Community Education Leader and Childcare Specialist
Resume:
Delores Lacey
*********@*****.***
Professional Summary: Highly motivated with customer service skills and focused with a master’s degree in educational studies. Excellent analytical skills and strong knowledge of childcare policy at the state level. Known for approaching complex challenges methodically, identifying solutions, and providing sound advice to employers and managers. Experience in preparing and presenting training materials to adult learners. Adept at collaborating and communicating effectively with colleagues, senior executives. Exceptional leadership skills developed through leadership classes and professional experiences.
Education:
Master of Arts in Education: Educational Studies: University of Phoenix, Phoenix, AZ.
Bachelor of Arts degree: Early Childhood Education: Catawba College, Salisbury, NC
Associates of Arts degree: Early Childhood Education: Central Piedmont Community College, Charlotte, NC
MD State Food Safety: Food Manager Certification
Technical Skills
Customer Service
Microsoft Office Suite, Intranet, Facebook, Teaching Strategies Programs, Blogging, Instagram, Certified, Administrative 1 & 2 Certifications
ProCare
Teaching Strategies
Tadpole
Hiring cycle
Paycom
Qualifications:
Outstanding Leadership Awards
Award for Excellence: Diversity Inclusion
Perfect Attendance Award
Over five years combine effective communications and customer service experience.
CPR/ First Aid Certified
DELORES LACEY (CON’T)
Employment Experience:
Bright Horizons
Assistant Director 2023 –2025
Provided excellent customer service to all parents, co-workers, vendors, and community. Coordinate the daily operations of the center, develop and manage staffing schedules, analyze as well as submit payroll. Achieve and increase the number of children enrolled into the center monthly by 1-2 families a week. Evaluate the monthly P & L matrix to observe trends and projections to see if the company is profiting. Initiate and monitor internal investigation processes. Process payments, check and correct accounts for accurate billing. Clarified and advised staff on childcare rules and regulations. Planned and delivered monthly staff meetings, mentor and coach staff. Hire inexperienced staff using the hiring cycle. Served as the chairperson over (DEI) Diversity
KinderCare
Director 2021 -2023
Manage the center to ensure children and families are satisfied with the service provided. Develop and manage staffing schedules, analyze as well as submit payroll. Achieve and increase the number of children enrolled into the center. Evaluate the monthly P & L matrix to observe trends and projections to see if the company is profiting. Initiate and monitor internal investigation processes. Process payments, check and correct accounts for accurate billing. Delegated the implementation of program curriculums to ensure evidence of learning in each classroom. Clarified and advised staff on childcare rules and regulations. Planned and delivered monthly staff meetings, mentor and coach staff. Hire new staff using the hiring cycle.
Novant Health
Program Coordinator 2020—2021
Collaborated with staff and the management teams to ensure adherence to quality standards in accordance with guidelines and local and state laws.
Maintained communication between upper management - staff and clients by drafting emails, performing *Zoom meetings, and oral instruction. Maintains and updates the business files and records, including preparing and logging monthly invoices that ensure timely payment to outside vendors. Research documents for additional information and retrieving documents as needed. Maintained client and staff data to ensure accuracy and confidentiality.
DELORES LACEY (CON’T)
Bright Horizons
Lead Teacher 2013 – 2020
Created an environment conducive to learning. Followed curriculum guidelines and kept records for school attendance and childcare activities using center application. Planned parent teacher conferences using ongoing assessments applications to show child process and evidence of learning. Planned appropriate educational activities. Taught sign language to infants. Worked with all age groups to support the team. Worked after school hours to support community events.
Contact this candidate