Veterinary Assistant & Administrative Professional

LESLEY CRUZ

PROFILE

Dedicated and compassionate

veterinary assistant and administrative

professional with 5+ years of

experience in fast-paced animal

hospitals and clinics. Proven track

record of providing exceptional

customer service, managing medical

records, and supporting veterinary

teams.

CONTACT

929-***-****

80-59 88th RD

Jamaica, New York 11421

***********@*****.***

EDUCATION

Northside High School, Williamsburg Brooklyn

2012-2016

CERTIFICATIONS

Trupanion Certified 2021

SKILLS

Conversational English and Spanish

WORK EXPERIENCE

Veterinary Assistant (ER/ICU)

Blue Pearl Specialty and Emergency Pet Hospital, Forest Hills, NY

August 2021-Present

-Take history and triage

-Handle with low-stress techniques

-Provide treatments (via Instinct), monitor vital signs, aseptic surgical preparation

-Manage client records, schedule appointments, and answer phone calls (Cornerstone)

-Process payments and handle financial transactions (Cardpointe)

Customer Service Representative

LIC Vet Center, Long Island City, NY

July 2019-May 2021

-Manage client records and schedule appointments (Prestige)

-Review liability waivers and paperwork, explain discharges and husbandry to clients, file insurance policies (Trupanion)

-Track inventory and perform cashier duties

-Assist with medical procedures and diagnostics (Antech, IDEXX, Heska)

Veterinary Assistant

St. Mina Animal Hospital/Jackson Heights Animal Clinic, Queens, NY January 2017-June 2019

-Worked between two sister locations to coordinate travel arrangements and schedules for veterinarians and staff

-Maintain accurate medical records (Avimark) and create in-house filing system

-Train rotating staff on policies and procedures

-Maintain financial records (Quickbooks)

-Assist with diagnostics (IDEXX, Heska), delivering treatments, and low stress patient handling

Office Assistant

Max World of Cars II, Woodside, NY

October 2017-December 2017

-Managed calendars, schedules, and deadlines for sales

-Created and filed MV40s, titles and sales, and insurance claims

-Provided customer service and support via phone and email

Customer Service Representative

Duane Reade, Jamaica, NY

September 2015-October 2017

-Resolved customer complaints and concerns, provided translation services

-Developed customer service training programs

-Coordinated customer service representatives' schedules and tasks

-Operational knowledge of cash register systems

-Knowledge of digital photo manipulation (canvas creation and other goods)

Contact this candidate