, and changes in resident condition, reporting concerns promptly to nursing staff.

• Supported care team operations by maintaining accurate documentation, following care plans, and ensuring a safe, clean, and supportive environment for residents. FIS Global Little Rock, AR 10/2015 – 08/2016

Customer Service Associate

• Provided high-volume customer support via phone, email, and chat as the primary point of contact for inbound inquiries, resolving issues and escalating complex product-related concerns to appropriate support teams.

• Troubleshot customer issues by identifying root causes, utilizing available tools and resources, documenting resolutions, and following up on escalated cases to ensure timely and accurate outcomes.

• Maintained accurate customer records and detailed case documentation while consistently meeting quality standards, schedule adherence, and performance metrics. Academic Credentials

High School Diploma – May 2007

Lonoke High School

Certifications

• BLS Certification

• License Cosmetology

• CPR Certification

• CNA Certification

References and supporting documentation upon request

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