IT Program & Project Manager with 20+ Years Experience

Lisa Sesemann

Lisa Sesemann is an IT professional with more than 20+ years’ experience in client facing roles that includes, Business Analyst, Project Manager, Implementation Manager, and 5 years as a Sales Solutions Consultant. has a track record of success in executing forward-thinking strategies and leading strategic direction of large-scale programs. Highly experienced in defining, planning and driving the development, enhancement, and implementation of enterprise critical systems. Broad experience in working project life cycle activities- pre-planning, planning, execution, delivery, stabilization & benefits realization, stakeholder and senior management communications, risks and issues assessment and management.

CORE COMPETENTCIES

Enterprise-wide Strategic Technology Vision & Road mapping

Requirements Definition

Customer-facing and Relationship Development

RFP and RFI Responses

Implementation Management Including Integrations

Project Portfolio Management

Incident Management and Tracking

Platform and Software Demonstrations

Business-IT Process Alignment

Product SME

PROFESSIONAL EXPERIENCE

FISERV August 2023 – October 2023 IT Project Manager/Project Manager

●Captured business requirements and input them into the appropriate forms.

●Worked along-side the technical team during the system requirements phase.

●Reconciled what the client requested and what the core systems reports displayed.

●Reconciled IT hours and Project Manager hours for 2 years’ worth of projects that had been implemented.

Gavilon August 2022 - October 2022

IT Project Manager/Project Manager

●Documented requirements into a Requirements Template that I helped create.

●Worked along-side the technical team during the development to ensure the goal of the product was representative of the vision of the new platform.

●Introduced agile to the IT team and began daily stand-up meetings.

Conduent June 2020 - June 2021

Solutions Consultant/Project Manager

●Translated existing clients’ mailroom workflows into a new app-based platform.

●Worked along-side the technical team during the development to ensure the goal of the product was representative of the vision of the new platform.

●Wrote user stories to capture requirements for the new platform.

●Responded to RFPs and RFIs, including creating Visios of the new workflows, in addition to determining cost of moving client from legacy platform to new platform.

●Jira

Wex Health (formerly Benaissance acquired by WEX November 2015) February 2015 – June 2020

Pre-Sales Solutions Manager

●Product SME for Advanced Billing and Payments product.

●Travels with Sales organization to demo Advanced Billing and Payments product to current

and potential partners in several verticals: Ben Admins, Carriers, and Public Sector.

●Identified potential and existing partners requirements to provide the most real- life scenarios possible during the demos as well as in my RFP responses. Including a deep dive into integrating with 834 files as well as APIs.

●Maintained a Pre-Sales production database to use for partner and potential partner

demos, as well as finalist presentations.

●Responsible for responding to RFI and RFPs.

●Provided support to Partner Account Executives and other team members.

●Lead webinars and sessions for partners at company Partner Conference.

●Managed large scale projects and associated timelines and deliverables. Primarily for Private Sector projects (state level and higher education entities)

●Assisted in managing and prioritizing all technical development.

●Assisted in road map planning.

●Communicate to C level executives on a daily basis.

Benaissance ( Benaissance acquired by WEX November 2015) February 2013 – January 2015

IT Project Manager

●Responsible for managing and prioritizing all technical development, including testing, to support the District of Columbia Healthcare Exchange, known as DCHealthLink.

●Served as onsite support in the Washington DC office. Collaborating with the Systems

Integrator, DC resources, and the two other COTS vendors.

●Anticipated and managed change effectively regarding rapidly evolving business requirements and technical solutions.

●Responsible for escalating issues to CTO.

●Attended the District's Plan Management Advisory committee meetings that consisted of DC resources, Carrier representatives, as well as SHOP and Individual advocates. The DC

Health Benefit Exchange (HBX) Authority established the Plan Advisory committee to examine issues related to qualified health plan requirements (QHP), certification processes, and enrollment.

●Responsible for managing and prioritizing all technical development, including testing,

support of MVP (New York Carrier) within the New York State Health Plan MarketPlace.

●Responsible for prioritization of development work and sprint planning for the Advanced

Billing and Payments platform to support the Exchange partners. This required skills to work across all organizations within the company; IT, QA, Customer Support, and Executive teams.

Farm Credit Services (CRI) October 2012 – January 2013

Business Analyst

●Responsible for generation of stories/requirements within TFS, management of Kanban wall and maintenance of the backlog.

●Assisted in testing new functionality implemented into the following environments: integration, system test, and production.

●Participated in daily stand-up meetings.

●Worked directly with the business owner to create test spreadsheets, identify production issues, and assist with the creation of training materials for internal users.

Election Systems & Software (Modis) July 2012 - September 2012

IT Project Manager/Analyst

●Responsible for documenting the legacy ACCESS system and processes and writing business

requirements to optimize the order fulfilment process by discovering, documenting, and business processes to increase efficiency and reduce costs.

●Project moved processes from the legacy ACCESS database to Macola. Macola is a

web-based application that operates in a Microsoft SQL environment that has applications

that support project management, distribution, and manufacturing, as well as customer

relationship management.

●The requirements involved the creation of new screens, new reporting tools, and ultimately

enhanced the order fulfilment process in the manufacturing warehouse.

Blue Cross Blue Shield Nebraska (Modis) September 2010 - June 2012

IT Project Manager

●Responsible for the Electronic Enrolment activities for the migration from the Blue Cross Blue Shield of NE legacy platform to CoreLink. Additionally, was responsible for day-to-day production issues with an enrollment vendor, Benefitfocus, and CoreLink.

●Managed a Collaboration Room with over 20 resources, including, Systems Analysts, Data

Analysts, ETL Developers, Testers, Web Developers, and Business Analysts. The

Collaboration Room's responsibilities were to manage the Group Membership and Electronic Enrolment piece of the migration.

●A large number of enhancements were required to install gaps in the functionality from the

BCBSNE legacy platform to the CoreLink platform. Managed the Benefitfocus work/requirements

efforts that were required to support the CoreLink enhancements.

●Managed the largest ever implementation of 19 groups to an Electronic Enrolment product

Benefitfocus offered, eExchange. eExchange takes groups' proprietary enrolment files,

translates into an 834 file format and transmits to Corelink for enrolment processing. Including sending a copy of the 834 file to BCBSNE.

●Led the effort to create an internal tool to BCBSNE, METS (Member Enrolment Tracking System). Member Enrolment Tracking Service is designed to help Membership and Underwriting Services identify out of sync data between the copy of the 834 file from Benefitfocus, The BCBSNE membership system, and the CoreLink membership system.

This tool greatly increased membership's ability to process membership changes more

efficiently.

●Manage relationship with third party vendor, Benefitfocus, including contributing to the

creation of several Statement of Work documents and day to day issue management and point of escalation. As part of the relationship management team, Lisa monitored and enforced several Service Level Agreements.

●Drove work planning and management of scope, inclusive of initiating and driving forward

change requests.

●Room resource management, including performance appraisals, one on ones, and addressed

any performance or personnel issues.

●In order to collaborate more effectively with Benefitfocus, Lisa coordinated onsite meetings

with vendor resources, both in Omaha, NE. as well as in Charleston, SC.

●Assisted with prioritization of the work for the room resources, considering their existing

workloads.

●Developed the 2012 annual budget, including the Electronic Enrolment resources,

projected costs of change requests that were to be submitted to Benefitfocus, proprietary

test environment, and projected new eExchange implementations.

●Involved in interviewing and hiring various resources to support the migration work within

the Collaboration Room.

Blue Cross Blue Shield Nebraska (Modis) June 2010 - September 2010

Project Administrator

●Facilitated Daily Stand-Up meetings.

●Manage team's backlog within SharePoint and opening packages and work plan items.

●Decisions, issues, and risk documentation support.

●Deliver collaboration room resource support (enforce room rules and norms).

●Contribute to project room leadership planning sessions.

First Data Resources December 2005 - January 2010

Senior Business Analyst

●Worked on large, strategic, client sensitive projects and new product start-ups. Worked extensively on new reporting for Citibank client, The Home Depot, which allowed them to accurately track and forecast expiring promotions on their retail credit cards. Worked collaboratively with members of The Home Depot team to meticulously detail the business requirements for both Citi and THD. In addition, worked on a highly visible and strategic product launch for Citibank that allowed a consumer to have both a traditional line of credit as well as a retail credit limit with the use of a single card. The development of this new functionality required additional projects to enhance the First Data processing platform to support the new card model.

●Analyzed Citibank's objectives and translate into business requirements.

●Followed a waterfall methodology of requirements gathering, requirements sign-off and submission, ballpark document (high level estimate of work), design creation and sign off,

testing phase, implementation phase, to a post implementation support period.

●Interact with the PMO on project scoring, risk assessment, and escalation.

●Defined test scenarios, published test scripts, and facilitated test calls with Citibank.

●Maintained a consolidated issues log for individual projects and distributed to internal and external team

members.

●Effectively managed time to market.

●Liaison between the Citibank and the technical teams at FDR. Project methodology did not

allow Citibank employees to contact FDR IT staff directly, so all communication from Citi to FDR IT staff was filtered through me.

●Prepared and distributed meeting materials, agendas, and coordinated onsite project

meetings.

First Data Resources January 2003 – December 2005

Project Manager

●Managed small to large size projects. Projects included format changes to Citibank

embossing formats, ad hoc reporting enhancements (SAS), as well as enhancing fraud and promotional products for the Retail side of the Citibank business. Analyzed Citibank's objectives and translated into business requirements.

●Followed a waterfall methodology of requirements gathering, requirements sign-off and submission, ballpark document (high level estimate of work), design creation and sign off,

testing phase, implementation phase, to a post implementation support period. Maintained

a consolidated issues log for individual projects and distributed to internal and external

team members.

●Prepared and distributed meeting materials, agendas, and coordinated onsite project

meetings.

●Interact with the PMO on project scoring, risk assessment, and escalation

●Liaison between the Citibank and the technical teams at FDR. Project methodology did not

allow Citibank employees to contact FDR IT staff directly, so all communication from Citi to FDR IT staff was filtered through Lisa.

First Data Resources January 2003 - December 2005

Implementation Manager

●Coordinated all company communication regarding Major and Minor Implementations with

Citibank. First Data followed a predetermined release schedule which consisted of approximately 4 Major

Implementations and approximately 5 Minor Implementations. All communications to Citibank from the Release Management Team were filtered through me and all communications from Citibank to FDR was also filtered through me. Lisa worked hand in hand with Citibank to ensure the necessary testing of new functionality, files, reports, etc. was complete and validated. Additionally, completing regression testing related to screens, statements, and reporting. Assigned validation tasks to Service Analysts and managed the workload distribution.

●Implemented and streamlined processes for efficiency improvements, particularly

surrounding Regression testing and improvement of validation processes and procedures.

●Managed issues impacting Citibank, including impact definition and recovery.

●Managed post-implementation lessons learned.

First Data Resources January 2001 – December 2003

Service Analyst I & II

●Owned skillblocks - Merchant, Monetary, Embossing, and Reports Management. Captured all business requirements for any new requested functionality for the aforementioned skillblocks.

●Worked with Technical teams to resolve cardholder impacting issues on behalf of Citibank.

●Resolved issues within the Service Level Agreements.

●Performed validation of Citibank's functionality as a result of system wide Major and Minor

Implementations.

ACCOMPLISHMENTS

●First Data President's Club winner 2007.

EDUCATION

1994 - 1995

Iowa State University, Ames, IA. - Majored in Psychology

1995 - 1998

University of Iowa, Iowa City, IA. - Bachelor of Arts - Communication & Media Studies

****.********@*****.*** 402-***-****

Pre-Sales Solutions Manager/IT Project Manager/Implementation Manager/Business Analyst

VP of Service Delivery Sr Director of Enterprise Technology

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