Customer-Focused Sales and Service Professional
Resume:
Angie Hibbard
Madison, IN *****
****************@*****.***
Professional Summary
Highly Driven Sales and Customer Service Representative with Inbound and Outbound experience. I am a punctual individual who enjoys working on a team or individualy. I thrive in a fast- paced environment and taking on increasing responsibilities.
Work Experience
Customer Care Executive
Metronet-Madison, IN
May 2024 to Present
I provided customers with streaming options, set up phone and internet accounts, and answering inbound calls
Secretary
Schafer Properties-Madison, IN
September 2018 to Present
I clean rental houses and collect monthly payments from tenants and do all property owners paperwork and taxes for buisness.This is a part time job 25 hours a month Customer Service Representative
Televerde-Madison, IN
July 2020 to September 2022
• Used SalesForce and other CRM's
• Utilized new and existing customer accounts
• Improved customer satifaction by 35% in first year
• Transfered money to different accounts
• Set up and did troubleshooting for Video Conferencing
• Maintained professional demeanor at all times
CNA - Certified Nursing Assistant
The Waters of Clifty Falls-Madison, IN
March 2003 to February 2008
• Activities of Daily Living (ADL's)
• Feeding,Bathing and meeting all Residents 'daily needs
• Charting Daily Progress Reports
• Maintained pleasant relationships with Residents and Families Education
High school diploma
Paul Laurence Dunbar High School-Lexington, KY
August 1994 to June 1996
Skills
• Computer skills
• Telemarketing
• B2B sales
• Typing
• Cash handling
• Inside sales
• Sales
• Outbound Sales
• Cold calling
• B2B Sales
• Cold Calling
• Google Docs
• Customer relationship management
• CRM Software
• Salesforce (4 years)
• Outdoor work
• Communication skills
• Customer Service
• Outbound sales
• Inside Sales
• Technical Support
• Quality Assurance
• Social media management
• Windows
• Office management
• Computer literacy
• Customer service
Languages
• English - Expert
Links
http://****************@*****.***
Certifications and Licenses
CNA
Insurance Producer License
Driver's License
May 2022 to October 2026
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